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Htc will replace Battery cover

Fyi, I see people complain about the battery cover. Htc will replace it for free. They know about how difficult it its.
Sent from my Inspire 4G using XDA Premium App

substance12 said:
Fyi, I see people complain about the battery cover. Htc will replace it for free. They know about how difficult it its.
Sent from my Inspire 4G using XDA Premium App
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Thanks. Do we have to send the old one back?

kirk123 said:
Thanks. Do we have to send the old one back?
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Nope! They're being really cool about just handing them out.

cblock214 said:
Nope! They're being really cool about just handing them out.
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Do you have a contact number or website/email address so I can contact them? Mine has a slight bulge and its annoying.

kirk123 said:
Do you have a contact number or website/email address so I can contact them? Mine has a slight bulge and its annoying.
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I think it's (425) 861-9174. All they ask for is your IMEI and a mailing address. So I'm betting there's a limit of how many you can get.

Do you think they'll also replace the SD/SIM cover? Mine is creaky to the touch and doesn't seem like it fits too well.

ShotSkydiver said:
Do you think they'll also replace the SD/SIM cover? Mine is creaky to the touch and doesn't seem like it fits too well.
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I didn't ask for one, but the rep was telling me about how they just got an email about how users were complaining about broken battery covers and I think he even said SIM covers too. Wouldn't hurt to ask, but let us know if they do if you call.

ShotSkydiver said:
Do you think they'll also replace the SD/SIM cover? Mine is creaky to the touch and doesn't seem like it fits too well.
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Mine is the same way. One part sticks out a bit to far and it kinda bothers me. May give them a call tomorrow.

Thanks. Will give it a shot tomorrow.
Sent from the moon using XDA App

ShotSkydiver said:
Do you think they'll also replace the SD/SIM cover? Mine is creaky to the touch and doesn't seem like it fits too well.
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I think eventually. The Guy I spoke with said that they were still working on a redesign.
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Great help. Thanks field sharing the information.
Sent from my HTC Inspire 4G using XDA Premium App

Think ill call and order a spare in case mine breaks.

has anyone confirmed this? also about the SD cover?

If someone wants to try emailing them, here is their email address: [email protected]
I just emailed them and when they reply, ill update this post with more info on what they say.
I requested them to send me both covers. My battery cover is all messed up from removing it too much and my SIM/SD card is missing the tabs that keep it flush with the body of the phone.

I'm still not sure how such a poor design got past R&D, and field testing...

Just got off the phone with them. Told them that my phone is unusable because the cover is broken and the battery keeps falling out. I also told them that my sim cover is bent. FREE overnight shipping on both of them. I was surprised at how great HTC customer service is.

pachkamil said:
Just got off the phone with them. Told them that my phone is unusable because the cover is broken and the battery keeps falling out. I also told them that my sim cover is bent. FREE overnight shipping on both of them. I was surprised at how great HTC customer service is.
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Yup! Same here. They are really friendly and quick to resolve the problem. Mine are on their way too!

pachkamil said:
Just got off the phone with them. Told them that my phone is unusable because the cover is broken and the battery keeps falling out. I also told them that my sim cover is bent. FREE overnight shipping on both of them. I was surprised at how great HTC customer service is.
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Awesome news! With the rumors of redesigns in the works, I think I'll just hold out until those get released. I have a case holding my phone together pretty well right now haha
Did they mention if there was a limit of how many they can send you? One time deal?

cblock214 said:
I think it's (425) 861-9174. All they ask for is your IMEI and a mailing address. So I'm betting there's a limit of how many you can get.
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I just tried calling that number and I get the message that that number is no longer in service. I called the 1-800 number and they hooked me up. But they told me it'll take between 2-3 business days. I'll just keep my old one as a backup. The customer service was very nice and professional also.

plmiller0905 said:
I just tried calling that number and I get the message that that number is no longer in service. I called the 1-800 number and they hooked me up. But they told me it'll take between 2-3 business days. I'll just keep my old one as a backup. The customer service was very nice and professional also.
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Here is their main number incase someone else needs it. Not sure why that number stopped working.
866-449-8358 7 days a week 6am to 1am Eastern Time

Early Shipment possibilities??

So a few people have heard that the One X could be shipping as soon as AT&T has stock at warehouse. And others have said they were told they will get the phone on the 27th. Does anyone want to chime in on this? Any inside knowledge? Did anyone tell you this as well?

Im going to Disneyland this coming Sunday/Monday. If theres a chance of getting the phone before this weekend, Ill all for it.

i ALMOST had the guy at the local store ready to sell it to me. He said they had some in the back and would go grab one. He had one white one and went to ring me up. The damn system wouldn't let me, then the manager came back from lunch and told him he can't sell it yet . ALMOST had one lol.

I'd love if it came early. I pre-ordered at AT&T, and I am supposed to get it the 4th. But I'm going to Florida on the night of the 3rd, so it would show up the next day and I wouldn't get it until I came back on the 6th. So. Fingers crossed that it shows up early!

Red5 said:
Im going to Disneyland this coming Sunday/Monday. If theres a chance of getting the phone before this weekend, Ill all for it.
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Some are new to Red5. He is 15 so everyone knows.
Guy at my ATT thought one was in the back also... He came back with a confused look saying it wasn't there.
Some story as most... Friday the 4th it is supposed to arrive and they will call me to pick it up. They said when I see an email that says "shipped" thats actually the "its arrived" at the ATT location.

did you all who pre-ordered in the store get a confirmation email? I didn't and want to know if I should be concerned or not

mikelebz said:
did you all who pre-ordered in the store get a confirmation email? I didn't and want to know if I should be concerned or not
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I got an email just saying, Thanks for your purchase. I didn't get anything about shipping or when to expect it.

mikelebz said:
did you all who pre-ordered in the store get a confirmation email? I didn't and want to know if I should be concerned or not
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Mike call sustomer sevice and see whats up.You should get an email within an hour or 2 of preordering, but than again it looks like they're systems have been
a little screwy!

only a email saying order received and on or before may 6

I heard it all depends on how quickly they can squeeze bloatware in there.

I had to call the support hotline to make sure everything was ok with my order because I had an "attention" flag on one of the boxes and it had me concerned. After having my phone call to India dropped twice(the irony), I got a lady in Texas and she said it would ship as soon as it's done being reviewed, and I should see it Wednesday..
I'll go out on a limb and say that she had no idea that the phone is on pre-order otherweise that would be awesome.

aspj111 said:
Mike call sustomer sevice and see whats up.You should get an email within an hour or 2 of preordering, but than again it looks like they're systems have been
a little screwy!
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I called customer service and was immediately greeted asking if I wanted to activate my upgrade. Hung up at that point. I'm assuming everything worked out fine and have a wrong email in the system. As long as I'm in the system for an upgrade, I'm happy.

b5t28 said:
I had to call the support hotline to make sure everything was ok with my order because I had an "attention" flag on one of the boxes and it had me concerned. After having my phone call to India dropped twice(the irony), I got a lady in Texas and she said it would ship as soon as it's done being reviewed, and I should see it Wednesday..
I'll go out on a limb and say that she had no idea that the phone is on pre-order otherweise that would be awesome.
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Same thing happened to me. I found out that this happens when you have the device shipped to a different address than the billing address on your account.

Sounds about right, I'm shipping it to work because I won't be home to sign off on it.

mikelebz said:
I called customer service and was immediately greeted asking if I wanted to activate my upgrade. Hung up at that point. I'm assuming everything worked out fine and have a wrong email in the system. As long as I'm in the system for an upgrade, I'm happy.
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I called again because I just wanted to MAKE SURE:
They said that it is placed and backordered -1 day
Don't get your hopes TOO high for the fourth
-Mike

I'm moving cross-country and leaving on the 6th or 7th. I really want to preorder and have this for my 28 hour drive, but I don't think I should risk UPS screwing up and me ending up leaving without my phone. Thoughts?

mikelebz said:
I called again because I just wanted to MAKE SURE:
They said that it is placed and backordered -1 day
Don't get your hopes TOO high for the fourth
-Mike
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Mike, when did you place your preorder?

I went to the AT&T store closest to work (Tysons Corner, VA) and the sales rep said the phone would be at the store on the 4th. Pre-orders only, 6th for regular sale.
An hour later I received an email that said, in part:
"Thank you for ordering from AT&T. Your device has been reserved and is expected to be delivered by May 4th, 2012. At AT&T, we promise to ship our products in the order in which requests are received*."
It's still possible that it'll be delayed but I've yet to see any indication of it.
Edit: The Tysons Corner store also has a One X (white) display model next to the entry. As far as I know this is the only local store with one at the moment.

This could just be a system error but look at shipping date. I placed my order at 12:30am the 22th.
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nunyabiziz said:
This could just be a system error but look at shipping date. I placed my order at 12:30am the 22th.
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I can't read it, too small

[Q] Anyone with a "leaves Nov 8" get a "shipped" notification?

Just curious if anyone will get their's a little earlier than they might've expected. I just want to have hope that mine arrives sooner.
Edit - Beginning to draw conclusions based on what I've heard from everyone: those who live in the US may have to wait longer for theirs to ship. A lot of ones that've already shipped are to people who live outside the US. This is not a fact; don't take my word for it. Just a heads up/guess.

DinoSoup said:
Just curious if anyone will get their's a little earlier than they might've expected. I just want to have hope that mine arrives sooner.
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You should also ask which one they've ordered b/c it seems more black (possibly 32gb) has been ordered

So on the email i got from google it says,
"You've made a purchase on Google Play. You will not be charged until your order has shipped."
I checked the status and it says pending, but they charged my bank account?? has it been shipped already and i just have not received my email? I chose the 2 day shipping btw

HRodMusic said:
So on the email i got from google it says,
"You've made a purchase on Google Play. You will not be charged until your order has shipped."
I checked the status and it says pending, but they charged my bank account?? has it been shipped already and i just have not received my email? I chose the 2 day shipping btw
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Orders that are shipped will show Shipped.
If it still shows Pending, then it's Pending.
Once it's shipped, the Pending will change to Shipped and you will receive a tracking number.

Exel said:
Orders that are shipped will show Shipped.
If it still shows Pending, then it's Pending.
Once it's shipped, the Pending will change to Shipped and you will receive a tracking number.
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thats what i thought, but why did they charge my account lol, they clearly said they wont until its shipped!! one can only dream it was shipped already hahaha

HRodMusic said:
thats what i thought, but why did they charge my account lol, they clearly said they wont until its shipped!! one can only dream it was shipped already hahaha
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They didn't "charge" your account.
They simply checked if you had enough funds.
If they ship before your bank and / or card drops the "test charge," then it will actually charge, if it takes longer, the "test charge" will drop and you will get charged again once it's shipped.

Good topic... mine is Nov 8 too. Got charged already.
Someone take my N4 please

Exel said:
They didn't "charge" your account.
They simply checked if you had enough funds.
If they ship before your bank and / or card drops the "test charge," then it will actually charge, if it takes longer, the "test charge" will drop and you will get charged again once it's shipped.
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i guess that makes sense, they completely removed the funds from my account, pretty crazy. thats a charge imo
edit so i checked my bank account and its a pending charge
Purchase PreAuthorization - GOOGLE *Devices GOOGLE.COM/CHCAUS - Card Ending In XXXX
Pending transactions are authorizations for debit card purchases made without the use of your PIN. The funds for these transactions are immediately held and deducted from your available balance. In most instances, pending transactions convert to posted transactions within a few days. If the business does not complete the transaction, the authorization hold will be removed and the funds returned to your available balance.
=(

HRodMusic said:
i guess that makes sense, they completely removed the funds from my account, pretty crazy. thats a charge imo
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Yeah, it's a bit bizarre.
Even with exchanges.. they charge your card for the amount the phone is worth, and when you ship yours back, they drop it.

Stays pending on mine!
Sent from my GT-I9505 using Tapatalk

Exel said:
Yeah, it's a bit bizarre.
Even with exchanges.. they charge your card for the amount the phone is worth, and when you ship yours back, they drop it.
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lets hope it gets shipped before the 8th, i heard some people who had the Nov 5th batch are getting shipped early.

HRodMusic said:
lets hope it gets shipped before the 8th, i heard some people who had the Nov 5th batch are getting shipped early.
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Yeah, I already got tracking info, but it hasn't updated yet.
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Exel said:
Yeah, I already got tracking info, but it hasn't updated yet.
Sent from my GT-I9505 using Tapatalk 2
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lucky, aslong as i receive mine by or before the 8th i would be happy!!

HRodMusic said:
lucky, aslong as i receive mine by or before the 8th i would be happy!!
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16gb black N5 checking in with the 'leaves november 8th' crowd. im still at pending

HRodMusic said:
lucky, aslong as i receive mine by or before the 8th i would be happy!!
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may be next Monday. Usually Google put the date shipping far away for any case, but the actual date will gonna be sooner. :good:

Onismurai said:
may be next Monday. Usually Google put the date shipping far away for any case, but the actual date will gonna be sooner. :good:
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ommg reading this game me butterflies in my stomach lol

This experience for you is already a million times better than nexus4. That was a disaster...
I wouldn't put much faith in any shipping time, not at least until it's on my doorstep

Ordered too many phones by accident. All say "leaves Nov 8th" and pending but was told by Google support they have all been sent to shipping and can't be canceled just refused for delivery. So now I get 4 phones sent to me instead of 2 (1 32gb white, 1 16gb white and 2 32gb black)

Damn
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yeah same thing here. i was contemplating on buying it for 15min and next thing you know mine is going to leave the warehouse the 8th :/ i can guarntee we wont see ours till the following monday 11 /tuesday 12 if you purchased expedited shipping. they did charge my account as well. cant cancel order as well. This exactly hapened to me during the nexus 4 released as i purchased it as soon as it went live. we might get lucky guys.

Google Play order pending, no official credit card charge, but I have my phone

I randomly received my phone last week, no shipping notice, Google Play order still says PENDING and my credit card has not been officially charged.
Anyone else experience this?

Mindspin_311 said:
I randomly received my phone last week, no shipping notice, Google Play order still says PENDING and my credit card has not been officially charged.
Anyone else experience this?
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this happened to me with the Nexus 4. dont get excited, they'll take their money lol

thefallen924 said:
this happened to me with the Nexus 4. dont get excited, they'll take their money lol
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what if he removes his card from wallet...

Ordered mine on saturday. Order still says pending. Money was pulled from account as pending then placed back. Google rep says its okay. Paid for 32gb model and 1 day shipping. Listed as shipping on 12/11.
When you ordered how long was it for delivery?
Sent from my R800at using xda premium

ozzmanj1 said:
Ordered mine on saturday. Order still says pending. Money was pulled from account as pending then placed back. Google rep says its okay. Paid for 32gb model and 1 day shipping. Listed as shipping on 12/11.
When you ordered how long was it for delivery?
Sent from my R800at using xda premium
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I chose Ground shipping.
The 2nd temp charge on my card fell off this morning. This is getting interesting...

So the 2nd temp charge fell off today. Seems they only last a week. Curious what happens next.

Seadra said:
what if he removes his card from wallet...
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Most of these on-line money wallets like pay-pal ect have preventative measures to stop cards being removed while transactions are "Pending", i think it would be safe to assume Google Wallet would follow something similar.

dstylazz said:
Most of these on-line money wallets like pay-pal ect have preventative measures to stop cards being removed while transactions are "Pending", i think it would be safe to assume Google Wallet would follow something similar.
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well only one way of knowing right?

I am in the process of exchanging my phone due to screen issues. Once I receive a replacement that is working 100%, if my original order shows as Pending still, I will try and cancel. I have a feeling that they will eventually catch up and charge me for good.

Haha
So they're slowly catching up to me. They marked my order as Shipped and I received an email last night with shipping info. Too bad I received the phone a week ago.

Getting My Gear VR Tomorrow, Who Else Got It?

Just got confirmation From UPS Saying my Gear VR Will be here tomorrow.... I Live in Canada did not get Confirmation Email..... Just seen many people worried they were not getting there's so i thought I would post to show that I got mine to Show that they Are sending them, seems about as fast as my Gear Fit 2 I got with my Note 7..... Shouldn't be more than 2 weeks for the rest of you Hopefullt. Have you Guys Got your Headset yet or still waiting?

That's good. I applied on the 19th. Got approval email on 21st. Ordered shortly after. Got a confirmation email receipt of payment and order number by noon on 21st. Then they sold out that afternoon. My bank has not been charged yet though and I have not received shipping notification.
Not too worried, but the sd card would be nice.

Was getting mine tomorrow but it's been updated to come Friday.
Sent from my SM-G955U using Tapatalk

Just got the email that it is on the way, fedex tracking says Friday delivery from Indiana. I signed up last Thursday.
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Enhanced VR Bundle shipped today.
Sent from my SM-G955U using XDA-Developers Legacy app

I received it yesterday in enhanced vr bundle son happy I bought it for $99

I got and I am trying to sell it. lol

The remote storage loop is sooo stupid. Come on samsung.. multibillion $$$ company and that it... really?? Lol
Sent from my SM-G955U using Tapatalk

I bought the $99 bundle and purchased my S8+ direct from Samsung. Got a shipping email on 4/21 for the bundle, but it included the tracking number for my phone (which was already delivered at that point). Still haven't gotten the package, and have no way of tracking where it is. So emailed Samsung, expecting to hear back in 24 hours, but no response yet. Guess I'm going to have to rev up Netflix and chill on hold for an hour or so tomorrow...

leyvatron said:
I got and I am trying to sell it. lol
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Same lol

RuggedHunter said:
That's good. I applied on the 19th. Got approval email on 21st. Ordered shortly after. Got a confirmation email receipt of payment and order number by noon on 21st. Then they sold out that afternoon. My bank has not been charged yet though and I have not received shipping notification.
Not too worried, but the sd card would be nice.
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Already bought a 200GB back when I got my Note 7 so I prefer the VR HEADSET

vw65bus said:
Was getting mine tomorrow but it's been updated to come Friday.
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At least you will it get it this week

00_MACKIE_00 said:
Just got the email that it is on the way, fedex tracking says Friday delivery from Indiana. I signed up last Thursday.
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Same signed up Thursday.... so it seems everyone is starting to get there's now

leyvatron said:
I got and I am trying to sell it. lol
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That's what I'm gonna do if I don't like it XD

johnwayne27 said:
The remote storage loop is sooo stupid. Come on samsung.. multibillion $$$ company and that it... really?? Lol
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I agree

s33squar3d said:
I bought the $99 bundle and purchased my S8+ direct from Samsung. Got a shipping email on 4/21 for the bundle, but it included the tracking number for my phone (which was already delivered at that point). Still haven't gotten the package, and have no way of tracking where it is. So emailed Samsung, expecting to hear back in 24 hours, but no response yet. Guess I'm going to have to rev up Netflix and chill on hold for an hour or so tomorrow...
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Damn lol have fun with that hopefully u figure out where ur HEADSET is

TheDantee said:
At least you will it get it this week
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Oh ya, I'm glad. Wasnt complaining just letting people know it might get delayed.
Excited to compare it too my Google daydream.
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vw65bus said:
Oh ya, I'm glad. Wasnt complaining just letting people know it might get delayed.
Excited to compare it too my Google daydream.
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Everybody seemed worried about not getting it right away..... when I got My Note 7 it came about a week or so after release day .... so when it showed online 6 to 8 weeks I didn't believe it and waited patiently but it seems everyone is complaining on not getting there's.... just wait and it will eventually come!

Got an email late last night.. Said $99 bundle will be here friday.

TheDantee said:
Everybody seemed worried about not getting it right away..... when I got My Note 7 it came about a week or so after release day .... so when it showed online 6 to 8 weeks I didn't believe it and waited patiently but it seems everyone is complaining on not getting there's.... just wait and it will eventually come!
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I'm not completely worried about not getting it, except for the fact that I continually see people who registered after me who keep getting tracking numbers and I haven't heard a peep. Unless they can block fedex or ups from showing me labels have been created, they haven't even made a label yet.
after the mess of people trying to pay for the $99 bundle (of which I paid AND the charges cleared...not pending...cleared) it's starting to get a little worrisome to see so many people ahead of me.
I don't care to wait, dont care if it takes 6 weeks, but somehow being way after others who registered after me is weird.