Question Call, whatsapp, signal, etc issue / hatch and echo - ASUS ROG Phone 5 / 5s

Model Name:Rog Phone 5 12/128 Tencent version
Firmware Version: WW 18.0840.2103.26
Rooted or not: not
Frequency of Occurrence: almost all the time
APP Name & APP Version (If your issue relates to the app): SFR(french) // Stock calling app, also whatsapp and signal : last version
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Attached a video of the issue
When i call someone or someone call me :
on speaker : bad sound, look like hatching
Whitout speakers : i hear good, but pple not hear me, and have an echo of themselves
happen on Whatsapp 2.21.8.17, signal 5.9.5, (last versions), and the Call stock app from asus.
For information i tried the microphone alone with a tier app : works fine.
and the speakers : works fine also (netflix, youtube , etc)
I restored and delete everything many times,
and i tried with wifi, 4g, the same.
i updated to last FW also.
i try on safe mod : the same issue
i saw that when i use 'mute" button on the call, and i turn off and on the speakers, the sound is barely better.
so i think it's a application issue between the mic and the speakers.
thanks for reading me and helping.

Related

Bugs on our device thread

Issue Summary (updated regularly when issues arise) [UPDATES Shown in this style]
* Issue 1: Windows Phone connector for Mac crashes when trying to sync.
* More information & reading HERE
* Temporary workaround (taken from above thread):
From timmymarsh:
- When device connected, quickly hit cancel sync before wp app crashes.
- Go into settings, UNCHECK Auto-sync.
- Next time connect device, app should not crash.
From MS: (in response to my workaround)
If you want to turn off the "sync automatically" setting, you can do it outside the app, no need for quick reflexes/slow computer:
- In Finder, pres cmd-shift-G
- Type the following path into the dialog: ~/Library/Containers/com.microsoft.Windows-Phone-7-Connector/Data/Library/Application Support/Windows Phone/Devices
- You should see a single folder with a bunch of characters representing your phone, open that folder
- Edit the file named "Sync Configuration.xml"
- Change the value after Setting/Sync On Connect from <integer>1</integer> to <integer>0</integer>
Click to expand...
Click to collapse
* Final solution - awaiting (MS working on an update) - will review now OSv OTA 8.0.10211.204 has been released.
__________
* Issue 2 : 8x Reboot
* More information & reading : HERE and HERE
* Temporary fix : doesnt appear to be one at this time.
* Updated info: MS has identified a problem, working on OTA release for December. Fix TBC since release of Osv x10211.204
* Final solution - awaiting (OTA update) - Issue fix TBC as above
__________
* Issue 3 : Distorted sound, ie whilst phone is ringing
* More information & reading :
* Temporary fix : reboot, sound works afterwards.
* Final solution : Fix TBC since release of Osv x10211.204
__________
* Issue 4 : General stability issues - unresponsive
* More information & reading : none, need confirmed reports from users.
* Temporary fix : as above.
* Final solution : Fix TBC since release of Osv x10211.204
__________
Issue 5
* More information & reading:
* Temporary fix :
* Final solution
__________
* Possible OS patches/updates in the pipeline:
* OTA update/patch rumoured for December to fix reboot issue (affecting all wp8 handsets, Nokia & HTC) - 8.0.10211.204 OTA released 11th Dec 2012
* "Portico" OS update rumoured for release in Feb 2013 - TBC
* UNOFFICIAL leaked RUU (currently running on all new HTC 8S devices) see **Link Removed due to Official OTA Release**
Let's list up our findings, to see if it's only a local bug, or if many others have the same issues.
Had my 8x for aprox 3 weeks now, I am mostly very pleased with both aesthetics and performance.
But have seen some random "bugs":
-Random reboots (already mentioned and have a fix coming)
-Sometimes, in apps, the screen is not responding to touch, seen it happen in various apps, but mostly in Wimp. Needs reboot to function properly again)
-Sound becomes distorted from time to time, happened once using headset, and sometimes with notifications/incoming calls.
-"lag" in notifications, in.ex when a ringtone starts (when device in sleep mode) it's noticeable that the ringtone don't start from beginning, it kinda hangs a bit then starts half a sec/a sec into the ringtone/notification sound.
Not sure if it's my device or if others experience the same things
itje said:
..........
-Random reboots (already mentioned and have a fix coming)
-Sometimes, in apps, the screen is not responding to touch, seen it happen in various apps, but mostly in Wimp. Needs reboot to function properly again)
-Sound becomes distorted from time to time, happened once using headset, and sometimes with notifications/incoming calls.
-"lag" in notifications, in.ex when a ringtone starts (when device in sleep mode) it's noticeable that the ringtone don't start from beginning, it kinda hangs a bit then starts half a sec/a sec into the ringtone/notification sound.
...........
Click to expand...
Click to collapse
I've nearly the same problems with my device (8X, FW 1532.20.10005.111, HWrevisionnumber: 0002, Chip-SOC-Version: 8260A).
- 3 times a reboot
- sometimes in apps no screen responding (i think it's caused from the app's)
-> reboot manually
- sound becomes disorted when using navigon ( navigon bug ?), built in music player works fine, sometimes sound in video player is asynchronous, sometimes not (same movie file)
- when i use navigon and bluetooth in my car, battery drains out allthoug i'm charging (5V, 1000m/Ah), so i'm not able to use it for more then 3-4 hours !!! Phone is then really hot and battery empty.
I read that lumia 920 users have the same problem.
- Battery drains too fast, 12 to 16 hours by normal usage
- my provider data volume (200 MB) is sufficient for max. of 3 days (no tool to control network traffic, because t-mobile WP8 without built in data sence)
For users with battery problems, Coolknight1968 wrote a "how to" to become a better battery performance. You can read it, following the link in post#4 in this thread:
http://forum.xda-developers.com/showthread.php?p=34763611#post34763611
cu
spiderbirdy
The only bug I suffer from is the reboot, but this mostly occures when I have a WP7.5 app tombstoned in the background.
Battery life averages between 20 hours - 1,5 day depening on use. Seems good enough, I have very little drain in standby. Battery does drain fast when using games or the screen a lot, but this is normal.
No audio bugs either.
No lag or responsiveness issues.
8X, FW 1532.20.10022.401, HWrevisionnumber: 0002, Chip-SOC-Version: 8260A
ITJE, you beat me to this thread. I was going to post a thread with a list of issues (regularly updated) with a space to list workarounds and answers.
Hope you dont mind, i have created a summary post above yours, which can be updated for ease of reference (as it was such a good idea lol)
If you want, i can transfer ownership to you (you know the magic lol)
I never had the reboot issue but that's probably because I read that Skype was causing the problem so I just left it uninstalled.
I don't have the distorted sound issue under any circumstance.
I use Windows and Linux and therefore have not experienced the Mac problem (despite owning a Mac)
I have noticed something else... I cannot send the following message: *in
If there is a space before the asterisk, then there's no problem. If either or both of the letters is capitalized, there's no problem. asterisk-i-n will not send from my phone.
Anybody else getting this?
found another bug...
when i connect my 8X to my Computer and connect it to Visual Studio for Debugging it seems that the telephone Features hangs after a while... i don't receive SMS nor calls... only a restart can solve the Problem...
happens to the 3rd time today...
really annoying
EDIT:
It seems it doesn't Need to be connected to the PC.
Everything in the whole OS seems Buggy.
The first time i used my phone it was the same way, after a few hardresets (because it was the same time the Live-Services had Errors) it seemed that it works nice now...
i don't know what error this could be...
1. I too have had the reboot problem (where the phone randomly reboots itself).
2. I have also had the phone freeze where I had to hold the power button to reboot, as the phone was unresponsive.
3. When making a call, one time the phone wouldn't go to speakerphone, nor could I hear the person on the other end. Everything else worked fine. A reboot fixed the problem.
edit:
4. The phone has randomly said "invalid or missing sim card" twice now. A reboot fixed it both times, but annoying. Anyone else have this? Not sure if its the sim or the phone.
Not sure if it's a "bug" to others, but in group messages, i reply to the group, but I also get the reply. How the hell is that fixed?
timmymarsh said:
ITJE, you beat me to this thread. I was going to post a thread with a list of issues (regularly updated) with a space to list workarounds and answers.
Hope you dont mind, i have created a summary post above yours, which can be updated for ease of reference (as it was such a good idea lol)
If you want, i can transfer ownership to you (you know the magic lol)
Click to expand...
Click to collapse
I don't mind. You keep it :cyclops:
Oberoth said:
found another bug...
when i connect my 8X to my Computer and connect it to Visual Studio for Debugging it seems that the telephone Features hangs after a while... i don't receive SMS nor calls... only a restart can solve the Problem...
Click to expand...
Click to collapse
I have noticed that if I go a while (a few days or so) without a reboot, then my phone stops receiving texts and calls. A simple toggle of the radio from one protocol to another (i.e. 4G to 2G and back) will rectify things. I'll get a flood of backlogged messages.
After updating to the new (officially not released yet) OS 8.0.10211.204 I have not had issues with sound or reboots (yet?)
Seen some issues in apps esp. on resume (mostly/only(?) Wimp, but I believe that's app related)
I am happy with my 8x, it's, for me, one of the better devices I have had :good:
And when spotify (very missed) becomes available for WP8, I will be very happy
I am on 8X number 3 now as I cant stand the reboot issue and first 2 had it.
With all 3 phones though I have noticed that a lot of the old power Hungary games tend to crash a lot - prime on is PES that crashes on the second game of a session without fail and sometimes first. Also IloMilo sometimes bombs. I know this is an app thing and I know lumia 920 owners are having same issues with same apps its quite annoying as all work flawlessly on WP7 handsets (at least HD7, Mozart and Lumia 800).
Also first 2 handsets had issues with casing coming away from the screen though the new one looks and feels spot on. (first 2 where blue handsets new one is yellow so dunno if it was just a batch issue as I know the yellows came into store later
Other than that its a great device with only downside being the lack of SD (this will bug me until I upgrade) The sound quality rocks.I have found myself with my earphones in whilst at home with my stereo waiting to please me.
Post 1 updated.
Hi guys.
Please only report bugs if you have updated your device to the new OTA 8.0.10211.204 released by MS & carriers today.
If you havent updated yet, then it would be wise to do this as the new release will probably address the above, thanks.
No Sound
This has only happend about 3- 4 times. I have the volume up and set to ring. But watching videos, sounds(typing, lock/unlock, etc), calls, etc there's will be no sound. I try lowering the volume and raising it, checked setting, etc but nothing makes the sound come back until I reboot the device. Anyone else have this?
OS Version: 8.0.9903.10
Firmware: 1532.20.10006.531
Hardware: 0003
Radio software: 1.10.32.19.19_3_15.39.32.19
Radio Hardware: 3.36.0.D4
Bootloader: 0.0.1532.20
Chip SOC:8260A
marcoshid said:
This has only happend about 3- 4 times. I have the volume up and set to ring. But watching videos, sounds(typing, lock/unlock, etc), calls, etc there's will be no sound. I try lowering the volume and raising it, checked setting, etc but nothing makes the sound come back until I reboot the device. Anyone else have this?
OS Version: 8.0.9903.10
Firmware: 1532.20.10006.531
Hardware: 0003
Radio software: 1.10.32.19.19_3_15.39.32.19
Radio Hardware: 3.36.0.D4
Bootloader: 0.0.1532.20
Chip SOC:8260A
Click to expand...
Click to collapse
no, only distorted sound on that os, you not got the ota update yet? Its coming.
Hi
Have my 8X since a few days, the day before the OTA update actually, but I still have a problem :
The speakerphone is working perfectly fine when playing music or video but when I'm calling someone, putting him on speakerphone makes the sound horrible to the point that I can't understand what the other one is saying. I don't use speakerphone that often, so if you could just give it a try calling your voicemail, maybe I'm not the only one with this.
Not don't have it yet will update once I do and is if it ever happens again.
timmymarsh said:
no, only distorted sound on that os, you not got the ota update yet? Its coming.
Click to expand...
Click to collapse
probably not a bug but annoying: since the update msn toggles online/offline with the screen; people think i'm unavailable on msn (yes i still use msn )

Mice issue!!! (only phone calls issue)

On my phone,graet when I'm making a phone call the person on the other end can't hear me clearly and it becomes clear after using the speaker (I mean isn't it the same mic?!) And this doesn't happen all the time (sometimes it's just clear sound without using the speaker and the mic is wotking just fine when using viber & facebook calls or just recording anything). It has to be a softwarsoftware issue. right?!
I just bought the phone and I haven't had the chance to compare mine before and after the 38R update because I just bought it and updates were raining dogs and cats.
Help me guys plzzz
more information
And for ur information I keep getting "restricted access changed" notification.frequently on my status bar.
same mic issue for me also
This is a know issue, which is still unresolved, you can follow / voice your opinion here

Please, help, my microphone is VERY quite!

Hi, everyone. I have Lenovo K900 Android version: 4.2.1. Recently I changed the battery since then my mic hasn't been working during phone calls, both regular calls and on WhatsApp. Although it works perfectly when shooting a video, making an audio recording, voice searching etc., only during calls. It's not completely broken if I shout right into the mic the receiver can hear me
very badly (as if I was talking underwater or from very far). Other things to point out:
1) I can hear people well, so there is no problem with my speakers.
2) Using speaker (in order to enhance the mic) during a call doesn't help at all.
3) It has a very problematic back cover, so it took a lot of physical effort to open it, so my suspicion is that mic could have been damaged, though it seems unlikely since it works very well outside the calls.
4) Using a headset mic during phone calls works perfectly.
5) I don't have a warranty.
Some things I've tried so far to fix the problem:
1) Hard reset the system (twice), both normal reset and hard reset (thus deleting all the apps, so I'm doubtful, it could be a software problem)
2) Turned off "Background Voice Cancellation" and put mic quality to "bright".
3) Turned off "Ok google" voice option.
4) Made sure that it wasn't my fingers covering the mic causing the problem
5) Rebooting the system multiple times.
6) Using headset during the call, ending the call with headset on and only then taking it off in hopes to reset built-in mic settings.
7) Downloading "Sound About" app.
None of these options helped, even slightly.
I really believe that it's fixable since the mic works everywhere apart from calls, and even there it works, just unbearably quiet. I have one last idea left, which is to change the Android version completely, maybe upgrade it. Please, if you have any ideas, respond, this bug is driving me crazy. Thanks, everyone, in advance for your help!
Nameless_Narrator said:
Hi, everyone. I have Lenovo K900 Android version: 4.2.1. Recently I changed the battery since then my mic hasn't been working during phone calls, both regular calls and on WhatsApp...
Click to expand...
Click to collapse
I don't have this device but, your best bet is to post this question within the following thread that's specific to your device.
https://forum.xda-developers.com/showthread.php?t=2256075
Good Luck!
~~~~~~~~~~~~~~~
I DO NOT PROVIDE SUPPORT VIA PM UNLESS ASKED/REQUESTED BY MYSELF.
PLEASE KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

Other side in calls can barely hear me in most calls

Hey guys,
since amazon is out of stock - and therefore, getting a replacement device is kind of difficult - and I'm still waiting for oneplus to respond, I'd like to hear from you if you encountered similar issues with your OP6:
During calls, I can hear the other side just fine, but the person on the other side can not hear me most of the time. Sometimes, it seems some shreds of voice are being transmitted. It happened on about 90% of calls. There are calls that are perfectly fine, but most of the time, the phone is unusable.
What I could test so far:
- it happens in handset mode, speakerphone and with a bluetooth headset
- it happens on both SIMs, swapping them does not change anything
- it happens on 2G as well as 3G (no VoLTE available yet)
- the microphone works fine if I use the audio recorder (outside of calls)
- calls made via VoIP-software seem not to be affected, though audio quality on the other side isn't that great either (but that might be unrelated)
- sometimes, it seems to happen mid-call
Both SIMs did obviously work fine in my previous device (OP3), signal strength in calls is about -70dBm, both SIMs are on T-Mobile (Germany).
I'm on an A6003 with OOS 5.1.5, Baseband is MPSS.AT.4.0.c2.10-00012-SDM845_GEN_PACK-1.147963.5, bootloader is unlocked and rooted with Magisk.
I did find a thread describing similiar issues on the oneplus-forums (https://forums.oneplus.com/threads/dual-sim-issues.838595/#post-18474985), but I'm currently unable to login to their forums, for whatever reason.
Can any of you guys give me a hint on what to test to narrow down if it's a hardware or a software issue or maybe even suggest a workaround?
I'm happy to provide more details where necessary.
I'll probably have to switch back to my OP3 anyway, so I could give the Android P beta a shot and see if it happens there as well.
Best Regards.
So, it turns out (*after* factory resetting and flashing Android P of course ><) that the echo test number I've been using is equally broken on otherwise working phones, so most of my test results are null and void. I'll give it some more testing...
Just a heads-up for users who may stumble upon this thread in the future: call quality problems are mostly gone after updating to 5.1.6 (and replacing SIM-cards).
I've bought a OP6 just three days ago and I've updated it immediately to OS 5.1.8 (I've also rooted it) and the phone calls problems (call drops and other person can't hear my voice sometimes) are present.
I hope OnePlus will fix the issues not so later...
Unfortunately, I can't rule out that replacing the SIM-cards actually fixed the issue - it might be worth a shot. I haven't had any issues since my last post.

need super expert help please re microphone problems but

I'm pretty good normally but my problem has got me.
When I make normal phone calls people hear me fine.
When I use whatsup, messenger, Skype, people complain I'm fading in and out and can only hear 3 out of 4 words clearly.
The problem is the same on wifi or data.
I have reset the phone twice then installed only one app e.g what's app... Same issue.
Taken it to samsung who also reset it and checked everything said the phone is fine and said they will not check problems with 3rd party apps.
The microphone is fine when I make a video or normal phone call. .
I'm prepared to pay samsung to replace the microphone or motherboard but not sure what needs replacing... Exynos version
no power saving on or sleeping apps
This has got me
Thanks for any ideas
I think the issue could be connectivity at each end of the call. Both parties should have relatively stable connectivity and if unmatched or there is traffic congestion then call quality arise. The fact that your normal call are clear as they should be makes me think it is poor connectivity.
But when I use my old note 8 I have no problems using same sim or wifi.
It's only when I use apps like messenger what's ap Skype

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