Firstly I'd like to apologise if this is in the wrong place!
I have sat in front of me a Sony Xperia J. It will not power up. At charging it flashes a red LED. Even after 2 hours wall charging it did not move onto the next cycle of charge.
I was given the phone to attempt repair for a friend, they think the screen is broken (no cracks). At an earlier charge attempt the LED turned orange. I went to power on and it vibrated once and did not power up.
Im beginning to think it might be bricked. Ive tried various power button combos to no avail. If anyone could point me in the right direction id be grateful!
Thanks
PC companion keeps telling me there is a connection issue but my PC does pick up that there is something plugged in.
So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
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Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
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Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
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Over a minute, still nothing
Planeck said:
Over a minute, still nothing
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Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
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Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
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acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
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Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
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Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.
Hello, I bought a Z2 back in November, but it completely stopped working after 6 weeks. No customs ROMs, no root access, nothing. It started lagging, so I was going to restart and it just wouldn't turn on (I turned it off at 32% battery). I plugged it in, and no charging light o anything. I was away from my house for the weekend, so when I got back home I tried seeing if I could fix the issue. Luckily, I still had my old LG Optimus G Pro (that i'm still using). I bought the phone new (sealed in factory packaging) from eBay (never buy from seller "never-msrp") and their return policy is 28 days. They woudn't take it back, and after calling whoever I could to get my money back ($439.99) the bank finally gave it back (they might not let me keep it, I had to send a letter explaining what happened. Still waiting to hear back). So, 2 months after it stopped working, I'm stuck with a broken Z2. To explain what it does: at first, nothing. No lights, vibrations, nothing. Now, if I plug it in, the red light comes on, but if i unplug, it still does nothing. When plugged in, the phone will have a red light, but if I push the power button, it starts to blink very slowly. Like on for a few seconds, off for a few seconds. Different combinations of power and volume keys yield the same result. Pushing the red reset button when plugged in makes the phone vibrate 3 times, and nothing else. not a thing. Pushing it while unplugged does nothing. The computer does not recognize the phone, and the PC Companion won't install correctly (I get an error saying the program did not install properly). So at this point, I don't care what I do with it, I just want to make it run something. Android, Windows, I don't care what. Is there any way I can get this phone to boot up into any OS or is my poor phone done for good?
PS: I called Sony and asked if I could get a replacement, but when I provided my IMEI, they said my phone was from Hong Kong, was never meant to be sold (whatever that means), and has no warranty. So that's no use.
Hi there,
Please read carefully this thread and register an account on XDA if you have any other questions to post:
[Q] bricked xperia z2
FYI: [INFO] ALL You Need To Know About Owning A Xperia Z2
Good luck
Been using the Xperia Z5 (E6653 Rev 4) from Bell over the last month with mostly no issues (expect the phone freezing once). However, the phone just went completely dead.
I had about 70% battery, was playing a game and had Chrome open. I looked up a video on youtube because my sister asked about it. I was just about done so I just pressed the multitask button to close all the apps (just those 3).
After they were all closed, suddenly the phone froze, . Phone did not respond to any button press. About 30 seconds later the screen turned off by itself. Still no response. I figured I would do the force shut down by pressing and holding the off button beside the SIM card. After a few seconds of holding it down, the phone vibrated 3 times. I figured it was off so I tried to restart it, but no response again from the buttons. LED light also does not come on when I plug it in nor does my computer recognize the phone.
Is the phone dead and I should take it back to Bell? Or am I missing some kind of weird button combination or something in order start the phone again? If someone knows something please let me know. Thanks.
Try again the buttons & use the USB wallcharger to power it on.
Sent from my E6653 @ XDA Portal
tried all the buttons with the USB plugged in. still no response.
I also tried leaving the USB plugged in for a while. I can't say I know how electronics work in situations like these... but I don't think it's even charging the battery since the phone still feels really cool to the touch.
PaulAAA said:
tried all the buttons with the USB plugged in. still no response.
I also tried leaving the USB plugged in for a while. I can't say I know how electronics work in situations like these... but I don't think it's even charging the battery since the phone still feels really cool to the touch.
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Strange,
Then you should use SEUS / PC Compagnion to repair your phone.
If that won't work, go back to the shop.\
Good Luck
Unfortunately, the computer doesn't recognize the phone. It says "one of the USB devices has malfunctioned and windows does not recognize it".
I figured it was dead and I had to take it back to the store. I will give them a call to see if they are open today.
Very ironic since earlier in the day I was just thinking about how happy I was with the Z5 and then this happens without warning.
You try pressing volume up while pressing power?
yes I did. I tried and held it for 20 seconds as I read somewhere. then I tried Volume Down too... I don't know if I should have done that first, as I attempted the Off button method right away because that is what I saw on the Sony website.
I phoned Bell, and they also told me to do the Volume Up+Power. I told them it didn't work and they said they will need to send it in for repair.
edit: the guy at the Bell store says the phone is most likely fried, so it needs to be sent in for repair. I am the unlucky first, apparently. Though he says it was pretty common for other Xperia devices.
That sucks. I don't mess with the hard reset button, ever.
"Pretty common on other xperia devices? " I think he's messing with you. I have had alot of xperia devices and not a single one was fried before. On the other hand, my friends lg g3 and some galaxy phones fried before.
Me too,
never had problems with my SE or Sony Xperia 's.
Had a K700i, X10i, Arc (Great slim smartphone), Xperia T, Z1 and now Z5.
The best smartphones imho, only miss one thing.. Easy Rooting on LB
Sent from my E6653 @ XDA Portal
Here is what happened. I was playing Crashlands when I noticed that my battery is at 3%. So ran to get my Quick charger to get some power fast. After connecting it, I tried to unlock the screen and it went black after a second. So I was thinking that it just shutdown because of low battery. I pressed the power button and noting happens, just the red light showing it was charging. Then I tried soft restart (power + volume up) and it vibrated 3 time and probably shutdown. From that point noting I did started the phone. Even using the off button next to the Sim tray. When I connected it to my PC is ether recognized as Unknown USB device or SOMC Flash Device. I should probably mention that the phone was hot from the game before connected it the charger.
I had the phone for one year and a bit. It is not rooted and i just recently installed the lattes update from Sony. Currently I have it put to charge, at least it looks like it is charging (gets little hot).
Is my phone bricked or something else? What should I do?
I have same problem like this.
Hope someone can help us.
QHSUSB_DLOAD device will show when Connected PC.You can use Flashtool to install the driver.
Unknown divices : because you should complete shut down the power (Disconnect the buttery ).
flash tool will find the phone ,but can't flash.
seems Z1 have a way that find the test point to recovery boot file.hope z5 have the same way.
Sorry for my Poooor English ,hope you can understand what i say and have someone Help US.