So I switched three phones from Verizon to ATT, the two Samsung Notes changed over fine. All of the ATT services where setup after reboot prompt, even the startup logo was changed to ATT. The third phone was a Moto G Play and it didn't go as well. There was no reboot prompt and the ATT services were never installed. The startup logo is still Verizon and there is a notification that the SIM is not from Verizon. I would think it was carrier locked but for the fact that the phone DOES work and the carrier is shown as ATT. There was no SIM code prompt or any other reason for it to not change over correctly.
My question is, is there a way to manually install ATT wifi calling or other ATT services that should have been setup automatically? Wifi calling was working with Verizon but is not even present as an option to enable for ATT.
This is a list of ATT wifi compatible phones which includes the Moto G Play
https://www.att.com/idpassets/images/support/pdf/Compatible-Wi-Fi-Calling-Devices-on-ATT-Network.pdf
I had a similar experience with ATT in the past with a Samsung unlocked device. It took me quite a while (6 months) to get ATT whitelist my IMEI and post that my Wi-Fi calling option got enabled and working. Just as you have quoted the samsung device was a compatible phone as per ATT but it was not ATT branded thus Wi-Fi calling was not available.
The best way to check on a Samsung phone is to go into settings> about phone> status information>Sim card status - under IMS registration you should see "ON" if not then the phone IMEI is not whitelisted. This I gather based on my conversation with ATT support over the period I was chasing them.
ATT does not whitelist the IMEI - you will really have to pull big strings, I had to be persistent and patient. At one point I lost hope. One fine day got a message it was whitelisted and then rebooted my phone and voila IMS registration said "ON" wifi option got enabled and started working.
Yes, APN's have to be manually injected - First inject these into the APN settings
Then reboot
AT&T Internet/MMS 4G LTE APN Settings for Android
Go to Settings, Connections, Mobile networks, Access Point Names on your Android.
Press Add on right top corner. If Android has already set values for Internet/MMS 2 for any fields below leave them. Change the other
fields as below.
Name: Internet/MMS 2
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net/
Multimedia message proxy: proxy.mobile.att.net
Multimedia message port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: default,mms,supl,hipri,fota APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Bearer: Unspecified
Restart Android to apply new Internet/MMS 2 APN settings.
AT&T Internet/MMS 4G LTE APN
Related
Hi, I'm way in over my head here and sure could use some help!
I have Galaxy S2 SkyRocket i727, gingerbread 2.3.5 that I purchased off Ebay. Great phone unfortunitly my carrier dosen't sell or support this phone. They only carried a couple smart phone choices that really wasn't much of an option so I just took their free phone hoping I could just insert my Consumer Celluar Sim into the Galaxy. Everything works fine except, no 3G data connection. I have one of the "Connect" dataplans CC offers but am unable to set the correct APN setting on this phone.
The stock AT&T rom apn setting do not allow me to enter some of settings for CC like Proxy Push.
These are CC web apn configuration settings
Name: Web
Proxy Push: Enabled
Authentication Type: Secure
GPRS access point: att.mvno
Homepage: mmsc.cingular.com
I'm wondering if I root the phone and flash a custom rom would that allow me to enter the correct APN configuration settings? Is anyone aware of a custom rom out there that would do this or have any other solutions?
Leon
I think once you're rooted and flash a custom rom on, you'll be able to enter the APN's manually. I have the skyrocket and flashed DJ ICS Plus V2.0, wickid rom btw, and I'm using it on straight talk. It allowed me to put the APN's in manually while deleting the previous APN's already on the phone.
Thanks Pak, I'll give it a try and see what happens.
Custom Rom for Galaxy S2 SkyRocket
I flashed the new ROM DJ ICS Plus V2.0 but am still not seeing how I can change the APN setting to work with my carrier Consumer Cellular.
The carrier data setting need to be
Name: US - Consumer Cellular Web
APN: att.mvno
Proxy: Enabled
MMS Protocol: WAP 2.0
Authentication Type: PAP
APN Type: default, supl
In the S2 Access Point Setting there isn't a field to enter Protocol and no "supl" APN choice. Also if you don't include 310 in the MCC field and 410 in the MNC field you can't save the Access Point settings at all.
In regards to MMS Protocol, I'm assuming the rom has it already preloaded to WAP 2.0 or something since thats what I needed it to be anyways so I didnt have to enter anything. For APN type, I selected "internet" for my data and when I had another APN set up for my mms, I just selected "mms". In regards to MCC and MNC, you should be able to enter the 310 and 410. It shows up on mine.
Your right about WAP already being configured because email and other connections work. Messaging works too, just not data. I tried internet and internet & mms options for the APN Type but neither worked. I also tried inputing the server name of mmsc.cingular.com as suggested on their web site for non-Consumer Cellular phones but no luck with that either.
I had to leave 310 MCC and 410 MNC values in those fields because it would not save the Access Point if left blank or with any other values input.
the link below probably wont be much help but he had his proxy set up as proxy.mvno.ccmobileweb.com, maybe that will make a difference?
http://forum.xda-developers.com/showthread.php?t=904249
I had seen this site before also, tried it but no luck either. I must be missing something altogether here. You wouldn't think this would be such a difficult problem to solve.
dude I don't know, I know you probably did this but did you put "http://mmsc.cingular.com" instead of "mmsc.cingular.com"? I dont know if the http in front will do anything.
These guys below say you can only get data using EDGE, not while 3G is turned on (mind you its an iphone). Maybe turn off your 3G and see if it picks it up?
http://modmyi.com/forums/other-carriers-not-att-t-mobile/678452-data-consumer-cellular.html
Unlockit.co.nz was no help either?
http://www.unlockit.co.nz/mobilesettings/settings.php?id=179
Is your SIM card designed to handle 3G data connections? Not all SIMs are created equal, after all. Granted, you'd think that recently-made SIMs would support 3G, but you're not always going to be so lucky. I know this was a major issue once upon a time when 3G networks started to roll out more consistently and not everyone had a 3G-capable SIM.
In other words, has this SIM been able to talk to 3G networks before? Or is this the first phone you've put this SIM card in that has 3G?
If your SIM doesn't support 3G, ask your provider for a 3G-enabled replacement SIM.
I have an AT&T branded Galaxy SII i727 Skyrocket (4G LTE). It is not unlocked, has not been rooted and runs AT&T firmware. The phone was purchased independent of a contract (eBay). I am a very light user, but I find it convenient to have a data plan and initially used AT&T GoPhone prepaid. Phone and SMS worked properly on AT&T right away, but some tweaking was required to get data to work. After a few months, I switched to Consumer Cellular (AT&T MVNO). Again, data did not work at first, but CC's tech support gave me revised Access Point Name settings and all became as it should have been.
Recently (I don't remember exactly when, but it was in early or mid December), I finally gave in to the phone's insistence on updating to a later firmware version. From then on, I have been unable to get data to work at all. the 4G symbol no longer appears (although I doubt it was ever actually a 4G connection) and any App that requires a data connection (web, email, etc) complains about no connection. WiFi, on the other hand, works properly with all such Apps.
Here are the specifics of my phone:
Samsung SGH-I727
Android 4.04
Baseband Version I727UCLI3
Kernel Version:
3.0.8-1127534
[email protected]#1
SMPPREEMPT Thu Sep 27 23:12:45 KST 2012
2012Build number IMM76D.UCLI3
My questions are these:
Has anyone had this sort of problem (data on Consumer Cellular fails after upgrade)? If so, how did you solve it?
Was this problem caused by the upgrade? If not, what other issues might have caused it and how can they be corrected?
How can I revert the firmware to the previous version to confirm the cause and/or resolve it?
What else can I do to get my data connection back?
I am not particularly Android savvy, but I am not shy about making changes in settings and/or installing fixes.
Thanks,
Tenaya
Reverting firmware read here. http://forum.xda-developers.com/showthread.php?t=1652398
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Thank you, I'll do that.
Tenaya
jondroid2 said:
Reverting firmware read here. http://forum.xda-developers.com/showthread.php?t=1652398
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
Tenaya43 said:
Thank you, I'll do that.
Tenaya
Click to expand...
Click to collapse
Here's a silly question but did you add the APN your carrier gave you back after the update?
hechoen said:
Here's a silly question but did you add the APN your carrier gave you back after the update?
Click to expand...
Click to collapse
No, not silly.
Since I had to do that to fix both previous problems, it was the first thing I did.
Tenaya
Consumer Cellular APN settings for Skyrocket i727
I recently moved my service from AT&T to Consumer Cellular using my existing Samsung Skyrockets. The new phone signal is identical to that of the old as far as I can tell. (same towers) My issue came when trying to setup my text and data side of my Samsung Skyrocket. The settings provided by CC on their website are incomplete. Be prepared to speak with a 2nd level tech to accomplish all of the connections required on "their" end. Here are the APN settings that are working on my two i727's as of Jan 2014. Both are running 4.1.2
Name: Consumer Cellular
APN: att.mvno
Proxy: "66 . 209 . 11 . 32" (without spaces)
Port: 80
User name: Not set
Pasword: Not set
Server: Not set
MMSC: http :// mmsc . cingular . com (without spaces)
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default,supl,mms,agps,fota
APN protocal: IPv4
Enable/disable APN: APN enabled (check)
Bearer: Unspecified
very helpful for my Skyrocket
Thanks for posting this. I had data working on my AT&T skyrocket, now used with Consumer Cellular, and then it stopped for no apparent reason. I had all the same settings as above, but on my phone the Authentication Type was unspecified or none. I changed it to PAP and now data is back. I don't know if I had never set this before, or if something changed it, but I'm glad it seems to be working again.
always when you format your phone, check the APN settings.
If it isn't configured you won't be able to surf.
happy to hear you fixed the issue.
good while it lasted -30 min
goldami1 said:
always when you format your phone, check the APN settings.
If it isn't configured you won't be able to surf.
happy to hear you fixed the issue.
Click to expand...
Click to collapse
While changing that setting did bring the data connection back to life, it seems to have disappeared again. I'm not sure why. When I turn airplane mode on and then off, data doesn't reconnect. When I reboot the phone it seems to connect after maybe 15 minutes of trying. Could it be a bad sim card? Or maybe should I do a complete reset of the phone? I don't see anyone else reporting these sorts of symptoms, so maybe it is specific to my phone.
Another option for Consumer Cellular APN settings
I just got off the phone (third time in a week) with a tech support person at CC. They said they think they knew the problem. Because the AT&T SGH-I727 skyrocket is 4G LTE capable, a new APN should be set up:
Name: ccilte
APN: ccdata
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: http://mmsc.mobile.att.net
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type: PAP
APN type: default,mms,supl
APN protocol: IPv4
APN roaming protocol: IPv4
I asked a couple of times if they really should be backslashes for Server and MMSC, rather than forward slashes. They insisted they should be backslashes, which is what I put in, and it worked, and then I changed them to forward slashes (which seems more appropriate) and that works too. That was weird, since I'd expect one to fail. So now I seem to get a data connection (it has been almost a day and it hasn't dropped data service). I even went in and out of airplane mode, turned wifi on and off, and data came right back, which never happened before. Hopefully this may help someone else who made the bumpy transition to Consumer Cellular.
Got my new Nexus 5 (NYC) today and went to the AT&T store to get a new SIM card. Installed and recognized the network properly and got service right away. But only getting HSPA+.
2.2Mbps DL...boo!!!
Probably a APN issue, but can't find a suitable APN. Here's the 2 I have. NEED HELP!
#1
ATT Phone
Name: ATT Phone
APN: phone
Proxy: not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmscmobile.att.net
MMS proxy: proxy.mobile.att.net
MMS post: 80
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,mms,supl,fota
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set
#2
ATT WAP
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username: Not set
Password: Not set
Server: cingulargprs.com
MMSC: http://mmsc.cingular.com/
MMS proxy: wireless.cingular.com
MMS post: Not set
MMC: 310
MNC: 410
Authentication type: not set
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
(grayed out) APN enable/disable: checked
Bearer: unspecified
MVNO type: None
(grayed out) MVNO value: not set
Just visit your ATT store or call them. I was stuck with H for a day until they had to create a service request for a higher tech person to fix it.
Make sure they prevision your plan to "4G LTE". It can be taken care of over the phone.
I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5
Simer03 said:
I have the same issue, however I'm on a dealer line so I can't have customer service change it, I have to have my rep do it and he is having trouble figuring it out, and so my at&t rep says that he thinks its because I didn't have an LTE phone prior to this (nexus 4) so he is gonna try to change my imei to his G2 he doesn't use
Sent from my Nexus 5
Click to expand...
Click to collapse
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.
trajik78 said:
will be calling to check what AT&T says. My last 2 phones were LTE so I definitely had it.
Click to expand...
Click to collapse
Ah ok then make sure they provision your imei to work! Make sure to talk to a tier 2 representative if the first person doesn't do it or something
Sent from my Nexus 5
I remember reading in another thread that the IMEIs on the n5 don't register as an lte capable phone in AT&Ts system. You may need to obtain one from a phone that is confirmed to work on their LTE, or have CS generate one for you by telling them you can't find yours. Wish I could find the thread, but they get buried so fast around here.
Keep in mind that this info was from a few days ago so it could just be that AT&T wasn't prepared for the launch...they may have already fixed the problem.
Sent from my Evo LTE
If you put in a sim card from a HSPA only phone before switching to LTE or a new sim then you may need to do a factory reset. That was the only solution that worked to get me on LTE as I was also stuck on HSPA. Could be worth a shot if you don't figure it out.
Yeah just had to call at&t to have them re-switch on my LTE. When I was using an old iPhone 3gs they "turn it off". Thanks for all the support!
This was also posted as a reply on the Pixel 2 XL Q&A forum here and I figured other T-Mobile Pixel 2 users would find this useful since this fix works on both the Pixel 2 and Pixel 2 XL.
Situation
My wife was unable to send MMSs on T-Mobile with her Pixel 2. Finally realized it had to do when connected to Wi-Fi, but only when connected to the EAP Wi-Fi at work. Since we work for the same company, I tested with my Pixel 2 XL and it is happening to me too. It works fine at home on our Wi-Fi and on the mobile network, but not when we are on our work's Wi-Fi. I can disable Wi-Fi at work and the MMS sends. Both phones have the same dysfunction. I normally use Google Voice and I never receive MMSs directly to my phone and had not noticed the issue up to this point.
I did a test where I added my Google Voice number and my wife's number in a group message with my phone's number and tested connecting on Wi-Fi, mobile network, and work Wi-Fi and every time we are on the work's Wi-Fi, MMSs fail to send or receive. I know it is happening to only Pixel 2s and no one else because my wife's previous phone, a T-Mobile Galaxy S7, worked fine on any network to send/receive MMSs. I have reset network settings and APN settings back to default, no change. From what research on the issue I could find, people were changing APN settings. Looking at the APN settings, I realized the two T-Mobile MMS listings have the APN listed as "TMUS," whereas the default APN is listed as "fast.t-mobile.com." Since "TMUS" is not a valid domain name, I changed the first T-Mobile MMS APN to fast.t-mobile.com and MMS started working on the work's Wi-Fi. I reset my APN settings back to default and it stopped working on my work's Wi-Fi again (as expected). I thought that I should leave the default APNs alone, just in case, and decided to create a third T-Mobile MMS APN with fast.t-mobile.com as the APN. This third T-Mobile MMS APN somehow allows MMSs to work on the company's Wi-Fi.
Fix
This fix seems to be the least amount of work and is very easily undone.
Go to Settings > Network & Internet > Mobile network > Access Point Names.
Tap on the 3 dot menu at the upper-right and select "Reset to default."
Create a new APN with the following settings:
Name: T-Mobile MMS
APN: fast.t-mobile.com
Proxy, Port, Username, Password, and Server: Not Set
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc (When typing this in, make sure auto correct doesn't change anything since URLs are case sensitive!)
MMS Proxy and MMS Port: Not Set
MCC: 310 (Should already be set)
MNC: 260 (Should already be set)
APN Type: mms
APN Protocol: IPv6
APN Roaming Protocol: IPv4
Bearer: Unspecified
MVNO Type: None
MVNO Value: Not Set
Tap on the 3 dot menu and select "Save."
Reboot your phone for good measure (may not be necessary) and open Android Messages.
Send a MMS or group MMS on and off the Wi-Fi network you are having issues on to see if it sends. If you have several queued up messages that haven't sent, you may need to tap to resend them and they may become out of order on the recipient's end.
If you ever wanted to undo these changes, you can either reset the APN settings or remove the fast.t-mobile.com one.
Conclusions
The main thing to note about this is that it is the same as the other T-Mobile MMS APNs, but has TMUS replaced with fast.t-mobile.com. If you look at the actual default fast.t-mobile.com APN, you'll notice that "mms" isn't listed among the others in APN Type. I feel, if I could edit that default fast.t-mobile.com APN, the problem would be fixed by adding ",mms" at the end. I assume one could duplicate everything in the default one and add it that way, but I wanted to provide the simplest, non-invasive fix possible that would not result in any future or unforeseen problems. When the phone/Google Messages/text message app consults the APNs while on an enterprise Wi-Fi connection, I assume it goes through each one to attempt to find one with MMS in the APN type and then attempts to contact the APN via its domain name, but fails since TMUS is not valid. I am not sure why it doesn't go ahead, verifies a working data connection, and then sends the MMS using http://mms.msg.eng.t-mobile.com/mms/wapenc as it seems to do fine on other Wi-Fi networks. The phones are like, "Whelp, I'm on an enterprise Wi-Fi connection and I need me an MMS APN with a FQDN or I aint workin'!" I do not know what makes my company's Wi-Fi so different from my home Wi-Fi aside from it using EAP authentication. This wasn't a problem on my wife's previous phone (T-Mo Galaxy S7). I had the 2016 Pixel for a while, but I use Google Voice and would not normally notice the MMS issues.
If anyone has a good theory as to wth is going on, please contribute! I think its some sort of wonky Oreo issue. I hope this helps anyone who was as frustrated as I was!
Every family group text used to be a nightmare. This solved all my MMS maladies. Thank you for the nice writeup!
Hi there,
Just wanted to ask if there was a way to adjust the APN settings on the oneplus 7 as it appears it has been greyed out with no "+" sign to add new. Not sure why this is happening as I came from a oneplus 3 device which had this option. My father is traveling in europe right now and has the same device, he is unfortunately unable to edit the APN settings with the purchased sim card which is causing him grief. Why has this been disabled? For some reason as well the carrier that he is using, BONBON in Croatia, the pushed settings are not correct and thus he cannot get internet or 4G internet working. I should mention my device is not rooted or unlocked bootloader and this would not be an option for him over in europe as he is not comfortable nor has the setup to do so.
Is there any help here? It appears it may be just our phones as I checked with another pixel 3 locally here and it has the "+" sign available to add another setting etc.
Thoughts on this, really need some help to get him going over there!
New development:
Turns out the "+" sign has now appeared and we have attempted to enter the following information from BonBon technical support. Unfortunately after we enter the below information and hit save, nothing happens. I have found another post on here indicating that MVNO should be set to something to allow for it to save. Weird. I haven't tried, but here are the results of the APN settings below:
Name: Internet
APN: internet.ht.hr
Proxy: Not set
Port: Not set
Username: Not set
Server: Not set
MMS center: Not set
MMS proxy: Not set
MMS port: Not set
MMC: 219
MNC: 01
Authentication type: PAP
APN type: default, supl
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enable
Bearer: Unspecified
Mobile virtual network operater (MVNO) type: None
Once I hit save and back out there is nothing there listed, no matter what i did.
check on yur phone if you have an app created on your phone by the sim card:
"SIM Toolbox" or "BonBon services" or something like that
Hi there,
Unfortunately nothing was created, is there an app or tool I can use to get this added? Any ideas as to why it wont save after trying to add?
fanaticgamer said:
check on yur phone if you have an app created on your phone by the sim card:
"SIM Toolbox" or "BonBon services" or something like that
Click to expand...
Click to collapse
Having the same problem, and I DO have an app called "Sim Toolbox" listed as somewhere on the phone, but not in the app drawer. Is it part of the problem?