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So I went to a few stores today that sells att phones. I asked everyone in all 5 of the stores about the upcoming Samsung Galaxy Note LTE, noone even knew about it as if it will be coming out 6 years from now -.- noone knew there was one even coming out let alone the name :/ it kind of makes me sad when the consumer knows more then the sales reps. They should train more in my opinion this was just my little experiance for the day just thought I'd share. Anyone else looking forward to the note lte for att?
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Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
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They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
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In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps are always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
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KayxGee1 said:
In-store reps definitely don't know anything. Most reps aren't like us and simply don't care. I usually come across some reps who give out good information about upcoming devices. These reps at always over the phone as they have quick access to the database. Try calling about a general question, talk to them for a bit, and when you're about to end the conversation, pop the question.
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Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
Bush715 said:
Ive sold phones for five years in three locations. I can tell you most of us know about phones as soon as they are rumors. As someone said earlier if we don't sell it we really don't care. To be honest if someone asked me about the note I would kinda just try to end it fast unless we were doing pre orders as asking me about a phone I cant sell isn't making me commission. If it is slow though I will talk about announced upcoming phones for quite awhile. Also most consumers walk in and say i want android or iphone not asking specifics
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That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
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KayxGee1 said:
That's understandable. Wouldn't it be better to actually care and inform a consumer of an upcoming device? By informing them of said device, they might wait for it and pay the $200 with the contract. I understand you want to make some money as well but I guess from a personal standpoint I would help the person that cares as much as I do.
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If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
Bush715 said:
If they are techie I will chat with them build rapport and leave them with a business card and an appointment only if the release isn't months away. The average consumer wants what their friend has and even if a better phone comes out tomorrow won't wait.
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I see now. Well that is just fine with me.
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KayxGee1 said:
I see now. Well that is just fine with me.
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Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
Bush715 said:
Though by far my biggest pet peeve at work is the people who say well I saw this was coming out on _________ tech site and I know all about it where is it. Most of those people end up name dropping xda. Kinda like this "well i frequently read xda and it said this and that and they tend to be just plain wrong. I know most of us on xda aren't like that but when you hear it multiple times a week you tend to want to hull smash something end rant ha
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Haha yea I understand. I never ask about a device until it's all over the internet and comfirmed by many sources. That's like calling HTC and asking about the rumored Edge.
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I even tried bestbuy lol and the guys words were "our phone tech isn't here today he will be here tomorrow from 12-6" I live 40 mins away from anything so its not in my best choice to go back but anywho I go to the same att retailer when I buy my phones. They know me there and come at me quick because I don't just come in to buy a cheap pantech crossover I'm there with cash in hand and buy phones straight up xD so they are always willing to help. When I went in to buy my Sony xperia play 4g I handed her my iPhone to Bluetooth my contacts, she looked at my iPhone and her exact words were "what the F is this" it was running wp7 xD Haha but in all seriousness I think someone should be hired in the certain area. It'd be like hiring me to sell cars or ovens when I know nothing about them, I feel like they just hire anyone :/ I went to buy a computer once and the worker argued for 30 minutes that 512mb was a gigabyte :/ I shook my head and took my business elsewhere I just don't understand... sometimes I wish everyone cared about a phone as much as we do... instead of "as long as I can listen to music watch YouTube and look at porn, I don't care what it looks like or what it does" :'( I honestly just want to teach everyone for free so I don't feel so smart and dumb at the same time. anyone else feel that way?
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phzi said:
Nobody in a provider store is going to have even a small clue about phones they don't already stock, this should not be a shock. And if you're on xda you're a bit above the typical consumer...
There is basically no benefit in knowing about a phone you don't stock yet from a sales perspective. You can't sell what you don't have.
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I agree. I've perused tablets in Best Buy and after engaging the nearest 'team member' for less than 3 minutes, I realize that I know more than they do.
It's the same experience when going to the auto parts store. There are some people who can carry on informed conversation, but 90% are the type who watch fast & furious movies in awe, and know nothing about repair or maintenance or they can only look up part numbers.
Basically, lower your expectations.
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
I Am Marino said:
This is why I get mad when I've tried many times to get a job in those kind of places to no avail because I don't seem to have any big time qualifications to my record yet if I go into any outlet store and begin talking about phones, the sales rep looks at me like I'm making up things or shocked I know anything.
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I have had similar experience with applying for jobs at auto parts stores. The 'now hiring' sign is displayed for several months and the staff changes about every 3 weeks, but I never get called. For a while there was an older woman who not only knew nothing about cars but she also needed help to use the computer program to look up parts.
I finally realized that these people will work for less money than I will because I actually know what I am doing. It really is sad that people with any level of technical or mechanical ability don't actually work at the retail level because they can't get enough money.
And don't get me started on the people who work at Home Depot . .
I have no past work experiance. I'm 19 years old have been the "bad" kid because I used to be a "black magic" hacker I've gotten introuble from schools best buys and targets because of it but now I'm past all that I do phones tablets anything mobile. There is never a time when I'm in best buy that I'm back in the computer/phone area and usually an older citizen is talking to a sales Rep about which one is better and the sales Rep says well product A is $1299 with 4gb ram touchscreen is way better then product B $899 8gb ram and so on but they go by the price as the sales Rep was walking her to the register I kindly walked up and said "hello ma'am I noticed you were interested in two different so-so" the sales Rep called the manager and had me kicked out for costing him the sale xD but they wont hire me? I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
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i have to say i agree not many of the people in the stores even know about the phones they have in front of them much less whats coming out.
toxicpaulution said:
... I have long hair and look like a "druggie" I don't do drugs don't have tattoos or metal on my body but yet they hire people who are clueless
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I don't mean to overstep the rules of polite conversation but you may wish to think about your image. It isn't fair that we judge based on looks, but it happens.
*Edit - When I say looks I also means assumptions that people will make of others based on their prejudices. -*End Edit
Most recently, I applied for a job repairing projectors. During the interview they kept asking me about how well I would transition to an office environment. Completely Ridiculous! I would be working in the workshop not the office and I happened to be better dressed than any of my interviewers.
Basically, some people cannot see past their little world or people they can understand.
Man Verizon store by me they don't know anything. And they are jerks as well. Went to upgrade my moms phone and said she wouldn't get unlimited data with her Droid 3 so I just bought it from newegg called up and boom she got her unlimited data. Never going back to that store again. Hate how now you have to bring phone to store to get replaced.
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toxicpaulution said:
They should for the consumer I really wish I could get hired there and be like "hey guys look at this site it will help you when a consumer comes in " Haha xD
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Frig no, we need no more non technical people. Like how not everyone is cut out for engineering or medicine, not everyone is cut out for xda.
$1 gets you a reply
I'm not saying everyone join xda but if you going to sell something atleast know alittle about the past present and the future you can't be like well I'm sorry I don't know about cars from 2011 back I only know about the 2012 Ford focus and that's all sorry can't work on you're car -.-
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If I buy an unlocked Nexus 5 from someone on craigslist. (The person bought it directly from google. Im gonna use this phone on Tmobile.) Is there anyway he can later report it lost or stolen and I get stuck with a blacklisted imei phone that i cannot use?
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Absolutely is. It happens all the time.
Edit, if you go thru with the purchase I'd meet at the t-mobile store and have them transfer the emei to you and your account. If the seller is not willing to do that then you'll know what his or her intentions are.
Take a photo of him handing you the phone.
its unopened... if that makes a diference
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kanyewest said:
its unopened... if that makes a diference
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Doesn't make any difference
so I went ahead and bought it...took a pic of his license ..
And?? What do u think u can do with that pic?
kanyewest said:
so I went ahead and bought it...took a pic of his license ..
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I strongly suggest that next time, just buy it off the carrier or an official store like BestBuy. You may not be scammed now but you never know what will happen the next time.
Also Nexus 5 is already unlocked...
I bought my N5 off someone from Craigslist without any issues, I have also bought many phones off Craigslist. Just meet at a cell store of your choice and before you purchase make sure it can be activated on your account.
Raistlin1 said:
I bought my N5 off someone from Craigslist without any issues, I have also bought many phones off Craigslist. Just meet at a cell store of your choice and before you purchase make sure it can be activated on your account.
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I believe even if u meet at a store to check if it can be activate it without any issues, they can report it lost at a later time and get it blacklisted anyways.
Sent from my Nexus 5 using Tapatalk
moldovanos said:
And?? What do u think u can do with that pic?
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What you can do with it is file a claim for fraud with local authorities. With email traffic, and a picture of the person's government issued identification, it is a cut and dry case. Just the fear of a case will keep most people honest to their deal.
kanyewest said:
I believe even if u meet at a store to check if it can be activate it without any issues, they can report it lost at a later time and get it blacklisted anyways.
Sent from my Nexus 5 using Tapatalk
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If you immediately activate that phone on your account then that phone is now yours (pretty sure that is the case), I do not think anything after that point can affect your phone. This has been my experience on Sprint, I am not sure on other carriers.
Raistlin1 said:
If you immediately activate that phone on your account then that phone is now yours (pretty sure that is the case), I do not think anything after that point can affect your phone. This has been my experience on Sprint, I am not sure on other carriers.
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Sprint CDMA is different. On sprint all I had to do was make sure that phone wasn't tide to an account and like u said activate on ura and ur good to go. But gsm is different since all u do is put in the sim
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lowandbehold said:
What you can do with it is file a claim for fraud with local authorities. With email traffic, and a picture of the person's government issued identification, it is a cut and dry case. Just the fear of a case will keep most people honest to their deal.
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No. This is why I suggested a picture of him handing the phone over. That is more security. A picture of the licence plate proves nothing except identity (if that) and certainly does not prove the op didn't steal the phone
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rootSU said:
No. This is why I suggested a picture of him handing the phone over. That is more security. A picture of the licence plate proves nothing except identity (if that) and certainly does not prove the op didn't steal the phone
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Hmm..maybe a little bit of misunderstanding due to the geographical differences. When you say license in the USA, you are talking about a drivers license. He took a picture of his identification with his name and address on it. Having a name, address, email traffic discussing the transaction, and the phone in question would be more than enough evidence to charge someone with fraud.
Ok, then what? Dont be naive. If Sprint or Tmobile does not believe you that you bought that phone, you gonna hire a lawyer and pay thousands of dollars to prove that you have bought it? You really are in mercy of the phone representative you get on the phone. I've bought tons of phones on Craigslist and resold them on Ebay. If Craigslist seller wants to screw you, nothing will help you out, because its a cash transaction.. Even if you have clear evidence on your hands police wont do ****, simply because its not worth wasting their resources for one phone.
But yes, if he let you make the picture of his license, then most likely he wont try to report it lost/stolen. But then again, if he got it from Tmobile for $50 and did not pay the bill, Tmobile will block the phone, like Sprint and Verizon always have done and you still can be screwed even if the phone is not stolen.
Two weeks old on CL said he would do $325 only includes phone..no charger, box or anything. Would you guys take it? I'm trying to decide my sprint contract is up Feb 1 and i was interested in this phone and switching to T Mobile
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rickyb316 said:
Two weeks old on CL said he would do $325 only includes phone..no charger, box or anything. Would you guys take it? I'm trying to decide my sprint contract is up Feb 1 and i was interested in this phone and switching to T Mobile
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Sounds sketchy...
He was asking $375 but said it was negotiable because it didn't include anything but the phone. Would it be recommended to use any micro usb charger or is there one specifically built for this phone?
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rickyb316 said:
He was asking $375 but said it was negotiable because it didn't include anything but the phone. Would it be recommended to use any micro usb charger or is there one specifically built for this phone?
Sent from my EVO using Tapatalk 2
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Why not box or charger? Because it's probably stolen.
BirchBarlow said:
Why not box or charger? Because it's probably stolen.
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i can only agree with fellow XDA member.
if you buy new device (high end) you will defon keep the box... maybe the charger can kinda get lost (in work, school, or something) but defo not the box... and the price he is sellling it at is not a "steal"... so save few more bucks bro and get your hands on brand new boxed nexie.
take care...
My friend just bought a Black 32GB just the phone and cable, no box or charger, for 300$ of CL here in the Seattle area, he just made sure he checked the IMEI using Swappa.com (they have a free IMEI/ESN checker, be careful with other sites that claim to check IMEI/ESN's for you, cause some of those are just phishing for these numbers, and once you put them in, they will tell you its ok, but then copy the number themselves and use it for cloning devices, or for changing the IMEI on a blacklisted phone, to the white-listed IMEI you gave them. Also once you use a legit IMEI checker, call your service provider and tell them you are purchasing this right now and have the dude talk to them to verify this, you could also call whatever provider he was using, if any, so that way there's record of him selling. or you could just meet at one of your service providers stores. If they aren't willing to do that, and are absolutely set on not meeting there, then yea, somethings up. But I would at least try the approach I suggested cause you may end up getting a very good deal, and if not, then you didn't lose anything cause you took steps to ensure your protection, so no harm no foul.
AND NEVER GO ALONE ! Guy or Girl. I am 27, 6'3", ex-military, and a Guitarist who is well known in the local scene so most people in the area know me, but I still don't do CL deals by myself. I even have my CHL and carry either a Glock 19 Gen 2, or a FNH FNP Tactical .45 (not always, but sometimes, I am an opencarry adovacate, but i wont get into that here lol), and still dont go alone, can't stress that one enough. a dear friend of mine was raped in Tacoma, WA while trying to buy a crib for her daughter and i wish everyday that she woulda called me or one of our friends to go with...
The final bit of advice I can give, is trust your gut. Sounds cliche, but its true. If you feel like somethings off, it prolly is, and even if it isn't, is your life, or overall well-being, worth getting less then 100$ off on a phone, ya dig.
Not sure I agree with the people who say if you don't have a box, its probably stolen. I sold a phone without a box because when I bought it, the person at the t-mobile store told me that I would get a $10 bill credit if I let them recycle the box. Sounded sketchy to me, but I did actually get the credit.
And running the IMEI through swaapa just proves that it hasn't been marked as stolen YET. The seller could stop paying payments (if they have tmo) and the IMEI gets blacklisted then.
Silicon Knight said:
My friend just bought a Black 32GB just the phone and cable, no box or charger, for 300$ of CL here in the Seattle area, he just made sure he checked the IMEI using Swappa.com (they have a free IMEI/ESN checker, be careful with other sites that claim to check IMEI/ESN's for you, cause some of those are just phishing for these numbers, and once you put them in, they will tell you its ok, but then copy the number themselves and use it for cloning devices, or for changing the IMEI on a blacklisted phone, to the white-listed IMEI you gave them. Also once you use a legit IMEI checker, call your service provider and tell them you are purchasing this right now and have the dude talk to them to verify this, you could also call whatever provider he was using, if any, so that way there's record of him selling. or you could just meet at one of your service providers stores. If they aren't willing to do that, and are absolutely set on not meeting there, then yea, somethings up. But I would at least try the approach I suggested cause you may end up getting a very good deal, and if not, then you didn't lose anything cause you took steps to ensure your protection, so no harm no foul.
AND NEVER GO ALONE ! Guy or Girl. I am 27, 6'3", ex-military, and a Guitarist who is well known in the local scene so most people in the area know me, but I still don't do CL deals by myself. I even have my CHL and carry either a Glock 19 Gen 2, or a FNH FNP Tactical .45 (not always, but sometimes, I am an opencarry adovacate, but i wont get into that here lol), and still dont go alone, can't stress that one enough. a dear friend of mine was raped in Tacoma, WA while trying to buy a crib for her daughter and i wish everyday that she woulda called me or one of our friends to go with...
The final bit of advice I can give, is trust your gut. Sounds cliche, but its true. If you feel like somethings off, it prolly is, and even if it isn't, is your life, or overall well-being, worth getting less then 100$ off on a phone, ya dig.
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OP and you can bring me ill get him to punch me (self defense) then ill beat his ass and take my iPhone crack it first then smack him on the face making sure the glass shards cut every damn thing!
markdapimp said:
OP and you can bring me ill get him to punch me (self defense) then ill beat his ass and take my iPhone crack it first then smack him on the face making sure the glass shards cut every damn thing!
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wow, I totally change my stance. Forget everything i said (minus the part about IMEI/ESN checkers) and just bring this dude, he's like some crazy iphone wielding ninja. You can't lose with him watching ur back, they will be so scared, they'll prolly just give you the phone and free service for a year lol
Hunteres said:
i can only agree with fellow XDA member.
if you buy new device (high end) you will defon keep the box... maybe the charger can kinda get lost (in work, school, or something) but defo not the box... and the price he is sellling it at is not a "steal"... so save few more bucks bro and get your hands on brand new boxed nexie.
take care...
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Actually it probably is a steal. Get it? :laugh::good:
mistahseller said:
Actually it probably is a steal. Get it? :laugh::good:
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:rimshot:
Sent from my Moto X
Not worth
No go people. It's not about being stolen, I've had my phone stolen before and I needed to send my box and service agreement into Asurion. It could be that he has the box and may sell it but then report it stolen after the fact. I've done business on craigslist plenty of times and actually learned this the hard way about a year ago when I bought a Nexus 4 blacklisted from T-Mobile about 3 days after I bought it and was working. Always get the box with the IMEI sticker still attached when buying phones on craigslist, in most cases your better off than not.
Sent from my Nexus 5 using XDA Premium 4 mobile app
So I bought a moto g 16gb unlocked on ebay. It was case open, but practically unused, and it was £20 cheaper so I bought it. There was an issue with the SIM, it wouldn't even detect it so I thought the pins were broken. Took it in for repair, turns out the IMEI is blacklisted and phone most likely stolen, so my question is, is it possible to change the IMEI and still make it work? Or get the IMEI unlocked? Is there any workaround for this or am I permanently screwed with this phone?
You are screw imei. Tampering is highly illegal, except this was done over ebay which means PayPal was in play bring it up with them. You may get your cash back also check the disscription make sure it wasn't buried in their
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Durteedee said:
You are screw imei. Tampering is highly illegal, except this was done over ebay which means PayPal was in play bring it up with them. You may get your cash back also check the disscription make sure it wasn't buried in their
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Okay, well I'm about done with drama, I know this guy is a scammer, I had some arguments and he's a total scammer and I can't be bothered to mess with paypal legal team and whatnot. I was just wondering if there's an alternative way to get it fixed, guess not though. I might just give it to a relative as an ipod touch.
kolega28 said:
Okay, well I'm about done with drama, I know this guy is a scammer, I had some arguments and he's a total scammer and I can't be bothered to mess with paypal legal team and whatnot. I was just wondering if there's an alternative way to get it fixed, guess not though. I might just give it to a relative as an ipod touch.
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kolega28 said:
Okay, well I'm about done wno ith drama, I know this guy is a scammer, I had some arguments and he's a total scammer and I can't be bothered to mess with paypal legal team and whatnot. I was just wondering if there's an alternative way to get it fixed, guess not though. I might just give it to a relative as an ipod touch.
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PayPal isn't that bad and is on your side just look into it
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if you got scammed they might help you out. might as well right?
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You'd be pretty pissed off if someone stole your Moto G, fixed the IMEI blacklist then was able to sell it... unless you stole it joking
Seriously though bring it up with Paypal.
Re-read the Ebay listing and make sure it is NOT listed ANYWHERE in the description about being blacklisted.
Then, as everyone is suggesting, at least bring it to the attention of PayPal and eBay.
A blacklisted phone by IMEI can't be recovered ever again, because [Corrections allowed] when somebody calls to it's carrier to block their stolen phone by IMEI, they block/blacklist it and that wouldn't be suposed to turn on, or at least that's what i've read weeks ago. That blacklist would make that not even another countries carrier SIM cards work on that phone. :/
Technically that Moto G is now an iPod Touch. :/
I don't know 'that' well those online shopping sites (ebay, mercadolibre, amazon, etc.) but you could be able to report or, (corrections) take legal actions against the user that sold you that.
Just saying.
Sent from my XT1058 using xda app-developers app
resell it
if you can't return it to the seller, or get a refund from PayPal/eBay, you better try to resell it to somewhere abroad
zach_h said:
if you can't return it to the seller, or get a refund from PayPal/eBay, you better try to resell it to somewhere abroad
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And be a dirty douche bag like the guys who sold him the phone??
That's pretty low man.
Unless in the description he states in huge writing right at the top "BLACKLISTED DEVICE", which is what the first guy should have done.
ATRIXXIRTA said:
And be a dirty douche bag like the guys who sold him the phone??
That's pretty low man.
Unless in the description he states in huge writing right at the top "BLACKLISTED DEVICE", which is what the first guy should have done.
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no. his device is blacklisted only in his country. users abroad can use it
Did not know that...
So if I were to purchase a device online that has been blacklisted in, say, Europe, I could use it here in North America?
I just thought the IMEI be blocked everywhere.
Blacklisting is available only in the UK afaik, besides you should get a refund from eBay/PP/Seller, it's quite easy.
Otherwise it can be used in any other country w/o a problem.
Also there is a way to unblock it if you got the original box. Probably the idiot sold it and then reported it stolen.
Some time ago I was looking for American iPhones but some were black listed and I've been told that you can't use them here in Europe
Sent from my XT1032 using xda app-developers app
Paypal protection is there for this sort of thing and is pretty easy to make a claim, why someone can't be bothered is a mystery indeed, unless there's more to this than has been told.
EBay Buyer Protection is a wondrous thing. Also for phones just go to swappa.com.
Sent from my XT1028 using Tapatalk
yes there is a way.....
kolega28 said:
Okay, well I'm about done with drama, I know this guy is a scammer, I had some arguments and he's a total scammer and I can't be bothered to mess with paypal legal team and whatnot. I was just wondering if there's an alternative way to get it fixed, guess not though. I might just give it to a relative as an ipod touch.
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there is a way but you wont find it here because there are some ppl that want to unblacklist their hard days work of stealing phones. I feel what you are going through and you need to serch google as there are plenty of sites offering the service.... I had one done over the web on a telus note 2 and worked flawlessly. and yes I got scammed too... on ebay.
Well what can I say, a complete farce from start to finish.
From pre ordering to the numerous phone calls and emails to cancel my order and then to try and return my phone for a full refund.
In the end I had to get the police, Santander bank and trading standards involved to get my money back.
I had to wait 3 weeks for my order to ship to me in which time they wouldn't cancel my order even though the phone wasn't built or shipped.
They then said they would send out a pre paid label for me to return the phone, 6 times I had to request this and they never sent the labels while the 14 day returns time scale ran out due to this! I rang DHL and they told me no request was ever made for a returns label!
This left me with no option but to contact the police ,my bank and trading standards, all of whom were brilliant and helped me out :good:, my bank did a charge bank and refunded me my money back. All emails that I sent and received was shown to the above and once Motorola found out I had contacted the above they refused to respond to me anymore
I now have a brand new and sealed moto x style sat on my shelf , I have my money back and I have done all I can to return the phone, I don't know what to do with the phone now?
This was my 1st experience with Motorola, I have read similar experiences , and no doubt that there are lots of happy customers. How can they treat customers like this.
Motorolas loss was Nexus 6p gain
Interesting, I got my return label in about an hour because I requested it online. No phone call was needed. I didn't send my phone back but I could. From what I have read that is the way to do this, go online, submit a return within a few hours you will have an email with the label, end of the issue. I think you will eventually have to send it back or more legal issues may occur.
Seems to me that the phone support is poor so just don't go through them
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
ant78 said:
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
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joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
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joshuadjohnson22 said:
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
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To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
ant78 said:
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
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well good luck and enjoy the nexus
joshuadjohnson22 said:
well good luck and enjoy the nexus
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Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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doesn't matter at this point. Within the 14 days you can use the device as a daily driver so to them it doesn't matter. If I were you I would play with it. Just don't break it lol
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
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If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
You know, reading this post just made me decide to go ahead and unlock my device (that I've had for a week) for rooting/moding. I was on the fence because if I unlocked it I would have lost my warranty. But knowing I will never have to deal with Moto Customer Service is a good thing. I won't wanna lose my phone for weeks if something goes wrong anyway, so I'll be better with my local repair shop.
My previous phone, Galaxy S4, developed the dreaded swollen battery. And they wanted me to send it back for a replacement, instead of just sending me a battery. So that makes me not want to deal with customer service at all.
Sorry to hear about your experience. though.
jonathanbailie said:
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
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Thanks, it has been a rough ride!
I only cancelled when i saw the nexus 6P
joshw0000 said:
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
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Im intending to keep the phone sealed now, i dont think i have heard the last of Motorola support! Lets see how long it takes for them to send out a label now i have my money back!
I got full refund after having phone for like 5 days, unlocked boot loader and all, no issue at all, then bought the bigger internal memory one, which I should have from beginning. i think you go a bad luck kinda deal my friend
Sorry you feel that way...
Sent from my SCH-I545 using Tapatalk 2
ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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For me, the prepaid return label was FedEx, even though the package originally came DHL. Might want to check with them.
This is why I bought mine from Amazon, but I'm keeping it.
ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
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Motorola contracts FedEx for the return. Not DHL. You went the wrong route.
Also, make sure your Motorola account has the correct email address. I used Google Plus login when I created the Motorola account and it showed some weird email address when I check my Motorola profile. I had to go in there and updated to the correct email address.
You will want to send the phone back. Contact any FedEx retail location, give them your address and they may have your label on file. If you decide to keep the phone, Motorola might bill you for it. If you don't pay, they will send you to collection. Good luck.