I have heard Samsung previously shipping pre-orders earlier then release date.
When you guys think we will start receiving ours?
Launch day is 21st August (certainly in the UK and US) they usually ship by courier the previous day, so expect a tracking number on the 20th.
Samsung used to release it a day earlier (and a week earlier in the distant past) if you ordered direct from them, but I haven't seen this being the case for a long time now.
In the USA, they use FedEx. If you create a FedEx account you can monitor inbound shipments.
Usually, you will find these pending well ahead of release. Accessories are usually 1 pound and the phone 2 pounds.
Also when reserving with a credit card there is usually a hold upon preordering. Make sure you see this AND check your order status within 24 hours. If the card rejects the hold for any reason, (Samsung) will CANCEL your order. This happened to me because I used an expired card. (duh) I did not check to find the order CANCELED until a few days later and the shipping date slipped. This was the S20 Ultra. I don't think these phones are going to sell out that fast (or at all) you know with what's going on in the world, right?
In any case, usually these FedEx shipments show up early. Typically they will start moving right around when the charge is placed on the card. When a shipper creates a shipment in their system and it posts to FedEx you will see it even though no package has been shipped. It just shows something is going on with your order. Sometimes you will see several tracking numbers with some getting canceled. Perfectly normal.
I suspect some activity by mid week (this week) and movement by the time next weekend is over. Some may get theirs a day or two early.
Apple likes to troll users by handing packages off to the courier with instructions NOT to deliver before (release date). So you see it scheduled for delivery on a Tuesday (release day Friday in this example) and when Tuesday comes the tracking is updated with instructions to hold until Friday. I hate that!
My LED wallet case already shipped and is supposed to arrive today. I had a pending charge on my CC that disappeared yesterday. I called CS and was told the order is still moving forward, but I am checking Order Status on Sammy's website every day. I'll probably see the charge back on the CC before I get the FedEx shipping notice.
I ordered from Samsung in Canada and they sent an email it would ship August 17th.
Sword Fish said:
I ordered from Samsung in Canada and they sent an email it would ship August 17th.
Click to expand...
Click to collapse
My case shipped from Irving , Tx. Not sure where the Ultra will originate. Where do Canada orders originate for shipping?
Samsung ships all orders for Canada from Ontario and BC, you never know where your order will come from.
S20 Ultra shipped to me almost a week before shipping date
Yep
Sho did
says the 19th on my invoice. my samsung military style case will get to me tomorrow.
marctronixx said:
says the 19th on my invoice. my samsung military style case will get to me tomorrow.
Click to expand...
Click to collapse
My emailed receipt is date 8/5 at 12:30 pm but it has no estimated ship date that I can see. When I check Samsung Shop on my phone, it says ships by 8/19.
i received a shipping notice from FedEx on 8/11, with an expected shipping date and delivery date of Aug 17 and Aug 19, respectively. FYI, i verified this notice is tied to my pre-order number issued by Samsung. All of this is subject to change until the device is physically shipped. (the Samsung shipping location is 8.5 miles and 16 minutes from my home. . in the past, items from that location have arrived next day and other 2 days later).
My FedEx account is now showing a shipment from Samsung to be delivered on the 19th from Coppell. 4lb box so I guess it will be with the extra items I ordered with the preorder bonus.
I just ordered mine yesterday, so my order is still "created" not processed. But it still shows an expected ship date of August 19th.
I know last year I got my Note 10+ a day early. Hopefully this one arrives a day or two early as well, but who knows. As long as I receive it on the 21st, I'll be happy.
Does anyone know when the carriers start shipping?
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
k.babymamma said:
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
Click to expand...
Click to collapse
You can redirect pickup to work or other places like Walgreens.
I've done that with Walgreens before, just stop by, show ID and they pull it out of a locker and had it to you.
Takes the guessing game out of it and when you get home you have it in hand.
k.babymamma said:
FedEx says ship 17th, arrival on 19th. From past experience, how accurate is that? I need to juggle my schedule round to WFH that day in order to sign for the phone. Just want to make sure that will indeed be THE day before I go to the trouble! (shipping from TX, am in PA, if it matters)
Click to expand...
Click to collapse
I'm already feeling sick on Wednesday lol
For T-mobile I have pre-ordered the S series phone and this is the first note. Typically we would see cards charged Thirsday the week before release. Then Friday and Saturday they stage for shipping and let phones go to UPS on Monday. Sometimes I would get delivery on Tuesday but usually would be Wednesday before release. There shipping facility is out of Kentucky and you can pretty much map the route using flight aware to determine what flight it will take.
Just got my watch 3 delivered. I still won't be home till next weekend. Phone still shows estimated ship on 17th with delivery on 19th. Based on weight (4lbs) I am thinking the buds live, case, and UV sanitizer are with it as well.
My Ultra 5G will be delivered on or before the 29th of August 2020 as per my telco provider. This will be my second version of the Note and my second time using a Samsung mobile phone. My last Galaxy Notes were the Note 2.
Related
I ordered my OPO yesterday around 21 hours ago, and my order status still says processing.
How was your order process like, and do you guys know when it might ship?
My order took around 55 hours before it was shipped. I'm in Washington, but mine was shipped via USPS Priority (2-day) and I got it on time. Super straight forward for me.
It's normal for the status to say processing for a while, in some cases it actually stays that way until the device is delivered. My personal experience was that update ordered last Friday, the status remained as process until Monday or Tuesday, then it changed to complete. The device was actually delivered to Illinois on Wednesday. Now I'm waiting for it to be forwarded to me in Australia.
Sent from a crappy Samsung because my Evita died
Got mine today. Order status said "processing" for about 5 days. Then it changed to completed and took about 2 days to get to me. I'm in Europe, express delivery. Was shipping was faster than advertised and the delivery guys (dhl) were fantastic. Got a text this morning saying the package was in transit and I should give then a call if I wasn't planning on being at the address I gave them. Did and they gladly went where I was at the time.
So all went well.
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
Ordered two weeks ago on a Friday. Finished processing on a Monday night, arrived Wednesday morning. From California to new York
Sent from my One using Tapatalk
Mine has been processing for 45 hours now. I don't think I'll be receiving the device for a while...
OK, so my order changed to ship. It was shipped yesterday night with priority mail. From California to Atlanta. It should get here on Saturday.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
It was very quick for me, I ordered on the 15th of July, got the email that it has been shipped on the 17th and actually got the phone the very next day, a day earlier than the expected delivery date on the USPS website.
EddyOS said:
It has been atrocious...
I ordered my phone last Thursday 17th July with 'Express Delivery' and it was on 'processing' until the 23rd July. I still haven't received it yet even though DHL have had the delivery label since Friday 18th July and are waiting on instruction from OnePlus to collect the item for delivery to me. I'm not getting any response from them via their ticket system so I'm waiting until Monday and if it's not here by then I'll be filing a complaint via PayPal for my money back.
The kicker is I've heard of people ordering on Sunday 20th July and getting their phones on the 22nd with 'Normal Delivery'
An absolute farce
Click to expand...
Click to collapse
They've just (finally) replied to my email and are looking into what's taking so long...I won't hold my breath
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
dev0lver said:
i have ordered mine on 19.07., then i had 2 days pending shipment on order
on monday 21.07. when i woke up order said processing
yesterday around 19:15 CET i got mail that my order was shipped, and got tracking number to see where my mail is
so that leaves in total 6 days until shipment, 2 days pending, 4 days processing, and ETA for delivery is 29.07. in address i want
so just be patient, you will get your device, and also, some users reported that they got their device while order was still in processing
if you want answer about your order, submit a ticket and ask what is the sitaution with your order, is it shipped, or still in processing
Click to expand...
Click to collapse
The issue I have is that DHL are waiting on OnePlus to tell them to deliver it. They've had the initial order submission since last Friday but won't send it until told to. And this is 'Express Delivery' as well...
Apparently my order is being 'expedited' but they don't know how long it'll take so can't give me a delivery date yet
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
tobin_o said:
Hope this doesn't come off too much as trolling, but the contrast between what I'm reading here, and my own experience ordering domestically (in China), is comical.
I had the phone in my hands less than 24 hours (22 maybe?) after clicking "buy" on their website.
No invites. Although they do limit buying to Tuesday and Friday mornings @10am, so I had to do the order from work.
One of the handful of benefits of living in China, I suppose...
Sent from my One using XDA Free mobile app
Click to expand...
Click to collapse
you have just answered to yourself
you live in CHINA, where you can buy that phone normally, we live in rest of the world where we need invite and mail forwarding systems to get the phone delivered to us
because of that you got phone in 1 day
I ordered on a Monday, it didn't say shipped until Tuesday night and it was delivered on Thursday with a signature confirmation with USPS.
I was very happy with the shipping and also with the device
Sent from my One using XDA Premium 4 mobile app
Woot! The phone is getting delivered in a few hours. I reeeeally hope I don't get the yellow screen problem...
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Mine arrived this morning after OP rearranged my delivery. Just need to get a SIM adapter for my nano sim
Sent from my HTC One_M8 using XDA Premium 4 mobile app
VG order process so far
So far my order has been very smooth ... received my invite at around 2pm EST on7/24; ordered at around 9pm EST on 7/24; was in processing until around 9-10pm CA time 7/25 (guessing a little here); left LA at 11pm CA time on 7/25. Shipped Priority Mail, sig. conf. (altho I have heard USPS doesn;t actually get a sig.? .. anybody confirm either way?)
So I have to say VG so far .... and WAYYYY better than the N4 fiasco. I know people have really been down on the invite system, but it does some good things too and it is Ok as I am reasonably patient and have a working phone so it's all good .... cheers
Anybody from Austria?
I bought my on 29.07.2014.
It took one day to come to the state Processing, but till know there has nothing changed.
Should it change to Shipping completed or on some countries it just switch to Completed when it was transfered to the local transfer Business(DHL or Post.at)?
Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
Ordered over the weekend ... and still no shipping notice... I'm hoping they put me ahead of you.
I'm in the same boat, ordered Sunday, no shipping notification yet. Says expected delivery is this coming Tuesday.
i received a FeDex tracking number from HK, i happy to know this devices are 100 Americans.... but made in china hohoho, at this moment appears as clearence delay , that suck!!! , estimated deilvered monday at end of day
Called sales support about my order. They said the Aug 11th delivery date will most likely change in the next few days. Bigger demand then they thought and that most orders are getting pushed back by at least 2 weeks. Which will put mine at Aug 20-25th
Only have order complete as of August 6th.
I ordered mine two days ago and got a notice last night that it was shipped. Fedex tracking still shows it sitting in China though.
falcon26 said:
Ordered mine last Friday. Still says building. Has anyone had theirs actually ship yet?
Click to expand...
Click to collapse
I ordered mine on July 31st. still not showing shipped. The date says estimated delivery Aug 10th, 2015. Dont think itll make it.
Ordered Mine August 1st. It said Aug 11th for delivery. I just checked this morning, now it says Aug 21st Now I will have to buy a cheap unlocked for to use in the mean time.
ordered mine on the 2nd, still says the 11th for delivery. no other indication it has or will shipped. i dont see it showing up on time.
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
Ordered July 29 shipped August 7
tedr108 said:
Chatted with Motorola today to get order status... They are expecting mine to ship soon and still arrive by the original estimated date of Aug. 11 -- I ordered on Aug. 2. I was really expecting a delay like some others are getting.
Click to expand...
Click to collapse
I suspect they don't ship out individual phone, but ship in batches. It would make more sense that way.
Sent from my GT-P5210 using Tapatalk
Yeah mines getting delivered weds im using the 1GB version for now. Hopefully the 2GB one doesn't have flaws the 1 does or sending it back.
Sent from my MotoG3 using Tapatalk
What flaws does the 1GB have if I might ask? Also mine still shows Aug 21st now. It used to say Aug 11th
I ordered my 2/16 on the 30th, and originally was supposed to be delivered by 8/7, but that didn't happen. Finally got notice it shipped on 8/7, and is now expected to be here by 8/13.
So it seems that orders are delayed by like a week or two. That goes with what the customer service rep told me last week.....
Here is the answer I just got....nothing ofnany use.
EDIT: Got told by someone on the phone that despite the fact they couldn't give me a tracking number. I should still expect it tomorrow.
*Paul: Hi, my name is Paul. How may I help you?
*Kenneth: i placed an order on the 2nd, i was given a delivery
estimate of the 11th but the status hasnt changed from not shipped.
when can i expect this?
*Paul: I sincerely apologize for the inconvenience; I’ll do my best to
assist you on this
*Paul: Can I please have the order number?
*Kenneth: 99999999
*Paul: Thank you, One moment please while I check it here.
*Paul: Thank you for holding, my apologies for the delay.
*Paul: As per checking there is no changes on the order and the
delivery date is still on 08/11/2015, We will be sending you an update
with the tracking number if the phone is ready to be shipped out from
our warehouse, I do apologize for the inconvenience.
*Kenneth: 8/11 is tomorrow
*Kenneth: zero day shipping would be wonderful
*Kenneth: so i cant get any information about when this will ship?
*Paul: You might receive the update tomorrow and if not you can expect
it on 08/14/2015
*Kenneth: i guess ill keep waiting
I remember ordering the OG Moto X was the same way. Some customers were given shipping info and others just randomly had their phones show up.
My phone is getting a free world cruise, I only wish the camera had an outside view. So far, it's been China to Hong Kong, to Taiwan to Alaska. There is about 4500 Miles or 7242K to go with one day left until delivery according to Fedex. They'd better step it up.
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
desertflyer said:
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
Click to expand...
Click to collapse
maybe u could track your ider from hihonor.com to know the date
Most orders will send you an email when the order is shipped. When I ordered from Newegg that was the case. I'm sure it will be the same with you. Ordering a product on Saturday or Sunday are usually not even processed up until Monday since Monday is Business day 1. And huawei also states it could take 1 business day to ship so out of anything it should ship tomorrow. *Tuesday*
its the same case with all, it takes 1 business day to ship, sometimes it may take 2.
I'm just curious how fast other people's orders have shipped. Thanks for the response XjokiX7! Looking forward to receiving my Honor 8.
A friend of mine got it in a week
My order shipped from Ft Worth, TX. So if it's delivered as scheduled, the time from order to delivery is about 4 business days. Not Amazon speed, but not too bad!
desertflyer said:
This is my first time ordering directly from hihonor.com. I ordered Saturday morning and I'm wondering when it'll likely ship out. Anyone else order from them? What was your shipping time like?
Click to expand...
Click to collapse
Give it 4 work days when having it in stock. But as you know, parcels get lost and damaged, but not likely.
You should be able to see the order status at the HiHonor website.
Delivery is funny from HiHonor. Booked phone on 14th. It showed at 3rd stage out of 4 (Order, Payment, Shipping/ed, Delivered) , warehouse got order on 15th, Shipped on 16th. till time status is Shipping. On 17th evening, it showed FedEx Track no and Status on Stage is "Delivered". To whom.. God knows. Went to FedEx site, it said, wait for day.
So commitment of 5-7 days looks true.
Based on experience with previous models Oneplus will be hard tommorow (22 may) to buy this phone on official website in Europe?
Will be enough supply to buy it during the day? Or should I hurry and buy it in the moment when sell start? How do you think?
And happened it what I expected. There were so many problems with buying OP6 today...
I couldn't log in. And at 10:10 256Gb version was out of stock.
I hardly bought it about 13 o'clock but I have delivery time for 30 may!
How are you guys?
was going to say buy it right away, would suck not having it for the weekend
then saw your 2nd post, ouch
So I see that I'm not alone with so long estimated date of delivery...
I bought with priority shipment. In my country was for free.
Ordered 256GB this morning around 10am, shipping tomorrow, estimated delivery Friday. I paid $7 for Priority shipping but got 5% (about $36) student discount. So not that bad. This will be my first One PLus device, can't wait to receive it.
I had no problems ordering in the US. All models still seem to be in stock here. It's surprising as my prior experience with OnePlus on the opening day of sales is that it is does sell out fast. :good:
Gr8man001 said:
Ordered 256GB this morning around 10am, shipping tomorrow, estimated delivery Friday. I paid $7 for Priority shipping but got 5% (about $36) student discount. So not that bad. This will be my first One PLus device, can't wait to receive it.
Click to expand...
Click to collapse
My first one too! I had to work but had my wife order it for me. She had no issues and I even waited till after lunch to tell her to pull the trigger. All versions was still in stock at that time.
Yep, got the 256 model. It already shipped it and will be here Thursday (24th). US store.
If you buy today ships is immediately. If you bought yesterday estimated time delivery 30 may. Crazy
I had some problems ordering the Midnight Black 128GB variant in Austrian store, but it ended up being delivered tomorrow.
Strange thing is that I got Priority shipping for free. Don't know why but I like it!
Nice supprise.
I had estimated delivery date for 30 may but my package was shipped during the night and will be tommorow
Great Oneplus
And I have priority shipment for free
Same here, 256gb ordered on 05/22 at 10.13am, shipped 05/22 6pm, will be delivered on 05/24. Considering this is my first experience dealing with One Plus, it's impressive how quickly they are shipping the phones.
Logged in at 10am in the US. No issues buying 8gb/128gb midnight model. It's shipping today and will receive by Friday the 25th and may get it tomorrow. At 10:30, the sale page said ships in 3 days. So if you didn't get on it right away, it's going to take a week or more to get it
Interesting, placed the order 7:02am (PST) for the midnight black 8/256 and my estimated arrival date is May 30. Oh well.
anosis said:
Interesting, placed the order 7:02am (PST) for the midnight black 8/256 and my estimated arrival date is May 30. Oh well.
Click to expand...
Click to collapse
I think they will shipt it tommorow the same like our packages with 30 may estimated delivery date. So don't worry
Ordered at 10:01 256GB on 22 may. FedEx alerted me of a shipment to my address yesterday evening while I was at work, arriving tomorrow. I redirected the shipment to a FedEx holding facility (Walgreens) Incase it gets to my house after I leave for work.
Overall a great experience.
Sent from my SM-G965U using Tapatalk
I had no problem ordering 8-128 Midnight yesterday, delivery Friday.
I did get a notification that I would receive free shipping on the 22nd, and it will say it will be shipped tomorrow (24th) with an EST time of the 29th or 30th. I think its a bit longer for the US because Monday the 28th is Memorial Day...
Gramzz said:
I think they will shipt it tommorow the same like our packages with 30 may estimated delivery date. So don't worry
Click to expand...
Click to collapse
It's all good. I am not complaining. And yes as another poster above me noted, the 28th is a US holiday, so that will delay by one extra day. No clue what customs does when they suddenly get an influx of Hong Kong bases shipments.
Mine shows today as DHL EX getting shipping info, so likely it's on it's way HK time Thursday.
In Canada no issues with stock.
I got my 256gb version, now I need twrp before op6 is usable.
Lucky we, already have unlocked bootloader, root, exposed and only twrp separates from using this new phone.
After waffling between a 4a 5G and a 5 I finally pulled the trigger on a 5 during the Black Friday sale for $50 off. I had also hoped by waiting that Google would resolve the screen glue issue. Order date was Nov 30. Retiring my old 2 XL, but would have kept it for another year if updates kept coming.
My listed shipping dates have always been Dec 29-30. From time to time I've checked the store for current shipping dates, and the phone has actually been out of stock for a couple weeks, but they did have stock for Fi and Verizon with almost immediate shipping. I last checked yesterday.
Early this morning I received notice from my credit card company that Google finally charged my card. My shipping dates are still listed as Dec 29-30. I decided to check if the phone was back in stock, and if so, what current shipping dates are. Yup, back in stock, shipping dates for current orders listed as Dec 16-19. During the time it took to write this post, shipping dates changed and just now listed as Dec 23-25. Both these dates are obviously earlier than my listed shipping dates.
I suspect they just received a new batch from manufacturing and my phone is about to ship, but the changing dates are a bit weird and I've never experienced that before. I'm usually a first day, first minute orderer for my Pixels and I'm used to being in the first shipments.
Anyone else get charged overnight? Did your shipping dates get updated?
A few months ago I bought a 4a pre-order and I got stuck with a later shipment than many people. I was not too worried and it arrived when it was supposed to but I also didn't get the charge until it was ready to go like usual.
If it's coming FedEx ground they're probably calculating that in right now -- the real issue is once the label is made and sent to FedEx, if that's today, then by tomorrow you should know what the real ETA is
are they doing USPS? lots of people been getting delay on USPS shipment.
I did standard (free) shipping. Who knows? I'm waiting for Google Store support chat right now. I started at #169 in line. It's going down at a rate of about 1 per minute. Sheesh. Current shipping dates for new orders showing Dec 25-29. My order is still just showing "Ordered".
I had a similar issue but found out some great answers from a customer service rep. I also was quoted a late December delivery when I placed my order in late November. Mine shipped early because their new shipments for fi arrived early.
This is how it goes.... its crazy.
They will temporarily charge your card if you move up in the order "queue". They will then refund the money into your account a few days later after they verify the funds are available. This means the order is getting ready to get processed finally.
You will finally be charged the due amount when the order finally goes to the warehouse for shipping.
They wont permanently charge your account until the phone is sent to shipping. If they haven't refunded the money into your account I would bet that your phone ships very soon.
I was getting tired of the late shipping times and lack of answers so i created a reddit ticket. My phone shipped 24 hours later. Give that a try if things dont go well.
Hope this makes sense.
Over an hour later and I am #82 in line. Had to plug in the laptop!
Finally had a chat.....answer was basically, yeah you're right, newer orders are shipping before yours. We can cancel your $50 off order and you can re-order at full price for earlier shipping. Uh....no....I'll wait, and just stew about it. That's a pretty good summary of the chat. Not too happy.
So.....interesting developments this morning.
I awoke to an e-mail from Google, posted below.
**************************
Hi **********,
Thanks for contacting Google!
As promised, I'm sending this email to you.
This email is in reference to the chat conversation we had today regarding your order status- ******Order Number*********
I'd like to assure you that your order is perfectly fine from our end.
It will get delivered within the time frame- Dec 29, 2020 - Dec 30, 2020
And it'll get shipped a couple of days before that.
You'll also receive a shipping confirmation email once it'll be out from our end.
Stay assured, you'll get your hands on it very soon.
For the inconvenience, I'll be adding $50 to your Store Credits.
Also, I am sorry for the long wait that you experienced but thank you for your kind understanding and patience.
I would like to offer you extra $10.00 Store credit as a good will gesture.
You may check that by visiting the link *****This was a hyperlink****
In case of any discrepancy, please feel free to reply to my email, I'll be right here for your assistance.
Stay assured, I've taken full ownership of your case.
Thanks!
*******Name Edited*******
The Google Support Team
***************************************************************
The link took me to Google Pay which showed nothing, but when I checked the Store, I did, in fact, have a $60 credit, which expires on 12/31/2021.
Not only that.....today I received notice that my order has shipped through Fedex, with an arrival date of 12/21/2020. It's shipping from Carol Stream, IL. In the past all my phones have shipped from about 20 miles away from me.
So I have gone from being very unhappy and questioning my loyalty to Google products to being very happy. I think I am going to use my credit for a Pixel Stand, but maybe a new Nest Audio, but I've got so many Google Homes (full size and minis) and Chromecast products that I really don't need anything but the Stand. I also suspect the Stand, which is WAY overpriced, will go on sale again relatively soon. So we'll see.
In any case, I wanted to be fair to Google. I'm very happy with the way they handled this.
Ordered from Google France on 15 Dec, shipped on 16, arrived today.