I have a problem with the fingerprint scanner, when i register my fingerprints it takes alot of time to complete the register process. I get a lot of partial fingerprint detected errors or it is isn't recognized at all. I can complete the sequence, but it take a lot of tries. Whenever I try to unlock the phone, most of the time it wil unlock, but sometimes it won't detect my fingerprint. Sometimes I will get the error, that my fingerprint isn't recognized even when I am not touching the fingerprint scanner. Does anyone else has this same problem?
OfUnknownOrigin said:
I have a problem with the fingerprint scanner, when i register my fingerprints it takes alot of time to complete the register process. I get a lot of partial fingerprint detected errors or it is isn't recognized at all. I can complete the sequence, but it take a lot of tries. Whenever I try to unlock the phone, most of the time it wil unlock, but sometimes it won't detect my fingerprint. Sometimes I will get the error, that my fingerprint isn't recognized even when I am not touching the fingerprint scanner. Does anyone else has this same problem?
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It really looks like a hardware problem with your fingerprint scanner... You should use your warranty to fix it or change it for a new one.
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Can anyone confirm whether this happens to them. I have fingerprint lock with either a pin or pattern as backup.
If on the lockscreen I swipe the screen rather than use the fingerprint lock the pin/pattern screen comes up with the blurb "Use Fingerprint or draw unlock pattern" However when i then put my finger on the scanner it doesn't register, its as if i haven't put my finger on the button. The only way I can access is via inputting pattern/pin. Once i have done this i can repeat by locking the screen and swiping and the reader registers.
However if i leave the phone for 10-15 minutes it then goes back to not registering the fingerprint on the pin/pattern screen again?
Anyone else getting this?
Getting the exact same issue on the Galaxy S7Edge with Australian firmware, and it completely ruins the usefulness of the fingerprint unlock method.
It's definitely a bug in the software - a few people have already experienced the exact same issue we have encountered over at:
http://forum.xda-developers.com/verizon-s7-edge/help/fingerprint-reader-half-lockscreen-t3341574
Hopefully Samsung are at least aware of the issue and can patch it..
I had something called lock screen launcher or something like that I did uninstall it and it was normal again
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Hi, my fingerprint not working after unlocking bootloader, when i restart the phone he work, but after sometime appear "fingerprint hardware not available", and not work more.
I really need a help.
My phone is E6683.
I was in the car and my phone slipped out of my pocket and landed on the carpet.
Fingerprint reader stopped working.
Face unlock was still working.
Factory reset the device
Fingerprint reader still not working.
Face unlock still working.
Can anyone offer a suggestion or know what I can do.
bump
Send it back without mentionning the fall? Just say that the fingerprint readed stopped working.
Hello, someone with similar problems with the flip on fingerprint?
This is the second one I get but its the same thing, sometimes won't recognize my finger and when I try again quickly get ghost touch on fingerprint when lift my finger away the fingerprint, I need to wait a couple of seconds and try again if get luck recognize my finger if not the same results before.
If the first try won't recognize my finger need to wait and try again, it's not all the time but when does it's frustrating and make more sense put the pin.
I don't like face unlock so need to face the issue.
If someone have a fix for that I appreciate, I try register my finger two times hoping to issue dissapear or at least lower errors rate but doesn't fix nothing.
I'm sorry you're having issues, but my fingerprint scanner works flawlessly. No problems at all.
So I broke my screen and replaced it. The fingerprint scanner allows me to scan in new prints but when I try to unlock the screen or login to an app it says "can not process fingerprint, please try again." The scanner icon illuminates for a fraction of a second, disappears and then gives that message. I've read that the screen and motherboard need to be synced, and that it's some security measure from Motorola. Anyone have any idea on how to resolve this?