Hey xda forums, not sure exactly where else I could post this as this seems like a weird software bug.
The problem is the cameras; they are not working as they should. The main lens apparently does not exist, and the cameras are glitched to the point where only the telephoto lens appears on one side (with it having the ultrawide icon and apparent 0.6x magnification when in reality it is using the telephoto lens zoomed in as normal)
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By pressing the "flip cameras" button, the flipping mechanism does not work. However, the view is flipped 180° and suddenly the ultrawide lens appears! (Disguised as telephoto lens on the app and apparent 3x zoom when it actually is just the ultrawide lens working normally). I would need to manually adjust the flip camera tool to have the camera flip out to me. Also, when taking a picture the app just crashes, and no picture is taken.
The problem also exists in other applications. Snapchat only uses the wide angle lens. However, pressing the flip cameras button does trigger the flip mechanism; a problem here is that the cameras are 180° (upside down).
When using the flashlight feature from the notifications bar, the flashlight turns on and immediately the camera flips, blinding me with the flashlight facing me lol
Anybody have any suggestions on what to do?
Things i noticed before this happened was an error message "The cameras are being used by another application. Please try later". When this message started appearing, all 3 cameras were viewable in the camera app, but when flipping the camera, the app would crash if i tried to flip with the main lens. This lasted for about a week, then the camera app degraded to what I have just described
Things I have tried are:
- Use an alternative camera, such as GCam (won't open, immediately crashes)
- Safe mode
- Factory reset
- Install TWRP and Magisk, advanced wipe and download the ROM off asus website (The ROM which my phone came with as the cameras were working normally for about a month before this happened)
- Install another version of AsusCamera (internet or make backups of system/priv-apps/AsusCamera onto an SD Card and then install)
None of these seem to work. If anyone could help that would be greatly appreciated. Thank you.
This forum looks dead for Zenfone 7/7 Pro. Try here:
https://zentalk.asus.com/en/categories/zenfone-7-series
antykat said:
This forum looks dead for Zenfone 7 Pro. Try here:
https://zentalk.asus.com/en/categories/zenfone-7-series
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Thanks, i'll post it there too
I saw a similar article;
Cant use my cameras
Hello everyone ! i have problems with my camera, first of all when i tried to take pictures , it freeze at blackscreen and error message: other aplication is using camera. After factory reset, same thing. Tried flash my phone , then camera opens and there is only 0.6x camera, on slefie mode it...
zentalk.asus.com
And the only response was to contact for repair. Is there any chance by software that this can be fixed?
Related
When I fist open my camera application to take a picture, I notice that object is in focus. Within a second, you can here the camera focus and the shot is completely out of focus. Touching the screen to re-focus does nothing. The only thing in focus are object 1-2 inches from the camera lens. If you hold it up to take a picture of the room for example it always stays way out of focus.
I've tried different camera applications, a factory reset, and every mode and setting I could find. Last night I got Jelly Bean and it still sets the focal length at the minimum focus. Have any of you had this issue?
I am preparing to send it back to Amazon Wireless for a warranty replacement, but they won't send me a new phone until they receive this one. I really don't want to be without it while things are getting shipped around.
Thanks for your help and any idea.
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I have the same issue... I think its just crap low light performance, swapping it out will not help.
w0rdie said:
I have the same issue... I think its just crap low light performance, swapping it out will not help.
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It does the same thing outside too. I can open the camera app while pointing it at my car. After about 1 second the camera focuses to the shortest focal length and the image is out of focus. Touching the screen pops up the auto-focus box, and after a second it turns green, but the image never changes focus.
Tlbradshaw said:
It does the same thing outside too. I can open the camera app while pointing it at my car. After about 1 second the camera focuses to the shortest focal length and the image is out of focus. Touching the screen pops up the auto-focus box, and after a second it turns green, but the image never changes focus.
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Do you get the same issue with the screen-side camera as well? Might help narrow down software vs hardware issue.
Also, with regard to the low light theory, have you taken the phones suggestion, if that is the case, to switch to HDR mode and see if it likes that any better?
To follow up...
I returned my phone to Amazon. They replaced it within a few days. Now I've got a phone that will actually focus!
Now if they could fix the quality of low light pictures...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
So thanksgiving night while camping for stuff at bestbuy, I was taking photospheres, it was working then. after awhile I tried it at another destination, but it seems like it was broken, the photospheres seems so dark(low light) and only well lit in the middle. here are some pictures.
This is the place where I was trying to test the photosphere. It's not that dark isn't it? so it should be fine then.
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this is what happens when I try taking a photosphere, notice how it's dark? we were supposed to see the door from that point.
after taking the above picture, I cancelled it and tried to take it again, and now I can see the door on the liveview.
after that I tried taking the pictures of the sides, but it's too dark and cancelling back and taking it again doesn't fix it.
further sides taken, and still dark
I stopped the photosphere and this is the result
too dark right?
this is some of the photospheres i've taken with about the same low light situation shots
in the kitchen at night
taken while camping at bestbuy for blackfriday at night, not that bad and this was the last photosphere I did before it stopped working
this is after camping at bestbuy and at a nearby mall, it's now only well lit on the middle.
any ideas guys? sorry for the long post.
same thing on my n5. panorama and some other third party apps (google goggles, barcode scanner) don't work either -- and they have the same problem with things being way too dark.
stamos*bp said:
same thing on my n5. panorama and some other third party apps (google goggles, barcode scanner) don't work either -- and they have the same problem with things being way too dark.
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did you have this problem before? It just happened to me 2 days ago.
Panorama doesn't work at all for me and photosphere has similar issues you're having with exposure. I noticed it today. I've taken good pano/photoshere's before too.
same with me
I have exactly the same problem. I've been trying to find a solution for a while now and gave up. I've read some people have tried factory resets to no avail. My solution - exchange it for another nexus 5 (assuming its still new). I read that if you call Google, the solution was a replacement handset. I don't have any supporting links I'm afraid so take the advice as you will.
Rb_daman
Same issue on my N5, but not always, now is working properly.
I haven't tried hard reset
Seems like a bug camera, but or there are no enough detected cases or no one uses photosphere
workaround for nexus 5 photosphere
You need to go into movie recording mode. Let it focus and adjust light. Then go back to photosphere. Now it should adjust itself to the light conditions
So when I was taking some photos indoors a sort of wave pattern started occurring on the display of my U11. All photos taken while this weird distortion was being displayed became blurred almost to the point of not being recognizable. The only way to get this to go away was to restart the phone...anyone know what the heck that was? Some sort of issue with the OIS?
CXTKRS1 said:
So when I was taking some photos indoors a sort of wave pattern started occurring on the display of my U11. All photos taken while this weird distortion was being displayed became blurred almost to the point of not being recognizable. The only way to get this to go away was to restart the phone...anyone know what the heck that was? Some sort of issue with the OIS?
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Could you post a photo?
Which ROM/version?
Stock phone and I will check to see if I can find one of the photos in the cloud. I deleted those from the phone itself after the restart.
Found the photo, I was snaping a photo to send to a friend cause he was wondering what is an "Andy Gator" when I told him what beer I was drinking. I also noticed a similar problem the other night when I was trying to snap a photo in low light conditions. Everything started to almost vibrate on the screen blurring everything out.
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It looks like blur caused by camera shake due to long exposure. Is this problem present with good light conditions?
BUMP.
Same problem here, phone started a few days ago with displaying the same "wavy" pattern. First it was like 1 in 10 times when I open the camera app, now it's more like 9 out of 10 and almost impossible to use. No matter the conditions: dark, light, shiny, close-up, portret, landscape, ...
I just made a quick gif to illustrate:
And some photo's I just took where I had to restart the camera app or switch the aspect ratio (standard 16:9, switching to 4:3 or 1:1 and back, all aspect ratio's had the annoying thing) numerous times to get atleast a decent picture, so you can see the conditions:
This first shot took me nearly 5 minutes before the camera started without that pattern
This one took about 3 restarts and two aspect ratio switches:
Probably the OIS module is malfunctioning.
I noticed some strange phenomenon with my Mate 9 camera - it looks like pictures come out blurry if the phone is tilted upwards / downwards after focus has been locked.
Could someone try to reproduce the problem?
The instructions are as follows:
1. set the camera to pro mode and Manual focus.
2. hold the camera normally in portrait position
3. compose with some distant subject in the middle
4. press on the subject to focus on it
5. press the shutter button to take a picture.
6. tilt the camera upwards/downwards (while keeping the subject in the frame). Do not refocus.
7. press the shutter button to take a picture.
In my case, the picture that I get from step 5 is perfectly sharp, while the picture I get from step 7 is very blurry.
It's important not to refocus after step 6. If I refocus at that point, the picture from step 7 comes out fine.
I noticed this accidentally when I tried to take a vertical panorama and saw that the image gets less and less sharp the more I tilt the camera vertically. Example of such result:
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Some observations:
1. It doesn't matter if I'm holding the camera in portrait or in landscape mode; Tilting it upwards / downwards after focus was locked makes the output blurry.
2. The more I tilt it, the blurrier the output gets.
3. The problem appears only when the camera is tilted vertically. Tilting it horizontally is fine. So normal panoramas come out OK, but vertical panoramas do not.
4. The problem appears in both Color mode and Monochrome mode (when only 1 camera/lens module is in use). So at least I know that the problem is not related to the optical image stabilizer (that only the color camera has) or to alignment between the two cameras.
5. It is not a narrow depth-of-field issue: the subjects I checked are very far away from the camera, and basically everything should be in focus. Furthermore, the distance between the camera and the subject is held pretty much constant and still - in one picture they come out sharp, while in another, after tilting the camera upwards/downwards, they come out blurry.
Help to reproduce the problem and to understand it will be appreciated.
Tilt Shift
Wow, that photo looks almost like a tilt-shift photo! Not what you were wanting, but pretty cool looking.
https://iphonephotographyschool.com/tilt-shift/
p51d007 said:
Wow, that photo looks almost like a tilt-shift photo! Not what you were wanting, but pretty cool looking.
Indeed.
Do you happen to have this phone?
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assaft said:
p51d007 said:
Wow, that photo looks almost like a tilt-shift photo! Not what you were wanting, but pretty cool looking.
Indeed.
Do you happen to have this phone?
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Yes I do, but I haven't even thought about trying to mimic tilt shift
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p51d007 said:
assaft said:
Yes I do, but I haven't even thought about trying to mimic tilt shift
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Neither do I
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Hi, I am facing the same problem, do you have a solution? Is this a software bug or am I doing something wrong?
I this is a bug, I dont understand, why I only find your concern via google...
Even on EMUI9 I have still this blurry vertical panorama issue
I've had my Mi 10 Ultra, running the xiaomi.eu ROM, for nearly a year or so. I've found the telephoto camera quality to be very good with still subjects, but introduce any kind of motion to the scene, and it is far worse than the Motorola One Zoom I had before.
Here's an example, a slightly cropped photo from the 5x camera, tracking a moving car:
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What exactly is going on here? The panel gaps between the doors as well as at the base of the A-pillar have multiplied! Likewise, there's ghosting right by the door handles! My hypothesis is that the camera takes multiple exposures and then haphazardly merges them into one. This makes the camera absolutely useless at photographing anything moving. Hell, I get better quality using stills from a video with the 5x camera than by taking an actual photograph!
So; is there any way to turn this crap off? The photo above is taken in Pro mode with manual settings, and all AI things are turned off already...
Have you tried using the "Pro" mode to set custom shutter speeds yourself?
I find it usually works well, although sometimes I need to turn HDR off to stop the multi-exposure capture if the object is moving too fast.
The attached photo was taken in Pro mode, no HDR.
I don't believe this is an exposure time issue, as parts of the car are sharp, and anyway these flaws look a lot more akin to what you'd find in a poorly stitched panorama. You can also see the pattern on the road surface looks weird, as if it was clone-brushed or something.
Aonsaithya said:
I've had my Mi 10 Ultra, running the xiaomi.eu ROM, for nearly a year or so. I've found the telephoto camera quality to be very good with still subjects, but introduce any kind of motion to the scene, and it is far worse than the Motorola One Zoom I had before.
Here's an example, a slightly cropped photo from the 5x camera, tracking a moving car:
View attachment 5640361
What exactly is going on here? The panel gaps between the doors as well as at the base of the A-pillar have multiplied! Likewise, there's ghosting right by the door handles! My hypothesis is that the camera takes multiple exposures and then haphazardly merges them into one. This makes the camera absolutely useless at photographing anything moving. Hell, I get better quality using stills from a video with the 5x camera than by taking an actual photograph!
So; is there any way to turn this crap off? The photo above is taken in Pro mode with manual settings, and all AI things are turned off already...
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You should try gcam. It becomes a real photo camera... Xiaomi processing is very poor compared to Google's.
I have GCam installed, but rarely use it due to the lack of manual settings. Perhaps I'll give it a try with moving subjects, though. Thanks for the idea.
EDIT: tried it, GCam doesn't produce these exposure fusion artefacts at all.
Stock camera:
GCam: