Database Info

Wifi issues

Currently on stock ROM, not rooted. My wifi seems to stop connecting intermittently. The Network appears to be present when checking but it won't connect to it for 5 minutes at a time. The wifi sleep policy is also set to never

ryandoubleu said:
Currently on stock ROM, not rooted. My wifi seems to stop connecting intermittently. The Network appears to be present when checking but it won't connect to it for 5 minutes at a time. The wifi sleep policy is also set to never
Click to expand...
Click to collapse
try to remove the battery for a few minutes...if it doesn't work try to access another wifi because your router might be the problem.

nope....
battery pull definitely didnt help. I went ahead and adjusted my network router for dual band to see if that helps at all

Also have WiFi issues
I run into that as well. It says I am connected, even gives me an IP, but all my data still seems to go over the cellular network..
Very frustrating at home.

SeanMVent said:
I run into that as well. It says I am connected, even gives me an IP, but all my data still seems to go over the cellular network..
Very frustrating at home.
Click to expand...
Click to collapse
You can use Juice Defender to automatically disconnect data when you're on WiFi... I've been using it for months and it has worked flawlessly. You can also go into Menu... Settings... Wireless and network....Mobile networks... and manually uncheck "Use packet data" (this is what allows mobile data to connect).

I had these problems also I talk to one of the geek squad guys at best buy he told me that samsung products have problems with some routers because samsung products like to keep the same ip address which my conflict with other wifi products. So I bought a new router that was stronger and assigned my phone an ip address and that solve my problem.
Sent from my Xoom using xda premium

WiFi problem

I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.

It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
keyur1131 said:
I've noticed WiFi problem in my moto g 2015.
My home WiFi is not connecting, it reacts like gone through infinite loop. My home WiFi is having WPA2 protected access.
Every else's WiFi is connecting to my phone.
Please help.
Click to expand...
Click to collapse

Thanks for respond.
And yes it happens with some other WiFi networks.
vicks1008 said:
It would help if we had much more details. A link to a video would be perfect. Does this happen with any other Wi-Fi networks?
Click to expand...
Click to collapse

Try factory resetting the device.

keyur1131 said:
Thanks for respond.
And yes it happens with some other WiFi networks.
Click to expand...
Click to collapse
Did you manage to resolve your wifi problem?
I bought the Moto G (2015) 2GB RAM / 16GB ROM for my wife and she's having problems with the home wifi. It often says there is a "connection error" and loops to try to connect again and then fails. Her work wifi seems to function ok.
Having read about similar problems with older moto gs, people recommended (1) turning on and off airplane mode. (2) changing channel number of router.
Both sometimes work and sometimes don't. But it's not really a permanent solution. I'm a bit reluctant to do a factory reset and reinstall everything if it won't resolve the problem. The device came with the latest firmware already installed (5.1.1) and I haven't rooted or unlocked bootloader so should be a pretty clean install.
Anyway, would like to hear that factory reseting could resolve this issue or not before trying.
Thanks for any advice!

Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.

bobbyphoenix said:
Mine does it every now and then. I just unplug my router, wait a minute, plug it back in, and then it connects.
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Click to collapse
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers

tomaquet said:
Yes. It works for me too. But what happens if you're on a public or work wifi where you can't reset the router? It doesn't really seem like a long term solution.
Is this a standard problem with this phone? Anyone else have a similar problem or preferably a solution?
Cheers
Click to expand...
Click to collapse
Yeah resetting other than home router is not the answer. It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.

Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Other than that one ..i had every router connected to my phone..
I was thinking the problem is not in your phone.. It's in router which might be old ��
Because old routers will have 802 a or something which are in compatible to some phones..
Or the router is not allowing your phone to get connected.. As your phone is latest and it has advanced protocols inscribed in it..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers

Just turn off wifi and then turn it on it will fix the problem

banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
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Click to collapse
You would think it would be that simple, but it's not. It just sits there "Connecting", then nothing, then "Connecting". Keeps cycling like that.

nandakis4 said:
Hi, I had also faced the same problem with a open wifi network which is free for 15 mins ..
Do one thing.. Shed some light on this now :
1) router model (if known to you)
2) phone models which got connected to that router and it's operating system version (like 5.1.1)
And there is also one more point.. I found our phone might find problems connecting to 5ghz band router ..while it works fine for smaller routers like 2.4ghz
We can decide when you dig some info about the questions I mentioned...
We will get answers
Click to expand...
Click to collapse
My router is a netgear CG3100Dv3 (using WPA2-PSK [AES] encryption) and uses 2.4 GHz. I don't think it's the router's fault though because I've had many friends connect with a variety of phones and none of them have had the problem before. I currently have a Oneplus One (android 5.0.2) and have used a Nexus 4 and Samsung Galaxy S (1) on this router without problems. Maybe it's a problem with android 5.1.1 as I guess not many of my friends have it yet. I've written to motorola support but they still havent got back to me.
bobbyphoenix said:
It's an Android issue as all my phones do it from time to time. I haven't been able to figure it out. The other "fix" if you can't reset the router is try going into the Wi-Fi settings, and forget the network/name, and then add it back as new. It takes longer, but it could work for you. That's how I get around it when connecting to work when it won't auto connect.
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Click to collapse
Strange. I've never had a problem before with wifi. Maybe I've been lucky until now. Yep - have tried forgetting and reconnecting to wifi signal. Again, a temporary solution that will quickly become irritating when there shouldn't really be a problem for such a simple operation.
banerjeeayan1996 said:
Just turn off wifi and then turn it on it will fix the problem
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Click to collapse
It's a temporary solution but a pain in the arse if you have to reset the router every few hours. And as I said before, what happens when you can't connect to a router which you can't reset? (i.e. public, work)

Change the router's channel, then refresh the wifi in the phone.
Sent from my SM-T530NU using Tapatalk

Firstly i agree that our Moto G has some kind of issue with some routers.. but there will be solutions for them from the ROUTERS POINT OF SIDE to make it work
i have read about your router .. Things i suggest (if you have already done them then let me know )
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device..
i am still finding info on your problem..
the reason why i think your Router can solve the problem is : i had once read about 802.11 b/g/n/ac types.. i am getting a doubt that they are the ones causing the problem.. if you are aware of it
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution

nandakis4 said:
Firstly i agree that our Moto G has some kind of issue with some routers.
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Click to collapse
Hmm. That doesn't sound promising. Will they sort it out with the next firmware update? Are motorola even aware there is this problem?
nandakis4 said:
1) your router has option to change MODE to get speeds more than 150mbps.. try changing that 802.11 MODE , restart your Phone and Router and also keep CHANNEL to AUTO , try changing the security WPA to others also..
2) your Wifi of your phone will have a MAC address , copy that and paste in your Router to allow this device.
Click to expand...
Click to collapse
Ok. Will change channel to auto mode. It was already on "up to 300 Mbps". Will also put MAC addresss in the router.
However this still relies on having access to the router. What happens when you don't have access. If this is going to happen on many routers then I prefer to return the phone and buy one which never has this problem.
nandakis4 said:
have a look at this bro once : http://www.smartmobilephonesolutions.com/content/cant-connect-to-wifi-on-android-smartphone
in this he said that Wifi fix apps can solve the easy problems..:highfive: , hope you find solution
Click to expand...
Click to collapse
I'll give a wifi fix app a go to. But they just seem to automatically delete known wifi SSIDs and passwords.
Another option would be to root and install new ROM and radio, but would prefer not to.
It seems like a lot of Nexus 5 users on 5.1.1 are having wifi problems too:
https://productforums.google.com/forum/#!topic/nexus/4zdMLo2Pn9Y;context-place=forum/nexus
https://productforums.google.com/forum/#!topic/nexus/yx5kGasv2lE;context-place=topicsearchin/nexus/category$3Aconnecting-to-networks-and-devices
Anyway, thanks for you advice!

Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...

I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1

tomaquet said:
Just a quick update if there is anyone else reading this thread with a similar problem.
I changed the channel mode to auto and that has seemed to fix the problem. The moto g seems to connect without problems now. I didn't enter the MAC address nor used a "wifi fix" app so far.
Fingers crossed...
Click to expand...
Click to collapse
Finally you made it :highfive: thanks for this reply, i have been waiting for this answer ..

choder said:
I have the same problem. Wifi just stops working and had a ! Symbol beside the wifi icon. I have probably had a 100 phones and devices connected to this router without a problem. I have changed a bunch of settings the router and it didn't help.
Disabling wifi off then on works, but that is no solution. I will try anther Rom or kernel. I am on resurrection 5.1.1
Click to expand...
Click to collapse
My problem was slightly different in that the phone wouldn't even connect to the wifi signal. It would cycle continuously between "connecting" and "authentication error".
Does it work with other routers?
nandakis4 said:
Finally you made it thanks for this reply, i have been waiting for this answer ..
Click to expand...
Click to collapse
Thanks for your help! I'm still a little wary that the phone will have problems in the future on other routers, but it's a good enough fix for now. Hopefully a later firmware update will sort it out.

Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
---------- Post added at 02:01 PM ---------- Previous post was at 01:05 PM ----------
tomaquet said:
Unfortunately, my wife took the moto g on a business trip last week and could not connect to any wifi signals (her colleagues did not have a problem).
Not sure what to do now. I'm in contact with motorola support but they don't have any suggestions yet (apart from blaming the router - which has never had a problem with any other devices!)
Click to expand...
Click to collapse
Well I just emailed Amazon and they're sending a replacement. Hopefully this will solve the problem

Wifi: Denied access to network. Honor 8

Hey!
I can connect to all wifi networks except one. Please help me out. It's the second most used wifi network for me.

albertoblah said:
Hey!
I can connect to all wifi networks except one. Please help me out. It's the second most used wifi network for me.
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Click to collapse
That's may be a wifi router issue..

I agree with Hassan. Restart your router and restart your phone too. If it doesn't work have a look into your router's Wireless LAN encryption settings and make sure that it's set to "WPA/WPA2" and not something fancy.
If this doesn't work either you could try resetting the router.

albertoblah said:
Hey!
I can connect to all wifi networks except one. Please help me out. It's the second most used wifi network for me.
Click to expand...
Click to collapse
Restart phone, restart router, change channels. If all else fails, call your ISP.

hassanjavaid8181 said:
That's may be a wifi router issue..
Click to expand...
Click to collapse
I am the only one who cant connect to the network

Ihaveatattoo said:
I agree with Hassan. Restart your router and restart your phone too. If it doesn't work have a look into your router's Wireless LAN encryption settings and make sure that it's set to "WPA/WPA2" and not something fancy.
If this doesn't work either you could try resetting the router.
Click to expand...
Click to collapse
That is a public router and I'm the only one who cant connect

albertoblah said:
I am the only one who cant connect to the network
Click to expand...
Click to collapse
did you try to configure it manually in your phone..
means adding ip address and gateway manualy?

itisiryan said:
Restart phone, restart router, change channels. If all else fails, call your ISP.
Click to expand...
Click to collapse
Its a school router. But theres one network and its separated throughout many routers so the channels may be the problem. Do you think that a system update caused this problem?? Because it all happened after it.

albertoblah said:
Its a school router. But theres one network and its separated throughout many routers so the channels may be the problem. Do you think that a system update caused this problem?? Because it all happened after it.
Click to expand...
Click to collapse
If it is, it is a very strange bug.

hassanjavaid8181 said:
did you try to configure it manually in your phone..
means adding ip address and gateway manualy?
Click to expand...
Click to collapse
Yes, I've done that.

itisiryan said:
If it is, it is a very strange bug.
Click to expand...
Click to collapse
I would hard reset the device but my school ebooks are registered on to it

albertoblah said:
I would hard reset the device but my school ebooks are registered on to it
Click to expand...
Click to collapse
What about asking your school MIS first?

itisiryan said:
What about asking your school MIS first?
Click to expand...
Click to collapse
"Please fix up ur router for me?"
Well, think I just should wait for the next os update and wish for the best

albertoblah said:
"Please fix up ur router for me?"
Well, think I just should wait for the next os update and wish for the best
Click to expand...
Click to collapse
No not that way of course. Haha. Maybe ask them if they have any ideas on the problem.

itisiryan said:
No not that way of course. Haha. Maybe ask them if they have any ideas on the problem.
Click to expand...
Click to collapse
Well thank you anyway... I'll reply if something will happen in the future

Try this, turn off WiFi and data and then on airplane mode. While airplane mode is on turn on WiFi and try to connect. If by some chance you do connect, don't forget to disable airplane if you won't get any calls. It sounds screwy but it has worked.

albertoblah said:
Well thank you anyway... I'll reply if something will happen in the future
Click to expand...
Click to collapse
Good luck buddy.

Tel864 said:
Try this, turn off WiFi and data and then on airplane mode. While airplane mode is on turn on WiFi and try to connect. If by some chance you do connect, don't forget to disable airplane if you won't get any calls. It sounds screwy but it has worked.
Click to expand...
Click to collapse
Nah didnt work

I was able to fix the problem on an Honor 7X by decreasing the security of the router to WEP64 encryption. This allowed the device to connect without any issues. Perhaps this phone has a similar WiFi chip that requires the weaker encryption.

iam also in same trouble.
hi dear, now iam also in that same trouble. i can't connect my mobile with my office wifi. but all other people can connect. also i can connect with all other wifi.
my phone is honor 6x. is you fix your problem? if yes, how? please share me. thank you.

Wifi keeps disconnecting?

Hey, guys I just got my Pixel 2.
I connected it wifi but it keeps losing it. Only if I reset my router it will keep the connection for a while, but somehow when
I get to work or in the morning the same issue appears again. It connects but when I go to an app which requires wifi it drops.
I tried to change the channel but didn't work as well.
Restarting the phone won't help either. I also don't want to factory reset it since I want to keep all my data etc. I don't want to go all that bs.
Maybe I should have stuck with a new iPhone after all. Sorry for that comment, but I'm really frustrated
I don't want to give it back or some ****, I just want to fix it easily so I can move on. I hope I get some advice here.

ThundeX said:
Hey, guys I just got my Pixel 2.
I connected it wifi but it keeps losing it. Only if I reset my router it will keep the connection for a while, but somehow when
I get to work or in the morning the same issue appears again. It connects but when I go to an app which requires wifi it drops.
I tried to change the channel but didn't work as well.
Restarting the phone won't help either. I also don't want to factory reset it since I want to keep all my data etc. I don't want to go all that bs.
Maybe I should have stuck with a new iPhone after all. Sorry for that comment, but I'm really frustrated
I don't want to give it back or some ****, I just want to fix it easily so I can move on. I hope I get some advice here.
Click to expand...
Click to collapse
this can help:
phone ::: Go to setting > wifi > advance > If there is Freq option then change it to 2.4Ghz
router (in case no option on phone) ::: go to Wifi setting of your router and disable 5Ghz. I can help more If I know model of your wifi router
:good:

I'm having the same exact problem as OP. I thought for a second I wrote the post. Would love to see if there's a solution. I don't see the option to change frequency in wifi settings. And this issue for me occurs on different WiFi networks.. so it's not just one router. Ugh!

Exactly the same issue here, which is what has lead me to this thread. It often happens that my phone switches to mobile data suddenly while working absolutely fine on Wi-Fi. I have tried almost every basic solution but condition remains the same. Also during that time it stop showing me my (saved) Wi-Fi in the Wi-Fi network available, while at the same time my same Wi-Fi is connected to all the other devices in my house. This needs a fix.

still no fix
aqibsid said:
Exactly the same issue here, which is what has lead me to this thread. It often happens that my phone switches to mobile data suddenly while working absolutely fine on Wi-Fi. I have tried almost every basic solution but condition remains the same. Also during that time it stop showing me my (saved) Wi-Fi in the Wi-Fi network available, while at the same time my same Wi-Fi is connected to all the other devices in my house. This needs a fix.
Click to expand...
Click to collapse
ya my problem is still there. This phone is utter dog ****, to be honest. Still waiting for an update, but now I know..never buy a pixel again

Is Bluetooth on? This is what is causing my WiFi to be very unstable......

WiFi Problem

Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
WHEN YOU GET YOUR NEW PHONE, CHECK WIFI/INTERNET SERVICE ON ALL OF YOUR USUAL NETWORKS.

lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Does your work wifi have any restrictions/security on it?

lollyjay said:
Well, day 2 and first problem. Phone connects to my work wifi but I get no internet connection. My other phone is connected with internet connection at the same time. Both phones have same settings afaik
Click to expand...
Click to collapse
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?

wtharp2 said:
Does your work wifi have any restrictions/security on it?
Click to expand...
Click to collapse
Just a password

jwis921 said:
Sounds like a local ip conflict or something else on your router side not a problem on the phone side. Did you follow the basic rule and restart the wifi router?
Click to expand...
Click to collapse
1 It is not my router; it belongs to my employer
2 My OnePlus 6 is here too and connected to the internet
3 All of my coworkers' phones are connected to the internet

So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.

jwis921 said:
So the phone works fine on your home wifi? It could still be the router. At my business if it has not been restarted in a while, new devices will not connect as too many ip have been given out since last restart so no more will be able to connect.
Click to expand...
Click to collapse
I did a forget on my op6 and it still connected to the internet

lollyjay said:
I did a forget on my op6 and it still connected to the internet
Click to expand...
Click to collapse
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.

jwis921 said:
That does nothing as the router has an IP stored for that Mac address currently. It's not renewing it's lease, the router just sees it as the phone has disconnected and reconnected like it does every day you go in. If the phone cant connect to any wifi then it's a hardware issue. Otherwise it is more than likely a network issue with the router.
Click to expand...
Click to collapse
I can connect to any other wifi just not this one

Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.

gettinwicked said:
Sooo, I had a similar problem on Wednesday when I got my phone. During setup it wouldn't connect to my WAP (DHCP). No matter what I did on the phone it wouldn't connect. I went into my networking equipment settings (Cisco everything) and reserved it an IP. Worked. Thing is, sometimes I open an app that requires Internet, and it just spins. Or music won't start playing, whatever. I turn off then back on my WiFi and it's fine. I'm going to reboot my networking gear tonight and un-reserve the IP, see what happens. I REALLY hope this isn't a hardware issue on my phone. I'll be pissed if I already have to get a replacement.
Also, restarting the phone doesn't fix my issue with no Internet, only turning off then back on the WiFi. Might be something worth trying.
Click to expand...
Click to collapse
Thanks but this is my workplace wifi. I can't make them reboot for me

lollyjay said:
Thanks but this is my workplace wifi. I can't make them reboot for me
Click to expand...
Click to collapse
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.

gettinwicked said:
I didn't mean the WAP or router, I mean the WiFi toggle on your phone.
Click to expand...
Click to collapse
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked

The WIFI performance on P3 and XL is not good. My old ass S5 outperforms both by a large margin on 2.4 and 5. My home router is high performance Turris Omnia. The pixels sometimes drop wifi completely in the bedroom 20 ft away (with horsehair plaster walls). In the driveway the S5 and Nexus 10 have solid connections and I get nothing from the P3 XL. This issue might be the last straw. WTF Google?
Check your WIFI connections before return window expires.

lollyjay said:
Oh yes I tried that too
I spent 20 minutes with a Google tech and nothing worked
Click to expand...
Click to collapse
My work it department enacted a rule whereas they want to know every device that is on the network so I have to submit a network address request and give them my Mac address so they can allow my device access to the wifi network again. Maybe your work it ppl are doing the same thing. Maybe work devices are allowed by default.
Also my p2xl wifi reception is weak... I'm about to get a wifi mean network setup so I can get better coverage throughout my house.

My phone seems to be working better the last couple days. I had some problems yesterday, but it ended up just being YouTube Music. Also, my network speeds are great. Even when I was having problems a lot, my link and Internet speeds were up at the top of what my gear offers.
To anyone having, or has had problems, submit feedback on it from your phone. Maybe Google will see it and do something about it. I'm really hoping for a lot of fixes in the November update.

My IT department solved my issue by resetting the system.