Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
Click to expand...
Click to collapse
Mine works fine when I'm on a call, it's when I'm not on a call. What if you have it just sitting on a table and you turn off lights and make it completely dark in the room? Does the aod turn off or stay on?
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
Click to expand...
Click to collapse
Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
rustypie said:
Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
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Click to collapse
Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
dinotheo said:
Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
Click to expand...
Click to collapse
I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
rustypie said:
I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
Click to expand...
Click to collapse
OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
dinotheo said:
OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
Click to expand...
Click to collapse
No problem, thanks for your help. Can I ask one more thing? With the AOD on, with phone sitting face up with no obstructions anywhere and you make it pitch black in the room WITHOUT covering or touching the sensor. Does the AOD stay lit up or turn off?
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
dinotheo said:
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
Click to expand...
Click to collapse
I think that's all I need to know. Thanks so much for your time. I appreciate it.
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
Click to expand...
Click to collapse
Dude you shold try to clean your sensor which is placed between both selfie cameras... Wipe it some wet tissue i was also facing same problem for some days but now it's totally fine after i clean it with wet wipes... I hope this will helpfull for you too
rustypie said:
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
gubees said:
I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
Click to expand...
Click to collapse
Try this. Ensure there is no screen protector over the selfie camera. Either cut a relief or use a pre cut protector for v50s/g8x. It worked for me.
Try this; ensure there is no screen protector over the selfie camera. Either cut out/relief that area, use a precut V50S/G8X protector OR no protector at all. It worked for me.
Well this is most common issues with low level refurbs.
Please use this App - it will fix the issue.
Related
I hate to create a new thread for this, but creating as it didn't get the right attention in the bugs thread.
My Infuse backlight doesn't respond(on or off) to the proximity sensor when I am on a call. The backlight goes off after the preset time of 30 secs in the settings. But the light doesn't come on when I move my ear away from the phone. I have to press the power button to turn the backlight on to end the call. Proximity sensor it self works fine. Tested by covering the sensor with my finger, all the buttons are disabled even when the light is on.
Is there a way to fix this? I never had this issue with any of my Andriod phones before including the latest Inspire & Atrix.
Is this a bug with this firmware or just my Infuse issue?
Can someone please check this?
rapidstar said:
I hate to create a new thread for this, but creating as it didn't get the right attention in the bugs thread.
My Infuse backlight doesn't respond(on or off) to the proximity sensor when I am on a call. The backlight goes off after the preset time of 30 secs in the settings. But the light doesn't come on when I move my ear away from the phone. I have to press the power button to turn the backlight on to end the call. Proximity sensor it self works fine. Tested by covering the sensor with my finger, all the buttons are disabled even when the light is on.
Is there a way to fix this? I never had this issue with any of my Andriod phones before including the latest Inspire & Atrix.
Is this a bug with this firmware or just my Infuse issue?
Can someone please check this?
Click to expand...
Click to collapse
My backlight responds immediately after I pull the phone away from my face. The light turns on about the same time that I pull the phone back infront of me. The problem may be uncommon, or unique to your phone.
bragOS said:
My backlight responds immediately after I pull the phone away from my face. The light turns on about the same time that I pull the phone back infront of me. The problem may be uncommon, or unique to your phone.
Click to expand...
Click to collapse
+1. I, thankfully, haven't had any problems with the proximity sensor on my Infuse either.
Chika Da China Da Chinese Chicken?
rapidstar said:
I hate to create a new thread for this, but creating as it didn't get the right attention in the bugs thread.
My Infuse backlight doesn't respond(on or off) to the proximity sensor when I am on a call. The backlight goes off after the preset time of 30 secs in the settings. But the light doesn't come on when I move my ear away from the phone. I have to press the power button to turn the backlight on to end the call. Proximity sensor it self works fine. Tested by covering the sensor with my finger, all the buttons are disabled even when the light is on.
Is there a way to fix this? I never had this issue with any of my Andriod phones before including the latest Inspire & Atrix.
Is this a bug with this firmware or just my Infuse issue?
Can someone please check this?
Click to expand...
Click to collapse
If you answer an incoming call from a previously screen locked state the backlight does not come back on. It goes back into a screen off locked state.
If you initiate the call from an unlocked screen state, when the call ends the backlight fires up.
Thanks everyone for your response. My phone was defective, got it exchanged at the at&t store this morning & the new one is working fine!
Thank god for the carrier support!
I think I may have this same issue.
As a side note, if my phone is on speaker, and I am talking, then the other person ends the call, shouldn't my phone give some indication? Either a vibrate, a light or something?
knight4led said:
I think I may have this same issue.
As a side note, if my phone is on speaker, and I am talking, then the other person ends the call, shouldn't my phone give some indication? Either a vibrate, a light or something?
Click to expand...
Click to collapse
Yes, the backlight should come on. You might want to exchange it.
My works perfect..
Sent from my Infuse 4G using XDA Premium
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
usmelllikecheez said:
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
Click to expand...
Click to collapse
its automatic with light sensor
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
Mine are hit or miss. Most of the time I find myself covering the sensor like you said. Didn't see an option to adjust sensitivity or anything. Pretty lame.
I noticed this too. They should make settings option to be selected by user...miss the perfection of the NEXUS one
usmelllikecheez said:
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
Click to expand...
Click to collapse
I think it is faulty, my key light is on whenever the surrounding light condition is poor. Don't think there is a setting for this but I might miss something here.
Bottom line, if you fully checked the setting cannot find anything, just exchange it.
Mine also seem to be inconsistent. Sometimes they come on immediately (like they should), sometimes I have to open an app, and sometimes they won't come on at all.
One wacky theory that I have is that the sensor is getting tricked by the reflection of the screen from my glasses. It may be in my head, but I feel like the issue comes up less when I am wearing contacts.
Maybe a solution
Have you tried this one? I did on my cm9-ed U8160, maybe it works on your devices too.
Mine are perfect, never have to cover the proximity sensor. Probably just a thing with different batches of devices. Got mine early summer around June.
Sent from my HTC VLE_U using xda app-developers app
When I make a call. The screen goes off instantly and I can't turn the screen back on right away. i have to press power button several times to turn the screen on. When I'm nit in call, I have ni problem. May be something is wrong with my proximity sensor? Or it is a software probelm? Anyone else having the same problem?
paypalwithebay said:
When I make a call. The screen goes off instantly and I can't turn the screen back on right away. i have to press power button several times to turn the screen on. When I'm nit in call, I have ni problem. May be something is wrong with my proximity sensor? Or it is a software probelm? Anyone else having the same problem?
Click to expand...
Click to collapse
Is your hand anywhere near the top of the phone? there is a proximity sensor that shuts the screen off if it thinks a face is near it (or a hand confused with a face)
@work said:
Is your hand anywhere near the top of the phone? there is a proximity sensor that shuts the screen off if it thinks a face is near it (or a hand confused with a face)
Click to expand...
Click to collapse
Not really.
The sensor is covered by the screen protector. Could that be the reason?
As I unbox n started using my brand new Samsung S8+, i am having this popup re the proximity sensor being blocked or something. Is this a firmware issue or hardware issue? Thanks if anyone is willing to entail their story re this matter, any fix would be of good help. Sorry if this question is being raised in this thread.
The proximity sensor is left to the earpiece, and right to the IR LED (the red IR sensor used with Iris scanner).
Is that area covered with anything? Screen protector, dust, whatever?
Skander1998 said:
The proximity sensor is left to the earpiece, and right to the IR LED (the red IR sensor used with Iris scanner).
Is that area covered with anything? Screen protector, dust, whatever?
Click to expand...
Click to collapse
I find this popup whenever I take the phone out of my pocket. So because of that the proximity sensor is blocked? Its covered by my pocket. But what is the solution. Its draining battery.
ifran13 said:
I find this popup whenever I take the phone out of my pocket. So because of that the proximity sensor is blocked? Its covered by my pocket. But what is the solution. Its draining battery.
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Click to collapse
That's odd, can not replicate.
Not an issue with software or hardware and its not draining your battery, LOL. It's a feature mate. You likely have "Keep screen turned off" enabled in your display settings. It uses your proximity sensor to turn off the screen for you if it senses that the phone is in a pocket or bag. I think it will throw up a dialog box if it gets triggered, that's probably what you're seeing.
xeathpk said:
Not an issue with software or hardware and its not draining your battery, LOL. It's a feature mate. You likely have "Keep screen turned off" enabled in your display settings. It uses your proximity sensor to turn off the screen for you if it senses that the phone is in a pocket or bag. I think it will throw up a dialog box if it gets triggered, that's probably what you're seeing.
Click to expand...
Click to collapse
Thanks mate. That makes lot of sense to me now! Lol. Why ddnt I think of that, must have slipped off my mind haha
I also have an S8 and while i am talking on the phone the screen lights up and vibrates,no reason,no message nothing.It's annoiyng i can't talk on the phone calmly because of this.Anyone with the same issue?Thanks
Many thanks it s very useful for me
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor.
Click to expand...
Click to collapse
No, mine isn't doing that. You might have a dud.
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
Click to expand...
Click to collapse
I've had that happen on my Pixel 2 XL. Only once or twice and restart fixed it every time.
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
fury683 said:
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
Click to expand...
Click to collapse
I had a case with a built-in screen protector on it and I thought that might be what was causing it but after taking it off it still did it. Weird thing though once I put it on the wireless charger it stop doing it. Hasn’t done it all day even with case on. Weird. Still thinking about taking it back to Best Buy and swapping it out.
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
tonic1080 said:
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
Click to expand...
Click to collapse
Had this very issue with my pixel XL and blowing on the top speaker grille of dust with compressed air solved it.
But if this is out of the box that sucks. It should not be like that. My pixel was approaching two years when that happened.