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[Q] HRM Troubleshooting and Speaker Buzz

Ive had the Gear 2 for 6 days. I bought it last thursday, put it on and paired it in the parking lot and then went to the gym. While riding the recumbent bike I noticed the heart rate monitor was accurate and matched up with the bike's up until around 125 bpm and then it would either give me the "cannot measure" error or would give back a really inaccurate reading... like 71 bpm when it should have been around 148-150. This has been the case every time i go to the gym, no matter how i wear the Gear 2, on the top side of my wrist or the bottom side. I actually live chatted with a Samsung Customer service rep and he told me to do a factory reset to see if that would help. I haven't gone to the gym to see if this helped.
Is this a known issue? I also shaved the hair off my wrist and am now wearing it a bit further up on my arm to test it again today when i go to the gym.
Also another question i had is when you turn the volume all the way up (level 6) when using the gear 2 as a speaker phone is it normal for the speaker to buzz slightly when a person is talking to you?

Epic Nightmare said:
Ive had the Gear 2 for 6 days. I bought it last thursday, put it on and paired it in the parking lot and then went to the gym. While riding the recumbent bike I noticed the heart rate monitor was accurate and matched up with the bike's up until around 125 bpm and then it would either give me the "cannot measure" error or would give back a really inaccurate reading... like 71 bpm when it should have been around 148-150. This has been the case every time i go to the gym, no matter how i wear the Gear 2, on the top side of my wrist or the bottom side. I actually live chatted with a Samsung Customer service rep and he told me to do a factory reset to see if that would help. I haven't gone to the gym to see if this helped.
Is this a known issue? I also shaved the hair off my wrist and am now wearing it a bit further up on my arm to test it again today when i go to the gym.
Also another question i had is when you turn the volume all the way up (level 6) when using the gear 2 as a speaker phone is it normal for the speaker to buzz slightly when a person is talking to you?
Click to expand...
Click to collapse
I have this issue for only a few minutes in an hour workout... but then it will go back to normal. I compared it to a strap heart rate monitor and it would stay +1-5 versus the strap. Otherwise it even gets up to 170 when I go hard. I usually start with it higher on my arm because my bone sticks out sometimes it doesn't get a good connection, but it usually falls and still tells accurately. Otherwise I would say it is accurate a majority of the time.

smeiff said:
I have this issue for only a few minutes in an hour workout... but then it will go back to normal. I compared it to a strap heart rate monitor and it would stay +1-5 versus the strap. Otherwise it even gets up to 170 when I go hard. I usually start with it higher on my arm because my bone sticks out sometimes it doesn't get a good connection, but it usually falls and still tells accurately. Otherwise I would say it is accurate a majority of the time.
Click to expand...
Click to collapse
Yeah it must be how close I wear it to that bone. I actually took my first one back thinking there was something wrong with it... The problem is i have a big wrist... I think I will replace the band. Thanks for the reply!

Samsung Gear S2: Nike+ or S Health for running?

Hi, I just got this watch this weekend and haven't really got a chance to experiment with these apps yet. During the little bit of time I did, I experienced the Nike+ app would lag/skip while music was playing every time I would try to look at the screen. On the other side, the S Health caused my watch to reboot twice for whatever reason.
I was wondering, what are the differences between these apps? If you use one versus the other does the information still get transferred/communicated to the S Health information or the Nike+ results such as the distance and average pace? One other question, is there a way to make the display last longer? It seems as soon as I would try to see my current run's information, the movement of my arm would cause the display to shut off before I could switch between screens, which is pretty frustrating.
Anyone else have any experience with this? Thanks.

yackeysp said:
Hi, I just got this phone this weekend and haven't really got a chance to experiment with these apps yet. During the little bit of time I did, I experienced the Nike+ app would lag/skip while music was playing every time I would try to look at the screen. On the other side, the S Health caused my watch to reboot twice for whatever reason.
I was wondering, what are the differences between these apps? If you use one versus the other does the information still get transferred/communicated to the S Health information or the Nike+ results such as the distance and average pace? One other question, is there a way to make the display last longer? It seems as soon as I would try to see my current run's information, the movement of my arm would cause the display to shut off before I could switch between screens, which is pretty frustrating.
Anyone else have any experience with this? Thanks.
Click to expand...
Click to collapse
I didn't experience the issues you mentioned on the apps - maybe a reboot would help?
I did suffer from poor GPS reception on both apps, though S health seemed a little better on that front (just from a couple of runs). I'm on the TMobile 3g model.
You can connect the Nike and S health apps. When you do so, S health gets a new tile reporting some stats from the Nike app. Clicking on that tile will simply open the Nike app for the full details.
I'm not aware of a way to set a longer time out for the screen. I beleive this was added to a firmware update that so far is only available in Korea, hopefully we'll also get it at some point here in the US. Not sure if changing the screen to always-on might help with the hand movement issue - I'm using the wake up gesture too, so have no experience with that, unfortunately.

Thanks for the information. I did do a reboot last night, hoping that helps.
So between the two apps, they're basically the same and it just comes down to user preference? Glad to hear they share the data. That's a good idea to always leave the watch face on, at least only while running, I just don't want to kill the battery in the first few hours. Hopefully, the firmware gets pushed to us soon, it would make that a lot easier.

Other think that really bothered me yesterday on my first run with the watch (3g, Tmo), was that I was listening music from the watch through some BT headphones, and when I pressed the home button to go to the music app to skip tracks, when I went back to the Nike+, it started again. Did not kept in the background!!!

yackeysp said:
Thanks for the information. I did do a reboot last night, hoping that helps.
So between the two apps, they're basically the same and it just comes down to user preference? Glad to hear they share the data. That's a good idea to always leave the watch face on, at least only while running, I just don't want to kill the battery in the first few hours. Hopefully, the firmware gets pushed to us soon, it would make that a lot easier.
Click to expand...
Click to collapse
Just to clarify, the data sharing is one way - you can see some data from Nike on S-health, but I don't think it works the other way round

Also, how can the data on my watch sync with my Shealth on the phone, is it possible?

bebeloneovvl said:
Also, how can the data on my watch sync with my Shealth on the phone, is it possible?
Click to expand...
Click to collapse
Yes, the phone app gets stats from the watch - for example step count or heart rate measures are shown on the phone app. Unfortunately I don't remember if I had to do something to make it work or if it syncs automatically, but it's definitely working

Good to know. Looks like I'll be using Nike+ to start out with. To answer bebeloneovvl, I didn't do anything in the settings and my phone synced with my watch to the step. It didn't at first but over night it did and ever since then, once it's in bt range it syncs.
I also noticed that if you're running on the treadmill, if the location/GPS is on it isn't accurate at all, but if that's turned off it's pretty close to what's on the treadmill. Seemed to for me anyways. I didn't even attempt to start either app, the S Health just automatically recognized I was running. I'll have to try the Nike+ app tomorrow.

Thanks for the answer. I did a restart and it seems to work well now. Today on my second day of running, using the watch alone, the distance was wayyyy off. My 4 mile route, that I've been running forever, on the watch measured 3.50 miles. Found that pretty odd, maybe GPS signal drops along the route?

bebeloneovvl said:
Thanks for the answer. I did a restart and it seems to work well now. Today on my second day of running, using the watch alone, the distance was wayyyy off. My 4 mile route, that I've been running forever, on the watch measured 3.50 miles. Found that pretty odd, maybe GPS signal drops along the route?
Click to expand...
Click to collapse
I haven't had the chance to run outside yet with mine, so I can't give you any advice on that, that does suck though... Which app did you use?

I found this thread while Googling inaccurate readings with the Nike app on Samsung Gear S2.
I've run outdoors with it 3 times so far and each time has been way off. Not only is the mileage off, but I noticed while looking at my mapped out run online afterwards that my path jumps all over the place. I ran on a track and it showed me running through the infield many times. Also, I was jogging on a 9 minute/mile pace, but the mileage breakdown showed I was running 4 to 5 minute miles then a huge lump sum of the leftover minutes went to the end of the run.
I've rebooted the watch before runs 2 and 3. I also switched GPS mode to GPS only and not 'GPS and Network'. On the 3rd run, I removed the link between Nike and S Health then ran without heartrate, music, or cheers. Still had inaccuracies.
I was in the market for a Nike watch, but when I saw the Gear S2's with built in Nike App I couldn't pass it up. I love everything else about the watch. I hope they can get these issues resolved. Mine is on the T-Mobile network.

colinzeal109 said:
I found this thread while Googling inaccurate readings with the Nike app on Samsung Gear S2.
I've run outdoors with it 3 times so far and each time has been way off. Not only is the mileage off, but I noticed while looking at my mapped out run online afterwards that my path jumps all over the place. I ran on a track and it showed me running through the infield many times. Also, I was jogging on a 9 minute/mile pace, but the mileage breakdown showed I was running 4 to 5 minute miles then a huge lump sum of the leftover minutes went to the end of the run.
I've rebooted the watch before runs 2 and 3. I also switched GPS mode to GPS only and not 'GPS and Network'. On the 3rd run, I removed the link between Nike and S Health then ran without heartrate, music, or cheers. Still had inaccuracies.
I was in the market for a Nike watch, but when I saw the Gear S2's with built in Nike App I couldn't pass it up. I love everything else about the watch. I hope they can get these issues resolved. Mine is on the T-Mobile network.
Click to expand...
Click to collapse
I was really hoping for better results than that... I agree, I love the watch and all the capabilities it has but that's a pretty big factor for me. I really want to keep this, but if this is consistent then it may just be going back to AT&T. We'll see how accurate mine is this weekend. I'm sorry to hear that though.

yackeysp said:
I was really hoping for better results than that... I agree, I love the watch and all the capabilities it has but that's a pretty big factor for me. I really want to keep this, but if this is consistent then it may just be going back to AT&T. We'll see how accurate mine is this weekend. I'm sorry to hear that though.
Click to expand...
Click to collapse
With the watch being new, I'll give them a chance to fix it. Perhaps a Nike competitor will swoop in and create a better app. In general, there's not many apps available for the watch. I'm looking forward to what the developers can come up with.

running with g2 is inacurrate
I get some issues also. my 6 km run is only 5,5 km with the g2, because at some point, i was looking at the watch and it doens not counted that half km. I will try next time to run with the watch disconected for the phone, because I suspect that it takes the possition from the phone gps, and at some point, the watch disconects from the phone, and maybe that's why it drops the signal
Please try your and give us your review.

I did some more experimenting today. I ran at a local high school 400m track (4 laps = mile).
Here's what I tried this time:
- Turned Bluetooth, WIFI, and NFC off
- Switched Location to GPS only
- I was using T-Mobile 4G network, clear blue Texas skies
- I unlinked the S Health and Nike App to try to prevent any clashing
- Closed all apps that were running
I launched the Nike app, didn't use music, heartrate, or cheers.
I jogged 8 full laps in lane 6 which should of been just over 2.1 miles but it logged me for 1.92.
My map was all over the place. I wanted to post screenshots but I'm a newb and can't until I have 10 posts here.
I don't expect it to be a perfect oval, but my cheap ZTE phone that I usually run with maps it much cleaner and a lot more accurate.
I ended that run, saved it, then ran another 8 laps in lane 2 with heartrate on this time. It says I jogged 1.8 miles instead of just over 2.
I noticed that there is no way to check the GPS signal before running. On both runs, it didn't show the map until halfway through the first lap. I wonder if that's when it started tracking my run
The phone app and Nike watches sync up and make sure you have a good GPS signal before you can run.
Another issue, although minor, I didn't see where to enter the track/road/trail or the shoes option.

I uploaded my path from Nike on imgur, but I can't post it as a link yet.
Decode this and take a look-> imgur dot com/609x3Ws
I swear I wasn't drunk during the 2 runs. I ran in the same lane on an oval track and the GPS was all over the place.
Also, I started and ended in the same spot but it's not reflected on the map. It shows I stop early.

I bought the AT&T version yesterday, mainly as a running device, but also for the smart watch perks. I ran three miles this morning and my experience was terrible.
I left my phone at home, turned off all connections on the watch except for GPS. I brought along my Garmin Forerunner that I've had for almost six years that has been reliably accurate.
It took a good 3-5 minutes for the GPS to initially lock on (I assume the location icon turning solid means it's locked on). I started down my street, which is residential houses with little tree coverage. By the time my Garmin said .40 miles, my S2 said .20 miles. So I decided to try in cycling mode, which I've seen recommended somewhere (running supposedly uses the pedometer instead of GPS for distance).
After switching to the cycling mode, distance seemed to be much more accurate but pace was being difficult. When I swiped to go to the pace screen, the GPS symbol was usually blinking and pace was blank. After a couple seconds, pace would kick in and start trying to match my current pace. Again, the Garmin does this much quicker with varying speeds.
I switched to the Nike Run app and that's just a terrible interface, even worse than the Shealth.
Not only is the GPS tracking pretty bad, but my general experience with the interface was terrible. I have the always on screen mode set to on. The screen of course goes back to ambient mode when the watch is in a certain position. Most of the time when trying to read my stats, the screen wouldn't go to the on the mode, so I would have to touch the screen or spin the dial to get it to turn on (I was also pushing my son in a stroller today, which made it more difficult). On top of that, I have to then scroll to whatever data screen I want to look at. All that screen space and they can only put one stat on each screen.
The Nike app was even worse because I can't even manually change what data I'm looking at. I have to wait for it to scroll through, which IMO, is pretty dangerous is you're running by traffic.
Overall, the experience was just terrible. It's going back to AT&T. I really wanted to like this device, but can't. It was actually great as a smart watch and I really like the look. Unfortunately, the running experience is a complete deal breaker.

Welp, I contacted Nike support Friday and thought I was on the right track, told them everything that was going on and they said their engineer was going to look into it. Yesterday they wrote me and said it's a Samsung problem. I contacted Samsungs support and they are telling me that it's Nike's problem. Samsung also said it's a 3rd party app, which it is, but there is not a way to uninstall it. It came loaded with the watch. I've tried to reinstall the Nike app before to try to fix the problem but it doesn't show up on the uninstall list.
I just love it when they pass the blame back to each other while I'm sitting here with my $350 GPS watch that doesn't work correctly.

I used the built-in S Health app and the map of my run was messed up too, so that rules out Nike's app as being the culprit.
I am sending the watch back to Samsung so they can run diagnostics on it. I'll have it back in a couple of weeks then I'll give it another shot.

GPS inaccuracy?
I just got my new Gear S2 from T-Mobile (3G version) today and did a 5KM running and some walking. I also carried my Galaxy S4 with runkeeper on it. Nike+ app on Gear S2 showed me at 4.9KM. Also as I was running I looked at the watch to see my current distance, but it wasn't updating the current distance instantly. I am very upset for this. Basically I needed a solid GPS watch with phone capability. Do you know if the GPS chip is not good enough or is it a software issue?

Attention Samsung, these are our TOP complaints!

Who knows, they might find this thread and act
To kick it off:
1) Heart rate sensor is more miss than hit. I see a lot of 'clean the sensor and move it backward' messages. Nonsense of course, it should just work.
2) Floor count is totally 1000% off. Today I climbed well over 20 stairs (3-4 meter stairs) and the S3 indicates a glorious total of 3. Yes THREE Samsung, 3.
3) Altitude meter tells me I live 16 meters below sea level. I live in Amsterdam which is 3 meters below (really). But it gets better. During my yesterday's run it registered an elevation of -112 meter.
4) Messages from the phone do not always arrive on the S3. Maybe aliens interfere but that's unlikely so Samsung, please fix this. nr 1 missed is GMail, then Whatsapp.
5) This is not a bug but I would really like to see an option to permanently disable this watch as a Bluetooth device to take phone calls. I have my car for that, or my phone. Not the stupid watch.
OK, over to you guys, bring it on!

For your point 5, I think you can do this in the bluetooth settings for the watch on the phone - just turn off 'call audio'. NB: I have not tried this...

veletron said:
For your point 5, I think you can do this in the bluetooth settings for the watch on the phone - just turn off 'call audio'. NB: I have not tried this...
Click to expand...
Click to collapse
If it worked... But it keeps switching back on, also after a soft and full reset.

blackspp said:
If it worked... But it keeps switching back on, also after a soft and full reset.
Click to expand...
Click to collapse
I was able to get it to stick permanently by repairing my car bluetooth and setting it to Phone Calls while having the watch disabled.

I'll try it again tomorrow, who knows!

Spotify
Advertising Spotify compatibility when as of right now, there is not.

Wrist gestures like in Android Wear

I always thought that you had to calibrate the altimeter at sea level???

Regarding #4: are you using AOD? If not, try using AOD and see if your notifications are more consistent.

PLS give me options for Google maps directions. I need nothing more than the direction arrows on the watch. No map needed. Anyway screen is too small for that. Just xxx meter +arrow
But I am super happy with the rest (off topic)
edit. I have found possible solution for the nav arrows Directions gears s2, which works with google maps.
Both on Phone and on gear an app is needed.

odyseus said:
I always thought that you had to calibrate the altimeter at sea level???
Click to expand...
Click to collapse
Tried both ways, Calibrate known height and altimeter.
Googling this there are loads of S2 complaints regarding this, I guess this is not much improved.

most people complaining about altimeter don't know how a barometer works
also the best altimeter based on atmosferic pressure must be calibrated every time is possible to give good results
when the weather change a variation in pressure can be of 3-5 Hpa in 30 minutes and on altimeter more than 50m
weather change is a storm but also a fairy wind
when s3 measure a floor it register a .3 Hpa variation that must be in 5 to 20 sec
also a slap on the watch can be seen as a floor and the immersion in 50 cm of water can be 10 floors and also a shower and a storm
after a shower o a swimming pool the barometer is out of order for hours
samsung is most of times a good tech but can't do miracles
sorry for english
hallo
g

odyseus said:
I always thought that you had to calibrate the altimeter at sea level???
Click to expand...
Click to collapse
It is a good thing to do. However it's based on barometric pressure so really doesn't matter that much. The key is to do it near something you know has a known elevation that way you know if it's correct. Like a sign in a national park or something that tells you, "you are at such and such El. ..."
BTW, a lot of you take things too seriously on this device. It's a watch, as long as the time is accurate all else are fun gimmicky gadgets for your wrist. If serious accuracy of data is important to you, buy the right tool for the job. It's like owning a repair business and trying to run it using a Leatherman tool.

Well, I live in Amsterdam, pressure has been 1027 hpa all day, we're at 3m below sea-level but the watch is all over the place and I've calibrated it like 209 times. Hasn't been wet, smacked, dropped. It's a watch with a barometer that's not too good.

blackspp said:
OK, over to you guys, bring it on!
Click to expand...
Click to collapse
1. hair, tattoo, excessive sweat, a large band can and will interfere with HR
2. floors / stairs / floors / stairs / verdieping / trap (used GT for dutch) -- or maybe you're trying to tell something else because 20 stairs are relatively close to 3 floors
3. atmospheric pressure is pretty unstable even at known sea levels and when is taken into account for altitude can be messy
4. I don't know, it never happened to me but it could be an issue I suppose
5. connections, disconnect BT

20 floors, some 60.meters.

When wanting to look at widgets from the clock face the bezel it turned clockwise - but the display animation rotates anti clockwise
The opposite is true to see notifications.
This just seems wrong to me and I often turn the bezel the wrong way.
I cant see Samsung changing the default behavior and I am starting to get used to it but an option to make it work 'correctly for my head' would be nice.

Hey guys, I did a full test of the gear s3 heart rate against my chest strap and Apple Watch 2 Nike. I did indoor running and indoor biking for three days. My findings are that it's almost perfect, with 2 or 3 bpms difference with my chest strap. This difference is not always, some most of the time gear s3 was matching my chest strap. The Apple Watch was good too.
Method: chest strap + wahoo iPhone app. Gear s3 below my wrist ( this is key, when you find the sweet spot, it's super accurate) + s-health on iPhone. Apple Watch + workouts app.
Let me know your findings!

Is the step count accurate and for everyone. For me I think it counts too many...,
Sent from my Nexus 6P

Techvir said:
Is the step count accurate and for everyone. For me I think it counts too many...,
Sent from my Nexus 6P
Click to expand...
Click to collapse
It does.
It should only count arm movements combined with forward motion but it also incidentally counts just arm movements. Plus, this morning, it showed 54 steps when I picked it up from the drawer. Obviously it should have been zero.
Than again, on a full day it's pretty good, about the same as my Pebble Time Steel (which I compared it with over the weekend).

Heart rate monitoring during activity

Hi,
I have had the Gear Sport for a few weeks and while I miss the battery life of my Pebble Time Steel and the app selection of an android wear watch, overall I am pretty happy with it apart from one thing. I bought it as a present to myself to get a bit of inspiration to be more active, mainly running and cycling. Spotify offline and GPS tracking works very well, but I wish I could say the same about heart rate monitoring. It monitors the heart rate OK when I am not active, even if it skips some of the measurements when set at 10 minute interval, but it tolerable. However, when I am running or cycling - apart for some jumps up, or down, the trend is normally just a flat line. I have tried tight strap, loose strap, re-position, inside wrist, etc, but to no avail. I have managed to track HR as it should for one run when I actively used the HR widget (while under running activity) and by that kind of forced (turning off and on a few times) the watch to track HR. Not very practical though.. I can see from the flashing IR that it is continuously trying to measure HR during activity, so apparently there is no hardware faults with my watch. For info I have also tried factory resetting the watch.
I know that wrist HR monitoring will never be accurate, but for a watch with Sport in the name I did expect better than this. Is this just one of the drawbacks with this watch, or do I have a faulty watch and should return it? Experience from other users would be highly appreciated.
Steinar

For info - I gave up this watch due to the above mentioned issues and returned it in favour of a Polar M600.
Sent from my ONEPLUS A3003 using Tapatalk

dust40 said:
For info - I gave up this watch due to the above mentioned issues and returned it in favour of a Polar M600.
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
Here the heart rate monitoring works ok during my gym time.

Same problem too.. I was wondering if it is a defective unit..

After month i have to say that i have no problem with mine at all.

I have had the same problem. I have tried everything like you have. Worn it tighter, looser, other wrist, other side, ect. It is completely unreliable as a fitness monitor. For something that is at a premium price, and supposed to work underwater, I am appalled that it cannot handle a basic workout without going blank. I was hoping for a patch or update but even today I am seeing the same issues. I cannot recommend this to anybody and will be jumping ship to a different brand as soon as I get another chunk of money saved up.
One thing that helped slightly during daily use was the continuous heat monitor setting.

the gear sport is a piece of **** !

Sharing Experience of your smart watch
When i was going to buy smart watch, i was not sure that it is good or not. But after buying it, its help me to manage many things. That was my first smartwatch. . It came with a small box with a watch, charging cable, and a user manual. The build quality and the touch response is amazing. Talking about the display, the display size is good with awesome screen quality. It's a phone in the size of the smartwatch. It can do all basics tasks like a smartphone. It has a sim card slot for calling, plus it also has a front camera for capturing pictures. All the pictures and music can be stored in the memory card. In addition to that, it can play songs on its inbuilt speaker.

Third party watch straps cause vibration/sound not to work during notification/s

Hi all users,
Can someone confirm if this is a real device issue or only my device
Purchased nato-straps which has the strap under the watch and cover the sensor and also lift up the watch a bit from the skin.
Had the nato-strap some days now and it was working fine. Notifications was vibrating and phone calls had sound.
Yesterday vibrations and sound during phone calls just didn't work anymore. Happened midday out of nowhere.
Now, if i put back a different strap, which don't cover the sensor, all works perfectly.
Can som please tell me what is happening here? I can't be the only one who has noticed this. Does the watch think its not worn because of the minor liftup caused by the strap under the watch?
Feel the wear overrides this and make it work with all straps. But I really want it to work..... Just as.... Before?!
Any ideas, suggestions why this is happening would be very very helpful.
/Best regards

DuoPad said:
Hi all users,
Can someone confirm if this is a real device issue or only my device
Purchased nato-straps which has the strap under the watch and cover the sensor and also lift up the watch a bit from the skin.
Had the nato-strap some days now and it was working fine. Notifications was vibrating and phone calls had sound.
Yesterday vibrations and sound during phone calls just didn't work anymore. Happened midday out of nowhere.
Now, if i put back a different strap, which don't cover the sensor, all works perfectly.
Can som please tell me what is happening here? I can't be the only one who has noticed this. Does the watch think its not worn because of the minor liftup caused by the strap under the watch?
Feel the wear overrides this and make it work with all straps. But I really want it to work..... Just as.... Before?!
Any ideas, suggestions why this is happening would be very very helpful.
/Best regards
Click to expand...
Click to collapse
Your watch most definitely thinks it is not being worn. The strap is not a "minor liftup". It will completely block the sensors not to mention making charging a complete PITA. Go to Settings --> Apps and Notifications and see if "Do not disturb when off wrist" is turned on. If so then turn it off.
My watch auto locks whenever it comes off my wrist since I have Pay setup and that requires locking. IMO the kind of strap that runs under the watch is a non-starter for this watch. It also renders the HRM useless too.

Thanks so much for the update. I think you made my day just so much better! It was turned on!?
Yes, i quickly realized that these are PITA =)
Will try if this helps.
Edit1
It worked to disable. Thanks again. You saved an angry phone call for Huawei support =)

DuoPad said:
Thanks so much for the update. I think you made my day just so much better! It was turned on!?
Yes, i quickly realized that these are PITA =)
Will try if this helps.
Edit1
It worked to disable. Thanks again. You saved an angry phone call for Huawei support =)
Click to expand...
Click to collapse
Why an angry call to Huwaei support? You are clearly covering all the sensors. The watch thinks it's off your wrist and what about the heart rate monitor? Why even dream of covering that?

Ok.
Humor. A joke. In the end I would have had to contact support since I didn't realize there was a sensor. Now I know.
Don't care about heart rate. I use garmin for serious running. All running apps can't match up a real Garmin with all of the features (intervall training etc). Yes i use two watches while running (4g version)