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AT&T Replace my Fuze because...

I was using my Fuze the other day, and was scrolling down a website with the stylus, when all of a sudden the god damn stylus scratched my screen. As you can imagine i was mortified and shocked. A big gash only a week into owning my beautiful new fuze. So i take it in and tell them what happened and they gladly replaced the phone. Nice people! Guess the 30 day period does cover scratches, if by stylus!

thats odd, glad they swapped it for you. was your stylus's point sharper then usual?

So....
It's a good thing to treat your new styli to a bit of emery cloth before you start playing.

Erm... The first thing I did when I got my fuze was throw on that screen protector. Would be foolish if ya didn't do that the second go round.

supapimp2k3 said:
Erm... The first thing I did when I got my fuze was throw on that screen protector. Would be foolish if ya didn't do that the second go round.
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When you say "that" screen protector. Are you saying they provided one with the FUZE in the box? Or did you buy one separately?

Yes one does come inside the box.

I was applying my invisible shield today and a little bit of the solution got into the earpiece duct, about 10 minutes later my touch screen was no longer functional. I've already returned my phone and getting a new one Saturday. Be careful with your phones guys, a little liquid and its all over.

I love the included screen protector. I've used alot of protectors over the past decade and the stock one holds up better than most (especially for free). I still don't have so much as a blemish on it even with alot of active use and it traveling in my pocket (but no keys). And it's such a good fit that when people check out my phone they tell me that, "You really should get a screen protector before you get any scratches on the glass."
Joke's on them.

I never even looked in the bag with the quick start guide, sure enough a screen protector and another screen protector that comes on the phone with all the warnings on it.

Included protector
Does anyone know the manufacturer of the included protector?
I didn't get mine aligned properly, some dust started peeling it from the corner so I had to ditch it and got an invisible shield, but I liked the included one because until you get use to it, the invible shield takes some getting use to.

Just peel your included screen protector off, wash it with some soapy water, and reapply it to your screen again (while still damp, but not drippy wet). Smooth it out and gently move all the bubbles of water out to the edges of the screen, and voila.
It doesn't specifically use a tacky glue so you can reapply it again and again. I do the same trick on my DS for perfectly clear and aligned protection.
Same trick people that tinted my car windows used for getting the plastic onto glass.

killer2001 said:
I was applying my invisible shield today and a little bit of the solution got into the earpiece duct, about 10 minutes later my touch screen was no longer functional. I've already returned my phone and getting a new one Saturday. Be careful with your phones guys, a little liquid and its all over.
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Did you wait 12-24hr before putting the battery back in and powering it up after installing the invisibleshield? Because you are supposed to, to prevent exactly what happened.

Dang It, I need to double check my trash. I had no idea they provided a screen protector. It was in a bag with the quick start guide?

TriAxisFL said:
Dang It, I need to double check my trash. I had no idea they provided a screen protector. It was in a bag with the quick start guide?
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Yep
[filler goes here]

My Whitestone experiencie

So, I just installed the Whitestone Dome on my S10+.
1) Installation is complicated for someone who has never done this kind of screen protector before.
2) Fingerprint for me is working exactly as before. If I put the finger in the right place for enough time then I get like 100% success rate. Don't even need to press harder than before.
3) I got bubbles... My desk wasn't perfectly flat, so like 30% of the adhesive started spilling out and I think this caused the bubbles, but you can avoid it by doing it in a perfectly flat surface.
I hate having bubbles cos it's a expensive screen protector, but they are not as bad... so maybe in the future I'll try to reapply it.
Hope this helped.

I would look on Ali Express for replacement uv screens. You already have what probably cost the most from White Stone, which is the application contraption.

Well, for me, it was hard to apply it the first time. I'm glad I went with the box with 2 screens protectors.
About 2 or 3 weeks after applying it, I started noticing some cracks on it even if the I didn't drop the phone nor had it in same pocket as change and keys but still it was good. a couple of days ago I accidentally dropped the phone from about 1m high and it did absorb the chock very well. I'll definitely would get a replacement from them soon.
As for the fingerprint it does work fine and I have about 9:10 success rate.

After one month of use I have a different view on this.
1) Fingerprint stops working after a few days and you need to redo the prints every 3/4 days. Even if you do that, it won't work great.
2) I can see more bubbles than before, specially on the edges.
3) One corner has a small crack, so can't reapply it... I think I only droped it once and I have a strong case, so the glass didn't even touched the floor.
I would recommend not to expend this amount of money on this. It would be ok if it costed 20 usd. But 50? 40? It's just too expensive for this product.

In my case it was perfect installation, following instructions. I'd say fingerprint is harder todete t now

Iv been using an Amazon brand Whitestone for years by a company called "color" they are the same quality and never had any issues with them.. cost me £10 GBP

Pixelguy said:
Iv been using an Amazon brand Whitestone for years by a company called "color" they are the same quality and never had any issues with them.. cost me £10 GBP
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link please.

i installed the white dome.. i have used them on many many phones.. have to say finger printer scanner doesnt work worth a **** now with it on there.

Pixelguy said:
Iv been using an Amazon brand Whitestone for years by a company called "color" they are the same quality and never had any issues with them.. cost me £10 GBP
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Would great to have a link to buy these many thanks

the whitestone will kill the finger print scanner to useless mode..

wadialdoor said:
link please.
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jockrocky said:
Would great to have a link to buy these many thanks
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https://www.amazon.co.uk/dp/B07TJPHFF8/ref=cm_sw_r_em_apa_i_gnNLDbAXPX0ZR
There you go!
Please note the only downfall with any glass protector is the fingerprint scanner works but is a lot less sensitive!

Pixelguy said:
https://www.amazon.co.uk/dp/B07TJPHFF8/ref=cm_sw_r_em_apa_i_gnNLDbAXPX0ZR
There you go!
Please note the only downfall with any glass protector is the fingerprint scanner works but is a lot less sensitive!
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Thanks for the link am still old school use pin security on my phone ..put a couple in the cart thanks again

They have an old video and an updated one. The update one will tell you to cure the bottom and top for 15 seconds each, and then take the phone out and apply pressure for a minute to the finger print reader. Not too hard not to soft. I did it more on the hard side just to make sure. Then cure all around for 4 mins total top and bottom. The finger print reader will work as if it was naked. Trust me I tried this glass for the 5th time. And this little info did the trick. You know it you did it right if you attempt to use it without redoing your fingerprint. It would be a hit and miss until you rescan it. I would also leave your old one in there incase you have to remove it. So you dont have to redo the fps again.

I can confirm BuBbLeFIZzY's experience.
Im from German and i chose also a cheep solution.
https://www.amazon.de/dp/B07TMYSJKF/ref=cm_sw_r_wa_apa_i_egP-DbKJECCP2
First I applied it as I was used to with my s8 and it resulted in a very unreliable fingerprint scanner. Then second time I followed the instuction of dome Glas and as BuBbLeFIZzY's mentioned... it worked out perfectly. It's like 95% fingerprint accuracy so basicly as it was before.
I can recommend this. Just do the pressing after first stage trick and it will be perfect.
Save your money. Dome Glas is in my opinion not worth it (I had one) and the Installation without the frame was equaly difficult or easy. (I think it is even easier to apply the protector without the plastic around it because you can soak up spare adhesive at the edges.)

I think it's great. Just make sure you register your warranty and you can get a new one for $10 bucks. And make sure you keep the light because they only send you the screen and 2 glue and the frame. For some reason I been dropping my phone alot lately and keep cracking it. So i claimed at least twice within a month and they dont care. I think they know it cracks real easy. Also save your finger print with and without the screen protector so if it does crack you dont need to redo it all over again. Even though I had set the fp with the glass on when I took it off it still worked. And still did when I had to put a new one on. Just dont forget to press real firm for a minute like I said before.

BuBbLeFIZzY said:
I think it's great. Just make sure you register your warranty and you can get a new one for $10 bucks.
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Until they think "Yeah, that's enough" and just deny you your warranty request. They did that after 3 times to me and haven't been able to resolve it.

Ripthulhu said:
Until they think "Yeah, that's enough" and just deny you your warranty request. They did that after 3 times to me and haven't been able to resolve it.
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Well that sucks. This my 4th time and just got approved yesterday for the new one. Maybe dont do it 3 times within a month? Lol.

FWIW, I got this one from BB and had them install it. That was the key. They messed up with three of them, no cost to me. Then one was on pretty good, and over about four months it started showing wear and tear. Took it back in and they replaced it again. No charge. This one is solid, no bubbles, no drama. I can't speak to the whole "hybrid" thing, seems like a normal screen protector to me, but the scratches and dings my first one had would have messed up my screen for sure.
In this case, it was $40 well spent for a $1000 phone. And I thought sure they would have given me drama about the length of time I had it on, but not one problem. Watching them open up four $40 protectors off the floor was a trip the first time,. I couldn't imagine trying to do it myself. Like I said, FWIW
https://www.bestbuy.com/site/zagg-i...sung-galaxy-s10-clear/6356750.p?skuId=6356750

Yesterday I decided to buy the Whitestone, more out of curiosity. I applied it myself.
The installation was the most difficult I've done on any phone, too many parts, too many things to consider, too many perfectly timed actions needed. I wasn't able to avoid the mistake, so I got two small bubbles at the center of the screen. The look bad when the screen is off.
I did my best and followed the instructions as closely as possible, especially concerning the fingerprint scanner, which is a must for me. So, I can safely say that I'm on my second day and the fingerprint scanner works more than 90% well. I could go as far as to say that it works even better than before, maybe because the glass gives me a better feeling. Only time will tell, I'll keep you posted. One thing's is for sure, its price is off the charts and does not allow too many experiments, €40 is a lot of money for something that disposable and easy to get destroyed.

What is the best screen protector for s10 fingerprint work

A 1 week later i bought a tempered glass fingerprint work from ebay and is not good.it has already slipped off the edges and the imprint goes very rarely and hard.do you use some protective foil or glass that goes the imprint and can you recommend it to me?

Hi,
For me no protection is far better than all other solution (also dom glass)
The general expérience is far better (touch feeling, colour, reflectance,...)
But you need to be more careful with your phone (avoid keys or sands contact and clean it every day with soft Cloth ). For me after 1 month like this I have no scratch or other things.

deraiz12 said:
Hi,
For me no protection is far better than all other solution (also dom glass)
The general expérience is far better (touch feeling, colour, reflectance,...)
But you need to be more careful with your phone (avoid keys or sands contact and clean it every day with soft Cloth ). For me after 1 month like this I have no scratch or other things.
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Yes. I believe you. but I am not very careful I drop them a lot on foot. i think cornimg gorilla glass 6 is very ok and does not break so fast or scratch but yet ..
the biggest problem is that i don't find what global firmware to put because it is taken from amercia the snapdragon version and i don't have the language of my region because it is taken from verizon. could you help me?

Sorry but no.

Buy armfim screen protector
Better than white dome and finger print actually working.

Hi,
The better I've tested since now is LK screen protector.
No change in colour and touch feeling and also seem to be more protective than OEM one (auto repair scratch).
I try this for 2 days now with an OEM leather case and so far so good the feeling is pretty good in hand (better than hell classical TPU case....) and descent protection .

Bogdan Ionescu said:
Yes. I believe you. but I am not very careful I drop them a lot on foot. i think cornimg gorilla glass 6 is very ok and does not break so fast or scratch but yet ..
the biggest problem is that i don't find what global firmware to put because it is taken from amercia the snapdragon version and i don't have the language of my region because it is taken from verizon. could you help me?
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My device is originally Verizon unlocked. Flashed the latest firmware using odin. There's a thread here in this forum that explains everything.

Salbawardi2 said:
My device is originally Verizon unlocked. Flashed the latest firmware using odin. There's a thread here in this forum that explains everything.
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I m looking and i don t found...

I am using Invisible Shield Ultra Clear and it works great.

I replaced my broken Whitestone with the Mocolo UV nanoptics. It costs about the 1/4 of the Whitestone and it works and feels exactly the same. That means that the fingerprint reader works at about its 85-90% of its original cabability.

Any new cheap glass protectors on the market? I'm looking for something full adhesive edge to edge. FPS compatibility is not too critical but if it works without applying UV glue that would be great.

I ended up avoiding fingerprint unlock because it never works on the first try with my screen protector. That's the only thing I don't like about this device

Been using the apiker film for a week or so, 4 for $10 or whatever. Had an alignement jig, i wasn't super careful about cleaning, should've installed in the bathroom. Works really well, no problem with finger print. There's two spots on each side where it has popped up a little from taking my case on and off a feew times.
Just ordered the johncase tempered from Amazon, has the little uv light, pack of two for $15. See what happens.

My fps works correctly at least 9 times out of 10. I just registered my most frequently used finger, the right thumb, two times. One when it was completely dry and one more time when it was wet. Now I rarely loose a scanning.

Question Screen De-Lamination: That was Fast!

My Flip 3 is about nine months old. Enclosed are two pictures, one from midnight on July 4, the second from 11:30 the next morning (noon-ish, July 4). The device was left open overnight because I was backing up my files to a USB stick in preparation for Samsung's fix of the screen. You can see the de-lamination of the factory-installed screen protector spread overnight from one-half the screen, across then entire fold-area, to encompass the entire screen, in less than 12 hours. There was no damage to the screen before the de-lamination started two days ago (July 2). The first indication was a tiny spontaneous de-lamination at the far right edge where the screen folds.
The phone is lovingly cared for, never dropped, no tears, no scratches on the protective film, no water exposure, battery-saver (85%) on, slow-chaage always on, etc... The phone is otherwise in "like new" condition. Samsung support recommends a local "UBreakIFix" store for the repair. I'll let you guys know how the repair goes.
So the "cost" for using this phone, so far, is $100 a month. $900 divided by 9 months, before it's now so fragile it can't be safely used. Wow.

That sucks.
Another dropped ball from Samsung.
This was predictable. Samsung exceeded the limits of the plastics and adhesive system. It is a high risk technical venture and they likely will never have the durability most would like.

As long as the screen underneath isn't cracked/loose, it should be fixable by removing the plastic screen protector and applying your own

buru898 said:
As long as the screen underneath isn't cracked/loose, it should be fixable by removing the plastic screen protector and applying your own
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Yeah, the phone is in perfect condition, except for the protected coming off. If it were out of warranty I'd probablly try to fix it myself.
Interestingly, the local Samsung-authorized repair sites near me are taking one look at the phone and saying (even before they look at it), "No, we don't fix those. Check one of the other repair sites.... ." They say they'd need to replace the entire screen, rather than peel/apply a new protector. I'm not sure I'm comfortable with such an involved process being done by "just anybody." This phone is just so intricate it's hard to imagine a local repair store having the experience needed to "cut open the glued bits, avoid cutting the cables, replacing the screen, and gluing everything back together so it's secure and waterproof."
If Samsung has to fix it themselves then if the phone fails again they have no one but themselves to blame.
Does anyone here have experience with Samsung replacing their phone screen?

I took off the original screen protector about 4 weeks ago. It had no damage, but curiosity beat me and I wanted to try the real, naked screen
It felt sooooooo goooood! Smooth, no fingerprints, brighter, touch nav was better, no rainbow effect ect.
Went naked for over 3 weeks and no scratches or anything. But, a couple of days ago I applied myself the whitestone film. Easy to apply and It's better then samsungs.
So, had a nice adventure

I've read in many places that Samsung will honor the warranty even after removing the plastic screen. Double check on that, but I highly recommend replacing it
Had mine for barely a month before I couldn't deal with all the fingerprints and ugly feeling of the screen
YouTube videos are your friend for gauging the difficulty and seeing the process. Helped give me the courage to do it

wpscully said:
Interestingly, the local Samsung-authorized repair sites near me are taking one look at the phone and saying (even before they look at it), "No, we don't fix those. Check one of the other repair sites.... ." They say they'd need to replace the entire screen, rather than peel/apply a new protector. I'm not sure I'm comfortable with such an involved process being done by "just anybody." This phone is just so intricate it's hard to imagine a local repair store having the experience needed to "cut open the glued bits, avoid cutting the cables, replacing the screen, and gluing everything back together so it's secure and waterproof."
If Samsung has to fix it themselves then if the phone fails again they have no one but themselves to blame.
Does anyone here have experience with Samsung replacing their phone screen?
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That should tell you something.
Getting it right on the first or even second shot may prove challenging. Wet apply hydrocell's are relatively easy, one sided adhesive ones like the stock ones are a true pain.

Anyone who has removed the stock protector can tell you the flaw that causes it. They are using a rigid protector with a weak adhesive.
The folding aspect has allowed Samsung to make the process sound much more complex, but it's installing a protector like any other phone. The only difference is taking more care to smooth it into the crease. Let it sit open for a day and try to take it light for the next few. Almost any third-party protector that is decent as a screen protector will work.
The stock protector is poorly designed, but it's not some magical specialty item. It is a slightly nicer version of the film Samsung wraps all their phones with so they look new out of the box.

Screen is fine, right?
Just like peeling off a bandaid IMO. ;-)

I have decided to send the phone back to Samsung for the replacement of the screen protector. They did not require a phone factory reset for this work. I'll report the quality of the repair work when the phone is returned. I'm hoping it will look "factory fresh". But I've also ordered an aftermarket protector in case I need to fix the fix.

wpscully said:
They did not require a phone factory reset for this work.
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They may not have required you to do one, but I hope you did a backup. It doesn't always mean they won't end up doing one, planned or not.

Does anyone have a source to buy a new screen protector that isn't too rigid or thick? There are tons of options online but I'm not finding an OEM option to buy. But it sounds like some of you may have found a better option anyway. Any links would be appreciated!

drosenau said:
Does anyone have a source to buy a new screen protector that isn't too rigid or thick? There are tons of options online but I'm not finding an OEM option to buy. But it sounds like some of you may have found a better option anyway. Any links would be appreciated!
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I've used Skinomi since my Pixel 2 XL days. The wet application process makes sense and the self repair screen makes it always look new. It's what I'm currently using on the Zflip

When I had mine before I got rid of it, I replaced the screen protector with a liquid one. Worked very well up until the actual screen started cracking on the crease. Keep in mind no drops and everyday use. For the 3rd generation it's definitely sad to see

Dr.Lost said:
When I had mine before I got rid of it, I replaced the screen protector with a liquid one. Worked very well up until the actual screen started cracking on the crease. Keep in mind no drops and everyday use. For the 3rd generation it's definitely sad to see
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The radius of curve is too extreme.

twistedumbrella said:
... but it's installing a protector like any other phone. The only difference is taking more care to smooth it into the crease. Let it sit open for a day and try to take it light for the next few...
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Thank you so much for this helpful hint. I previously purchased a Whitestone Dome screen protector with install jig. It went on perfectly, but when I folded the phone 30 minutes later it delaminated in the crease. I threw that $20 piece in the trash. Nowhere in the instructions or installation video did it say to wait a full day. Based on your input I installed the same kit again, waited a day before carefully folding the phone and, bam, works like a champ!

phil1737 said:
Thank you so much for this helpful hint. I previously purchased a Whitestone Dome screen protector with install jig. It went on perfectly, but when I folded the phone 30 minutes later it delaminated in the crease. I threw that $20 piece in the trash. Nowhere in the instructions or installation video did it say to wait a full day. Based on your input I installed the same kit again, waited a day before carefully folding the phone and, bam, works like a champ!
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UV cured adhesive once fully cured is at its full strength. No additional time is needed.
Redirect Notice
Failure: incomplete cleaning; contaminated bonding surfaces, incorrect application (a thinner layer is better), or incomplete curing.

I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.

phil1737 said:
I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.
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Yeah I have never had an easy time with either of those types of adhesive systems*. Hydrocell wet apply works best on non-folding screens for me but may not be ideal for a foldable.
*Whitestone sent the wrong screen in the right box so I never did install it. They were a complete offshore nightmare to deal with. The "new" one I received had been incorrectly reboxed. They caused me quit a bit of trouble... and never even apologized for the inconvenience. So free advertising for them.

phil1737 said:
I used this one:
https://www.amazon.com/gp/product/B09LV43G8M/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Not the Seesaw UV curing machine whatever thingy. But my second attempt worked fine. Thanks for your feedback.
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Glad to hear it worked out in the end. There is somewhat of a curing period with any adhesive, but rigid protectors will still separate over time. Given how flimsy those are, it will be a lot longer than the stock one anyway.
If you use a UV one, longer is not always better. The catch to UV activated adhesive is the same as UV resin. It is on a parabola where it will hit peak adhesion and then actually begin to break down. It's best to follow the exact times provided and then let it get some sunlight to finish off curing.
P.S. Whatever you do, do NOT use a liquid adhesive protector on this phone. It's not an S series or Note where the panel is flush with the case. It's an aluminum body wrapped OVER the screen. While they do claim it's water resistant, getting adhesive under that edge can eventually lead to pressure on the edges that will damage the screen and cause it to fracture.

Question How is your Ultra holding up? Scratches etc

My ultra is now 3 months old. I have the burgundy version. Even though I’ve been particular about cleaning it there is a tiny paint chip on the camera
https://imgur.com/Yb9IkHY
small permanent case markings that look like dust particles.
https://imgur.com/hSyYaMo
tried using one of lens wipes to clean it but it didn’t come off.
I’m curious how phones are holding up for you guys.

Still pretty much same condition as when I took it out of the box, already had the case & screen protector waiting so I didn't waste any time when it was delivered.

AlphaTekk Epoch said:
Still pretty much same condition as when I took it out of the box, already had the case & screen protector waiting so I didn't waste any time when it was delivered.
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I actually didnt notice these small dots. Looked pristine to me but when I was cleaning and saw them in direct light it was noticed. What color do you have? Can you share a photo of the bottom of the phone?

BrokenBee said:
...there is a tiny paint chip on the camera
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Could you please mark it, it looks ok for me.

ZXR said:
Could you please mark it, it looks ok for me.
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8 o’clock to the laser autofocus. Small white spec.
Any chance you can post a photo of the bottom of your phone?

Attached.

Leave rhe plastic film on the phone if using a case. Dust scratches the plastic instead.

ZXR said:
Attached.
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Ah seems like you have it too slightly?

volcolm said:
Leave rhe plastic film on the phone if using a case. Dust scratches the plastic instead.
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Well I’ll be doing that next time. Already removed em

I was actually surprised how easy the screen has gotten a ton of small little scratches, suppose its my fault for hating screen protectors and cases, finally started using Whitestonedome screen protectors and currently using the latercase.
Surprisingly the back of my phone still looks brand new

Mine is good so far. It comes out of the case every other day and it and the case get a wipe down with a damp cloth. Then dried with a microfiber cloth before going back in the case.
If you leave the phone in the case for long periods of time, abrasive particles will get in between the phone and case and the damage begins.

Mine is doing great. I treat it like my car; I use it as designed, clean it occasionally, and do a little maintenance every so often.

BrokenBee said:
Ah seems like you have it too slightly?
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I would say no. If you think of this single spot on top, it was most likely a one dust particle.

ZXR said:
I would say no. If you think of this single spot on top, it was most likely a one dust particle.
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They actually look like dust particles on mine too. They might seem less pronounced given your colour though. Mine wont wipe off completely.

I have the Black one and no scratches toll now (using without case) but camera has small Spot... The white one with no paint on the shell from my friend ist perfekt till now... Think next time i go for white

Put an Otterbox on the device right away but not a screen protector. The screen is extremely prone to micro scratches which can only be seen when screen is off, or with very low backlight and dark image (I've had the device a month an already some prominent micro scratches) . Awaiting screen protectors in the mail. This is a bummer as previous versions of gorilla glass stood up better to micro scratches (never had nearly the micro scratches on my S20 which I ran for 2 years without screen protection) . Pay off I guess for having better shatter protection.

Iv been running case with a naked screen ever since I realized that every protector ive tried affects either swipe typing and more so Spen responsiveness. Thank God tmobile allows you to add insurance to phones they offer regardless if it's bought from them or 3rd parties. The phone is just way to smooth for any obstructions for me.

no scratches