No response or any indication from my Z5 after a black screen - Xperia Z5 Q&A, Help & Troubleshooting

Here is what happened. I was playing Crashlands when I noticed that my battery is at 3%. So ran to get my Quick charger to get some power fast. After connecting it, I tried to unlock the screen and it went black after a second. So I was thinking that it just shutdown because of low battery. I pressed the power button and noting happens, just the red light showing it was charging. Then I tried soft restart (power + volume up) and it vibrated 3 time and probably shutdown. From that point noting I did started the phone. Even using the off button next to the Sim tray. When I connected it to my PC is ether recognized as Unknown USB device or SOMC Flash Device. I should probably mention that the phone was hot from the game before connected it the charger.
I had the phone for one year and a bit. It is not rooted and i just recently installed the lattes update from Sony. Currently I have it put to charge, at least it looks like it is charging (gets little hot).
Is my phone bricked or something else? What should I do?

I have same problem like this.
Hope someone can help us.
QHSUSB_DLOAD device will show when Connected PC.You can use Flashtool to install the driver.
Unknown divices : because you should complete shut down the power (Disconnect the buttery ).
flash tool will find the phone ,but can't flash.
seems Z1 have a way that find the test point to recovery boot file.hope z5 have the same way.
Sorry for my Poooor English ,hope you can understand what i say and have someone Help US.

Related

[Q] Phone won't charge, no LED, USB makes on/off sounds but won't recognize device

Hello! Last night, my phone died while I was out. When I got home, I plugged it into the wall charger and I noticed the LED didn't come on. I left it charging overnight for about 6 hours and tried to turn it on - no luck. I read on another topic that you needed to charge it to ~2% through USB for it to begin charging on the wall if it's "too" dead, so I left it on my laptop for an hour but again with no luck. I did notice that my laptop couldn't recognize a device though, and since my phone was the only thing plugged in, it means my phone was 'on'. I held the power button and the device disconnected, held the power button again, the unknown device reconnected. So my phone is turning on and off, so I wondered it was my screen. I turned it on, but no sounds worked when I messed with the volume button, so I'm going to rule the screen out. Despite being able to turn 'on', I can't get into recovery and it won't truly turn on.
I'm rooted and unlocked, running a version of PA, though I haven't updated it in some months and haven't downloaded anything other than a picture or two to my phone recently, so I don't think I've bricked it or anything.
I've never used ADB or fastboot or anything like that, so if there's a solution through that I'd be happy to try it out. If there's anything I forgot to mention, please tell me!
Thanks in advance for any help I can get.
This has happened to some people. It seems like going completely dead can somehow corrupt something in the firmware in rare cases.
Open Device Manager and plug in your phone, then see what pops up. If you see QHUSB_DLOAD, your phone has bricked, but it may be fixable. Check into the Unbricking Evita thread and see if the guys there can help.
Failing that, get a warranty exchange.
Try different button combinations (hold power, or hboot combination) while the phone is plugged into the wall charger. At least one person I was trying to help, got his phone to power on this way, when nothing else seemed to work.
Sounds like you're phone is in qdl mode. i second trying the unbricking thread.

Phone Not Charging!!! (HTC Desire S)

Its all in chronological order. As the title says my phone wont charge. USB CABLE from PC or wall charger it just wont charge. Following some threads i also removed the battery and connected it to main but no led would show up. Right now i've removed the battery and charging on universal charger fine,
So here is the history. I dont know what can cause it not to charge. While i was at university my phone fell on the ground. It was not from height as i was just sitting on the sidewalk and it fe ll down. Then I came back home. I have ICS Ruu Saga on it which i'm not happy about and wanted to go back to GB ever since i realized that my camera quality is worse than before and my Subway Surfer game is not smoother any more,
Seeing some threads I selected the recovery option in bootmode (vol down+power). After few second a red triangle came showing ! sign. I removed the battery and re-inserted as the power key wont work. When i re-inserted the battery and powered up but it was different boot method. before selecting recovery option the booting of phone was smooth..but after that it stucked for a few seconds first and then came the home screen.
After all this as my battery was getting low i decided to put it on charge. I connected USB Cable to charge it and realized after sometime it isnt being charged,,,there was no orange led that usually indicates its being charged.
So thats all. I dont know if dropping the phone was cause of it or doing recovery ( note: i never made a backup of my phone every..i dont know why i did it, in hoping that it would go back to GB itself) and the appearing of red trianlge with ! mark and me removing the battery did it.
Please help me. I spent entire night on finding the solution but couldnt find anything.
Phones warranty is over..Its not rooted or has CWM as i dont know that stuff.
AliRehman568 said:
Its all in chronological order. As the title says my phone wont charge. USB CABLE from PC or wall charger it just wont charge. Following some threads i also removed the battery and connected it to main but no led would show up. Right now i've removed the battery and charging on universal charger fine,
So here is the history. I dont know what can cause it not to charge. While i was at university my phone fell on the ground. It was not from height as i was just sitting on the sidewalk and it fe ll down. Then I came back home. I have ICS Ruu Saga on it which i'm not happy about and wanted to go back to GB ever since i realized that my camera quality is worse than before and my Subway Surfer game is not smoother any more,
Seeing some threads I selected the recovery option in bootmode (vol down+power). After few second a red triangle came showing ! sign. I removed the battery and re-inserted as the power key wont work. When i re-inserted the battery and powered up but it was different boot method. before selecting recovery option the booting of phone was smooth..but after that it stucked for a few seconds first and then came the home screen.
After all this as my battery was getting low i decided to put it on charge. I connected USB Cable to charge it and realized after sometime it isnt being charged,,,there was no orange led that usually indicates its being charged.
So thats all. I dont know if dropping the phone was cause of it or doing recovery ( note: i never made a backup of my phone every..i dont know why i did it, in hoping that it would go back to GB itself) and the appearing of red trianlge with ! mark and me removing the battery did it.
Please help me. I spent entire night on finding the solution but couldnt find anything.
Phones warranty is over..Its not rooted or has CWM as i dont know that stuff.
Click to expand...
Click to collapse
run through post: #2, #3,
of:
http://forum.xda-developers.com/showthread.php?t=2143855
that thread first,
there are a few hints

Z3 will not turn on no matter what

So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
Click to expand...
Click to collapse
Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
Click to expand...
Click to collapse
Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
Click to expand...
Click to collapse
Over a minute, still nothing
Planeck said:
Over a minute, still nothing
Click to expand...
Click to collapse
Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
Click to expand...
Click to collapse
Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
Click to expand...
Click to collapse
acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
Click to expand...
Click to collapse
Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Click to expand...
Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.

Is my Nexus5 dead or only its battery?

Howdy!
My phone doesn't work anymore, and I try to assess what's going on. I searched before posting, and I decided to post here because I found mixed answers.
Context:
I bought my phone in January 2014. I took extra care of it, it has never fallen on the ground from high, no scratch, nothing. Regarding the battery, I tried as much as possible to charge when it was close to 0%, I wasn't a heavy user of my phone, and I was turning off a lot of things so that the battery would not deplete quickly (Wifi, localisation, Bluetooth, auto-typing, et cetera...).
However, recently (the last month), I was feeling the battery was weak, depleting more quickly than before. I also felt the phone was warmer than usual. Sometimes the phone would turn off suddenly when I was short on battery (under 15%) and using a "heavy" feature (photography with flash, video game).
A week ago, the phone suddenly turned off, never to turn on again. The phone died. I was just typing a message, the phone was charging and the battery was around 60%. I was surprised.
As of today, the phone doesn't turn on. Plugged on a wall outlet or on the USB port of my computer is the same.
I tried many combination of buttons to fastboot, reboot, reset, or whatever, nothing sparked any life in my phone. (I tried holding power key for 30s+, 15s+ ; I tried holding power key + volume up for 15s+ ; power key + volume down ; power key both volume ; in fact whatever combination I could read here on XDA forums, on Reddit, on Google Forums...).
My first insight was: it's just the battery. I can buy one off the internet, and voilà!
However, when I plug the Nexus 5 on my computer via USB, the computer reacts with the sounds when you connect something. Is it just the battery then?
At first, it was saying: "QHS_USB BULK", and the computer was trying to install whatever to make that peripheral work.
When it was done, it read "Qualcomm HS-USB QDLoader 9008 (COM4) has been correctly installed.
Hum, okay.
Still, nothing shows in the peripheral.
I continue to hear the plug in plug out sound when I... plug in and out my phone in the computer, but that's the only thing.
With all that, I can't really tell if all the phone is dead, something grilled inside or I don't know what; or if it's just the battery that is dead and the phone is unreachable and unrecognizable when "there is no battery" in it.
I'm not sure if I shall invest money into buying a new battery.
Do you guys can light my lantern on that matter?
I would greatly appreciate it.
Thanks,
Cheerio!
If I may just address a little bump on this very subject of particular interest to myself :3
Cheerio!
Any insights on this? mine´s doing the same. Doesn´t turn on or go into bootloader, when i connect to charge it red light blinks for like 10 sec and then goes off. Nothing happens after hours of charge.
Did you try replacing the battery as you mention on the post?
Sorry, but have to say this with caps: BLINKING RED NOTIFICATION LED MEANS ITS DEAD BATTERY. Can't be 100% sure, but usually it means that the phone doesn't have enough power to boot up. Mine did this when it drained to the absolute 0%
edit: There can be other problems with power going to phone, but if you are lucky its just the battery.
So i changed the battery. When i plugged it to charge no red lights came on, just the typical white battery with the light bolt appeared for a few seconds, after that it went on with screen off (or at least i thought it did). After 3 h of uninterrupted power charge i went to turn it on. Nothing happened. Can´t turn it on or go into bootloader.
Nothing happens on my pc when i plug it. No sound and nothing on Device manager (no drivers for nexus 5 installed, don´t know if that matters for windows to recognize it as any device even if its not as android device).
Edit: yeah, i got enlightened and literally unplugged the battery and plugged it back in and it worked like charm. I get stuck on the intro animation but i can get into bootloader and recovery just fine. Just gonna install those drivers and flash something. right? Thanks to everyone that read and even more to those who replied!
qaleq14 said:
So i changed the battery. When i plugged it to charge no red lights came on, just the typical white battery with the light bolt appeared for a few seconds, after that it went on with screen off (or at least i thought it did). After 3 h of uninterrupted power charge i went to turn it on. Nothing happened. Can´t turn it on or go into bootloader.
Nothing happens on my pc when i plug it. No sound and nothing on Device manager (no drivers for nexus 5 installed, don´t know if that matters for windows to recognize it as any device even if its not as android device).
Edit: yeah, i got enlightened and literally unplugged the battery and plugged it back in and it worked like charm. I get stuck on the intro animation but i can get into bootloader and recovery just fine. Just gonna install those drivers and flash something. right? Thanks to everyone that read and even more to those who replied!
Click to expand...
Click to collapse
Yeah, search from youtube how to flash factory image nexus 5. It should make it work. And try to find video with using adb instead of toolkit, adb is way more stable/trustable. (ADB is the android debug bridge, it may look like very hard and confusing but in the end its just typing 1 command and it flashes everything needed) If you need help in flashing the image, just ask!
Try this, it installs only tools needed for adb (also drivers) http://forum.xda-developers.com/android/software/tool-platform-tools-adb-fasbootdrivers-t3061441
Edit: This should work https://www.youtube.com/watch?v=5ka5dnPghzI

Issue with Sony Xperia M4A4 Aqua (E2303)

Hello guys!
Yesterday I wanted to root my phone following these instructions (sorry link can't be posted dues to I'm just a newbie here) but post was on dottech dot org.
I did everything that was necessary for preparing the phone, however I stucked at step 8.
I flashed the original .128 firmware to my phone, and when I powered it on, I was delighted. When I realized that it won't boot at all, I got an idea, simply to wait. I waited over 20 minutes, nothing happened, stuck on T-mobile logo. For the rest of the time I left it on charger, and unfortunately I am unable to power it off since it has built-in battery.... I tried to power off by long pressing power button, nothing happened. I tried again to flash it, but when it asks me to plug the phone to the usb in case to get in flashmode, it says battery has to charge, so it's discharged... I plug it to charger one more time, but as soon as it gets enough power, it tries to start itself, and I can't power it off...
It gets really hot at the back panel, and as it discharges, everything is happening again....
Please help me to get back my phone working!
Any help would be much appreciated!
Thanks
(Sorry, it's M4 Aqua actually)
pistiC said:
Hello guys!
Yesterday I wanted to root my phone following these instructions (sorry link can't be posted dues to I'm just a newbie here) but post was on dottech dot org.
I did everything that was necessary for preparing the phone, however I stucked at step 8.
I flashed the original .128 firmware to my phone, and when I powered it on, I was delighted. When I realized that it won't boot at all, I got an idea, simply to wait. I waited over 20 minutes, nothing happened, stuck on T-mobile logo. For the rest of the time I left it on charger, and unfortunately I am unable to power it off since it has built-in battery.... I tried to power off by long pressing power button, nothing happened. I tried again to flash it, but when it asks me to plug the phone to the usb in case to get in flashmode, it says battery has to charge, so it's discharged... I plug it to charger one more time, but as soon as it gets enough power, it tries to start itself, and I can't power it off...
It gets really hot at the back panel, and as it discharges, everything is happening again....
Please help me to get back my phone working!
Any help would be much appreciated!
Thanks
(Sorry, it's M4 Aqua actually)
Click to expand...
Click to collapse
EDIT: I am able to flash kernels to phone if I let it charge for about 10 minutes then enter flashmode and I keep pressing volume down + power for about 5 minutes (as it would start itself.) BUT still doesn't boot up. Freezes at the T-mobile logo. Please help.
Get your phone's box then search it's model on Google for firmwares that you can flash through fastboot etc

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