Database Info

Factory Reset VS Out of the box (Differences)

I was going to exchange my phone for a new one before my 30 days is up which is tomorrow, so I did a factory reset. They ended up not letting me because they knew about the GPS problem and said there is a fix coming. I also had my email disappear and wanted to just get a fresh device before I am stuck for 2 years.
So I wanted to see if anyone else who has done a factory reset has noticed the same or differences from before they reset it.
1. Data icon (3G,E) still shows while WiFi is connected. Before the data icon wouldn't show.
2. Facebook pictures sync works much better and actually sync's pictures. Also its doesn't take 20 clicks to select the contacts to DL.
3. Phone overall doesn't seem laggy as much and much more responsive.
4. When I open messages the first time it keeps asking if I want to set a limit, which I have to say no every time. Very annoying, not sure why it keeps asking,
Note: I haven't rooted this time (I was before) yet and I have less apps installed. I haven't installed the official FB app in case it was conflicting, but I doubt it.
I will add more if I notice anything else. Today is the 3rd day since the reset.

Curious to see what replies you receive. And you're saying AT&T wouldn't return it even though there is a "known-issue" with the phone?

RootPhisher said:
Curious to see what replies you receive. And you're saying AT&T wouldn't return it even though there is a "known-issue" with the phone?
Click to expand...
Click to collapse
Yea, thats BS. if the return policy is 30 days you should be able to return it. And who gives a **** if there is a fix on the way. It doesnt work right now, and you signed a 2-year agreement for a phone to have a working GPS unit which doesnt; breech of contract.

iceman4357 said:
Yea, thats BS. if the return policy is 30 days you should be able to return it. And who gives a **** if there is a fix on the way. It doesnt work right now, and you signed a 2-year agreement for a phone to have a working GPS unit which doesnt; breech of contract.
Click to expand...
Click to collapse
They wouldn't let me exchange it, I probably could of returned it, but not sure if I can deal with going back to the Fuze with WinMo. At least I turned the Fuze into a portable Garmin GPS with internet calling via WiFi.

(psst. just tell them it shuts down randomly for no apparent reason.)
I exchanged mine for this (real) reason. It was ridiculous. My Captivate continued to shut down at least 2-3 times a day. I even contacted Samsung about this issue and they said to just exchange it.
I did a Factory reset and hoped that it would fix the problem. Three hours after doing so, it shut down on me again. I have had it. I just exchanged it.
Sorry I can't really help you with the different between stock and a factory reset device since I didn't really take notice of it. Although, after the reset, I went to Settings - About Phone - System Tutorial and clicked Begin. Nothing happened. Yesterday, with my new device after the exchange, the Begin button took me to the Tutorial.

I had 3G connectivitiy problems before, and after doing the odin restore those problems are gone. It may have been poor network conditions for a couple days, but either way, my problem no longer exists.

[Q] Should i get a new replacement Captivate?

I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?

CoreyC said:
I was up at the AT&T store today to discuss some overcharges on my bill and during the conversation I mentioned my gps not working. The guy at the store acknowledged it was a problem but was under the impression that JH7 fixes it...which it doesn't. Long story short, I've been offered a replacement handset at the store level, brand new in the box, not a refurb.
So the question is, do I take him up on it? My gps is like most everyone elses and not all that useful and occasionally there's a phantom press of the search button. Those are the only problems I've had.
So, what's the likelihood that a new-in-box captivate will have the same GPS problem? Anything else I need to consider as I decide?
Click to expand...
Click to collapse
I'd keep the GPS issue rather than risking the random shut offs. Just my opinion though, especially since I am about to return my second captivate due to random shut downs.

Just wanted to followup on this. I did swap out my captivate for a new one at my local AT&T store. I even got the manager to put in writing that if I continued to have problems that I could switch to a different model.
The new captivate handset did the random poweroff trick three times the day after I brought it home. In an attempt to fix it I drained the battery and let it charge back up over night and haven't had a problem since.
GPS is also MUCH better than what it was on my original handset but still not perfect as it 'teleported' me from one road to another a few times using Navigation. I do however get a quick lock using only satellites and GPSStatus shows while driving that I was locked on to between 5 and 10 satellites with the norm being 8. With my original I'd lose a lock on all satellites once I started moving, so while not perfect, this is definitely better than my original.

Thanks for your input.
Man this GPS really frustrates me. I used to have your quality GPS and now it is broken. Thinking of flashing to stock and trying to.exchange it
Sent from my SAMSUNG-SGH-I897 using XDA App

I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?

fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
The only time you risk being billed for a new phone at full price is if you send it back with problems, and there was physical damage or you're rooted and messed with things or running a custom rom. Now it's not guarenteed that they will bill you but i'd imagine that the likelihood increases.
As far as returning phones past the 30 day window it usually isn't a problem if you speak calmly to a manager. Explain that you have tried all of the fixes that Samsung has offered, nothing has worked, and you believe you were sold a defective product with which you are unhappy.

fatttire said:
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
It was for me...but I think that was largely because both the rep I talked with and the manager were aware of the GPS problems. I tried doing the exchange while the rep I had been working with was at lunch and got fed the "exchanges can only be done within the first 30 days of purchase" line by another rep. I came back later in the day and talked to my original rep who brought over the manager and it was smooth sailing after that. If you can believe it, the manager even apologized for the problems I had with the phone.
Worst case, have the manager at your local store browse this forum or do a little googling and he'll quickly see how widespread this problem is. And be sure you have the stock JH7 loaded up; that was the one check that the rep did when we started talking about an exchange.

looks like I spoke too soon - 3 random shutdowns today. Now to decide if I want to try a 3rd Captivate or jump ship and go with the HTC Surround. And here I thought I was done with all my research for a year or two.

fatttire said:
I was under the impression that if you exchange a phone through ATT they will send it to the Samsung service center, and there they threaten that if they find nothing wrong with it they will charge you $600.
This has always intimidated me since I only paid $60 and I don't want like not being in control of something (like whether or not they will charge me).
Is it really this easy to exchange for a broken GPS?
Click to expand...
Click to collapse
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura

I'm glued to this thread like a good tv series ahemm. I've had the exact same issue(s), namely the random search pop-up. It drove me crazy for quite some time, I could even shake the phone without touching any buttons and the search dialog would present itself (sometimes other apps popped-up). I eventually read up on roms and now run perception b8. I ran cognition previously, but experienced 2 deal breakers issues (bluetooth and radio problems). As for the search dialog, it no longer occurs. While on cognition I did experience two random shutdowns, and I thought the battery ran down in a hurry, just a beep and short vibrate and it was deadso. If you stay with the cap, read up on perception stat.

tsachi said:
As mentioned before it is easy to swap for gps issues and the $600 is only if you did something bad. If you rooted the phone you can restore to stock using 1-click odin and master clear, it passed scrutiny on my case (disclaimer: can't guarantee it would for you).
Sent from mobile xda
Captivate running Axura
Click to expand...
Click to collapse
THanks, this helps. It's good to know a) whether they let you swap for gps issues and b) whether they check really hard or flash to stock odin lets you do it.
i appreciate your feedback.
i had a bad case with best buy where i returned a broken item and they claimed it was fine... it was broken... but they said it worked okay... had to pay a fee to get it back.. now i'm kinda paranoid about returning items for "subjective" issues (i.e. not a hard brick)

Quick update to the saga....on my 3rd captivate, worst one yet. Seems to poweroff if i set it down for more than 30 minutes. I've had it 3 days and i lost count of the poweroffs around 14 or 15.
Learned they will only exchange at the store 3 times, so i was advised to call customer care and/or samsung to have a fresh from the factory handset (see the poweroff press release thread) sent to me. Thought being that if the brand new one still had problems they could still put me into a Surround at the store.
Getting frustrated, starting to look for ways to migrate my text messages to WP7.
Other bit of info, guy at the store doesn't expect any new models until Spring at the earliest.
Sent from my SAMSUNG-SGH-I897 using XDA App

[Completed] Any thoughts what I can do about a night manager at a verizon store

I been having problems with my Note 3 not seeing the charger for the last 3 months, Give me a statement that it is slow charging and need to plug in the original charger that came with the phone which is what is plugged in to it. I took it in about 3 months later to get the phone replaced with a recirtifted Note 3 even mine is only less then 8 months old. I put up with it that long because of the a hassle dealing with the sales people and spending hours on hours having try to make a silk purse out of a pigs ear. So I bought another charger a month later of dealing with the slow charging, that was 39.99 wasted, did not solve the issue. them my usb 3.0 went out on it. I took it in for a number of reasons, over the last month it would not connect to any WiFi at all secured or open. always failed to find IP Address. even using a WPS and pass number. So after 30 minutes of waiting around to be helped. I was starting to get help, i explain about the charging issue that was looked at by the same sales person who looked at it the first time. Then I explained about the WIFI issue and that it would drop and would use 4 GIGS of data in a couple of hours and I never use my phone at work except to listen to books from my SD card over my Bluetooth head set. they even verified it on the computers of the unexplainable use of Data when my WiFi drops. Then some young around 20 year old acting manager started messing with my phone and came across Trusted Certificates for the internet to use to allow web sites to display pages. Let me make this clear I have never rooted my phone ever, not has my Knox ever been tripped. He started making accusation that I rooted my phone and voided my warranty on it and that if they were going to send out replacement it would be 370 for the replacement. Told him that its never been rooted. he pointed to the Certificates and some of them make reference to the word root. In front of the whole store he basically said I was a lair. Lucky he never said it in those exact words of someone would have a dental issue. Again I told him that its never been tampered with and its still how it was when I got it. He said these words don't lie. He never Checked the Knox on the phone and I was so embarrassed that I told him stick his head where the sun don't shine. I have never been treated like a thief before or told that I'm a Liar. He had me wound up beyond tight. After a about 4 hours of cooling off. I booted my phone up and the A- Hole did something to trip my Knox counter and now shows 0X1 on it and before he started messing with it it never had that... What the hell am I suppose to do now. If I could get the phone to charge and WiFi to work I would root it now since he screwed my over in more ways then one.

XDA Visitor said:
I been having problems with my Note 3 not seeing the charger for the last 3 months, Give me a statement that it is slow charging and need to plug in the original charger that came with the phone which is what is plugged in to it. I took it in about 3 months later to get the phone replaced with a recirtifted Note 3 even mine is only less then 8 months old. I put up with it that long because of the a hassle dealing with the sales people and spending hours on hours having try to make a silk purse out of a pigs ear. So I bought another charger a month later of dealing with the slow charging, that was 39.99 wasted, did not solve the issue. them my usb 3.0 went out on it. I took it in for a number of reasons, over the last month it would not connect to any WiFi at all secured or open. always failed to find IP Address. even using a WPS and pass number. So after 30 minutes of waiting around to be helped. I was starting to get help, i explain about the charging issue that was looked at by the same sales person who looked at it the first time. Then I explained about the WIFI issue and that it would drop and would use 4 GIGS of data in a couple of hours and I never use my phone at work except to listen to books from my SD card over my Bluetooth head set. they even verified it on the computers of the unexplainable use of Data when my WiFi drops. Then some young around 20 year old acting manager started messing with my phone and came across Trusted Certificates for the internet to use to allow web sites to display pages. Let me make this clear I have never rooted my phone ever, not has my Knox ever been tripped. He started making accusation that I rooted my phone and voided my warranty on it and that if they were going to send out replacement it would be 370 for the replacement. Told him that its never been rooted. he pointed to the Certificates and some of them make reference to the word root. In front of the whole store he basically said I was a lair. Lucky he never said it in those exact words of someone would have a dental issue. Again I told him that its never been tampered with and its still how it was when I got it. He said these words don't lie. He never Checked the Knox on the phone and I was so embarrassed that I told him stick his head where the sun don't shine. I have never been treated like a thief before or told that I'm a Liar. He had me wound up beyond tight. After a about 4 hours of cooling off. I booted my phone up and the A- Hole did something to trip my Knox counter and now shows 0X1 on it and before he started messing with it it never had that... What the hell am I suppose to do now. If I could get the phone to charge and WiFi to work I would root it now since he screwed my over in more ways then one.
Click to expand...
Click to collapse
Wow... this is a doozy. Let me make a few points:
Obviously he doesn't know what he was talking about with root certificates, this is a root certificate on the internet and doesn't have anything to do with phone rooting.
Do you think he has the knowledge to tamper with Knox if he doesn't know what root on a phone is? Was the phone out of your sight? Why do you think he did this?
If you hate this Verizon store, why do you keep going back to it? Go to another Verizon store.
If you have legitimate beef with the manager (that term is used loosely, they call many employees 'managers' so that they have more authority in the store to customers) - then talk to someone at Verizon corporate about it. The "store" you visited likely isn't a Verizon store, but a phone reseller that is a "Verizon authorized reseller".
Regarding your phone... take it up the chain of command, file a small-claims lawsuit if you think you can win it (I doubt you can)
Next time, don't buy Samsung / Verizon if you are unhappy with them
Sorry for your troubles...

Intermittent freeze and no sound when making calls: hardware or software issue?

For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.

davidisflash said:
For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.
Click to expand...
Click to collapse
try troubleshooting the phone based on the articles here https://support.google.com/pixelphone/topic/7078141?hl=en&ref_topic=7078170
if nothing is working here then call google so that we can see if RMA is possible for you. but i guess you should because pixel is just less than a year old.

reyscott said:
try troubleshooting the phone based on the articles here https://support.google.com/pixelphone/topic/7078141?hl=en&ref_topic=7078170
if nothing is working here then call google so that we can see if RMA is possible for you. but i guess you should because pixel is just less than a year old.
Click to expand...
Click to collapse
It has to be at a point now to contact the OEM. On countless occassions I've factory reset and gone to different ROMs from scratch with the issue returning. Thanks.

Hats off to Verizon! I had purchased their total protection plan awhile back where you warrant your phone for 11 bucks a month. If it's lost or stolen you pay a deductible. With this issue I was hesitant but went in anyways.
For one, I didn't have to pay anything because I brought it in on the premise that it's a manufacturer defect (microphone hardware issue). Now if they determine my phone is damaged, the warranty company charges you 299. Mine won't be.
I go in yesterday and they told me I'll be receiving the replacement at my house TODAY. I even got the FedEx shipping memo for it being delivered tonight. Then I can just sent my old one in the same box that's a prepaid label.
Super happy about this!

No Sound
davidisflash said:
For about 6 weeks now I've seen this issue on 7.1.1 and 7.1.2 across three different custom ROMS and a few of their builds (PureNexus, Resurrection Remix, PixelDust, all testing with latest and a few versions beforehand). I am now back on stock (the latest May update for Google Pixel). I ran the flash-all.bat on both phone slots too.
The issue: sometimes, when I try to make a call:
- The dialer says "dialing" for an insane amount of time and phone is getting slow
- When it connects the call, I can't hear the other person. They can't hear me.
- When I try hanging up, I see "hanging up." It hangs there for a good few minutes, screen goes black. Phone unresponsive. Sometimes I get a reboot with a ramdump message.
- Unless I restart the phone after this issue, in this phone "session", calls will never work again. Even when rebooting the phone, it's a 50/50 hit and miss.
- If I flash a new ROM or factory reset, the issue seems to be "better" for maybe a few uses.
At first I'd think maybe a memory leak with the Dialer app. Maybe once I auto-update from the store to the new carrier services, maybe that's it. BUT, I then saw this thread where the mic is susceptible to a hairline crack, and phones manufactured before January are known to have bad solder joints:
https://productforums.google.com/forum/#!topic/phone-by-google/qUYytUuTRww;context-place=topicsearchin/phone-by-google/category$3Acontacts-calls-and-voicemail%7Csort:relevance%7Cspell:false
Now, I have a case on my phone and I have dropped it a few times. Maybe the mic is dying, I just don't know. Through verizon I have one of those protection plans so getting a replacement wouldn't keep me out of a phone so long as they have a replacement in stock (going through Google's 1 year warranty would take weeks). The problem is that if I use my warranty, I'm paying 150 deductible for what could simply be a software issue.
Can anyone comment on this? I'm torn about taking it to verizon when it may not be hardware but it really is hard to say. For them to diagnose it I would imagine would again be sending out the phone and that could take time.
Click to expand...
Click to collapse
Thats a known problem with the Pixel. It has something to do with the soldering on the board that eventually breaks loose. Google is aware of this and should give you a replacement. Supposedly phones with a manufacturing date of 2017 will not have this issue and was addressed at the production.
What year was it manufactured?
CC

cc999 said:
Thats a known problem with the Pixel. It has something to do with the soldering on the board that eventually breaks loose. Google is aware of this and should give you a replacement. Supposedly phones with a manufacturing date of 2017 will not have this issue and was addressed at the production.
What year was it manufactured?
CC
Click to expand...
Click to collapse
It was made in 2016. I just got the replacement phone and no longer have the issue with the replacement.

New Pixel
davidisflash said:
It was made in 2016. I just got the replacement phone and no longer have the issue with the replacement.
Click to expand...
Click to collapse
What's the manufacture date of the new phone?
CC

cc999 said:
What's the manufacture date of the new phone?
CC
Click to expand...
Click to collapse
2017. What sucks is that it came with 7.1.1 so now I can't unlock the bootloader then root.

davidisflash said:
2017. What sucks is that it came with 7.1.1 so now I can't unlock the bootloader then root.
Click to expand...
Click to collapse
better than having a broken phone. I was under the impression that the newer replacements came from google and were unlockable, but I guess only a lucky few,

Samsung Repair Process, or Lack Thereof

So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?

chernabog88008 said:
So, after spending 3 weeks not driving my car due to replacing fuel pumps, sending units, and numerous sensors, and thinking the car I borrowed from my mom was having issues with Bluetooth, it turned out the Bluetooth in my S8 Plus was completely toast. Would not turn on. Tried factory reset, the whole nine yards. So Samsung set up a repair, sent me a 2 day shipping label, and I sent it in on December 8th. I got the phone back on the 21st, almost 2 weeks after it was sent in. Nothing was fixed. The Bluetooth still wouldn't turn on. Somehow, when I signed up for the Samsung Care, it got cancelled, so not like I can get it serviced locally or swapped out. Samsung's attitude was, gee, we can send you an overnight UPS label. Sure, and with the holidays, you'll get it earliest next Wednesday, and I'll be without a phone until likely January 9th, earliest, to get it back. Samsung said they'd swap out the logic board, but my argument was, how stupid can you be that all you tested was the module for known good, but didn't actually see if it performed with the actual device? How do you send a unit back after 2 weeks that's no better than when you received it? They weren't willing to do anything to even offer a solution beyond a one day shipping label. I work as a manager for a company that does tech support for Apple, and this is the kind of run around I expect from Apple, not Samsung. I remember last year, iPhone 7's showing up on door steps with a piss yellow screen because quality control didn't catch it. I know of several DOA express replacements on iPhone 10's with $1250 holds on credit cards. I was cool with not having the phone for 2 weeks, I couldn't find anyone with an extra to borrow, but to be told to go another 2 or 3 weeks, over the holidays, without a phone, and trust you'll fix it right the second time is a bit much. Has anyone else had issues with the Bluetooth just not turning on, or having a repair with Samsung just go completely stupid?
Click to expand...
Click to collapse
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.

nugzo said:
Sorry to hear that. I know you said you did a factory reset, but did you try installing new firmware via odin? If not, give it a shot. It's easy to do. I and many others have had issues that factory resets did not help, but re-installing firmware did.
Click to expand...
Click to collapse
I actually did try to flash the firmware, didn't fix it either. There was something seriously bad with the device. Samsung Pay quit working at like Walmart and Dollar General, worked when it wanted, and also the video for USB C to HDMI quit as well. Major failure with the logic board.