Issue with T-Mobile online purchase - Note Edge Q&A, Help & Troubleshooting

(I created a separate thread for this incase others experienced the same issue that I had without having to check through the existing long thread of pages in the other thread. The agents I spoke with mentioned there were others who had the same issue occur):
I tried to order the Galaxy Note Edge shortly after midnight. Since T-Mobile seemed to have an issue with allowing people to log onto their accounts(LOG IN button is grayed out), I was successful in placing an order directly from my phone since the LOG IN button was available there.
Somehow when I clicked the button to submit the order, it glitched and there was no notification that the order was submitted. The only way I found out it was accepted was when I check my debit account and saw the money was taken out in full(I chose to pay in full for the phone).
Today I tried to chat with an agent who told me that in their system the order was pending because it was in EIP(for people who chose to pay by monthly payments). There was too much confusion and it seemed that due to the glitch that I would end up paying the full amount plus the amount for people who chose to pay monthly. I eventually lost connection with the chat and to avoid all the issues/hassles, I called in and had my order cancelled.
The unfortunate thing is the person who I was speaking to said I have to wait 24 hours before placing a new order. I'm not sure if this is due to the possibility it could conflict with my existing cancellation.
For others who might have experienced this issue when ordering the Note Edge(or on prior orders), would there be a problem if I place an order without waiting the 24 hours since the first order attempt? How about if I submit the new order using a different credit/debit card ?
Thanks for any insight you all can give me.

ducster_usa said:
(There was too much confusion and it seemed that due to the glitch that I would end up paying the full amount plus the amount for people who chose to pay monthly.
Thanks for any insight you all can give me.
Click to expand...
Click to collapse
Was there a link to order w/o a plan? I couldn't find one?

Rudolpht said:
Was there a link to order w/o a plan? I couldn't find one?
Click to expand...
Click to collapse
If you are an existing T-Mobile customer, you can log into your account and add the Note Edge to your cart. On a prior screen(before the one that you can submit the order), there will be a tab near the top of the page where you can choose to just pay for the phone in full(this way it will allow you to purchase without a cellphone plan).

Thank you. Unfortunatley it will not let me create an account withought a tmobile cell number. This helps though, thank you.

Rudolpht said:
Thank you. Unfortunatley it will not let me create an account withought a tmobile cell number. This helps though, thank you.
Click to expand...
Click to collapse
You're welcome. I do believe that in order to buy the phone without a plan you would need to be an existing T-Mobile customer(and thus have a cell phone number).

Related

TIP: Review your wireless bill

I'm not sure if this has been discussed (if it has and it's been buried, it's probably about time we discuss this again).
I'm looking around the AT&T bloatware (which I'm hoping to remove soon) and touched the Where (W) app. The Terms of Service (TOS) pops up. Some of us will just touch OK right away. Some of us will read. On my first Cap, I just touched OK and quickly saw what Where was about. Didn't like it. Never used it again. I returned my device due to GPS and Power issues and got my replacement Cap. I launched Where again while playing around and this time I read the TOS. In red, it says that if I continue to use this service and if I don't cancel within 7 days, I will be charged $2.99 per month. It also gives me a website to review all of my mobile app subscriptions. I checked out the site and found 3 subscriptions of $2.99, $2.99 and $4.99 per month that I have been paying. I don't remember at all how they got there. They were services I have never even heard of which I don't use.
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
Addendum: Call or Chat with an agent and have them install their Free "Subscription Block" to your account. It prevents any fee-based monthly services from automatically activating without your knowledge. You will be given a code when AT&T puts this block in effect. When you decide to download an App that requires a purchase or sign up with a fee-based service, you can then use that code to make the purchase.
My bill day is 8/21 and here it is 5 days later... i still can't view the actual charges online. wish i could
I think it's to be expected by now to be charged a monthly fee if you plan on using any of AT&T's bloatware. Personally, I refuse to even open any of their programs for fear of having random charges on my bill. Just avoid them until you get them uninstalled.
From a business perspective it makes absolute sense why they do this. The general population has no idea of the free alternatives. These same people won't notice or care to check out their monthly bill's when an extra 2.99 is tacked on every month. I bet AT&T makes a killing off this stuff.
I agree, when I sold phones they offered a ton of free stuff, as in free for one month and then you started getting charged a couple bucks.
I was nice enough to tell the people to call and cancel the services if they didn't want them but most reps didn't even mention it.
RexEscape said:
Review your bill! On AT&T online billing, click "View Full Bill". Scroll to the bottom of the page under "Mobile Purchases & Downloads". See if you've been subscribed to something you didn't even know about.
[/COLOR]
Click to expand...
Click to collapse
Couldn't find what you're pointing to here. The Mobile Purchases and Downloads part.
You're probably fine then. I guess if you haven't (knowingly or unknowingly) made an online purchase or download, then maybe it doesn't show up. You're probably ok.
Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.
locsplitter said:
Yeah that's what I'm thinking. I did click on the Where app once though, so I was curious. Hopefully nothing went through. That last part about the confirmation code to prevent auto subs though is a good idea.
Click to expand...
Click to collapse
When did you launch the Where app? It probably won't show until a few days later. If you have successfully launched it it's guaranteed that you will be charged $2.99 per month if you don't have the purchase block feature and if you haven't canceled within the 7 days grace period. Just look out for it in a few days.
This was a couple weeks ago. I think it was even before I got my monthly bill. Hopefully I'm set and don't have to worry about it.
Also, I tried the last part in your original post about talking to a live rep and having someone put that auto-subscription block on the account.. the rep never even heard of it and directed me to call customer service instead.
Hmm
I stupidly clicked on Where. Now how do I cancel it?
Thanks for the heads up. I found 2 charges on my bill for them called att up and had them cancel it as I couldn't find where on my account I could cancel them. I also added the block to my line as I already had it on my daughters line.
Funny thing is that I work for verizonwireless and know all about this and see it every day but I fell victim to it. They credited me back for the charges which I wasn't expecting at all.
Glad I can help.
gunnyman said:
I stupidly clicked on Where. Now how do I cancel it?
Click to expand...
Click to collapse
Call your agent and ask about the Mobile Purchases and Downloads. They should know about this. Not all agents know, as we have read so far. But mine was able to refund and put a block. I had I'm a happy camper!

[Q] Brand new OPO, never activated, blocked IMEI!! HELP!

I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!
I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon
Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail​
--Sheesh, that isn't what I said at all
Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon
Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott
Glad you managed to get it resolved....... Enjoy your OnePlus One

Keep away from theandroiddoctor.com

Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
That stinks man
Sent from my Pixel using Tapatalk
Jesushasadroid said:
That stinks man
Sent from my Pixel using Tapatalk
Click to expand...
Click to collapse
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
umitgl said:
My order number is 15288.
I can send a lot of screenshot from my unlocked phone. Why I'm so ungry for $15. I lost totaly $500 for this phone. So $15 is not important for me. I can paid another $15 for permanent unlock my phone.
If you are theandroiddoctor person, you should explain the all process. Why technician close the session after unlock process without my test result. Nobody answer me, nobody answer my support request.
All time they use bad words and their behaviour is not fair.
Regards,
Click to expand...
Click to collapse
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
theandroiddoctor
Droidriven said:
Because they aren't a true professional shop, they are someone that does this from their home. They don't care about whether your phone works, they only care about getting paid and they didn't do the right thing because they didn't want to pay for messing your device up because they don't have a true business like a true professional would.
That's what you get for trying to save money to get it done and trusting someone that you found on the internet instead of taking your device to a trusted and reputable professional shop, you get what you pay for, it's your own fault for being stupid enough to trust someone you found online.
You made a bad decision and now you're paying the price, get over it, move on and learn a lesson from it. Posting here isn't changing anything.
Sent from my SCH-I535 using Tapatalk
Click to expand...
Click to collapse
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
js6281 said:
Regarding the Note 5, the phone can be restored to factory conditions by downloading Samsung Kies. Once downloaded fire up the software, select "tools" followed by "firmware upgrade and initialisation". Then connect your phone and the software will download all the necessary files, including the latest updates. I know this because they screwed my phone's IMEI during a unlock process, probably hoping they would squeeze more money out of me for a IMEI repair. Kies solved my IMEI problem, and their unlock wasn't affected by the Kies update (their unlock worked). These are unsavoury people who had access to my computer and phone while they carried out their half a job. Hindsight is a wonderful thing....
Click to expand...
Click to collapse
Deleted
Cyberbullying at it's best, STAY AWAY FROM THEM
To add to the OP's experience, here is what i had to go through:
I asked about the process to unlock a galaxy s7 and the online chat support rep sent me a Google pay link. I asked him whether they'd support Paypal and he responded with a barrage of expletives, also threatening to install active x and hack my browser. NEVER EVER USE THIS SITE FOR ANYTHING.
umitgl said:
Hi,
I bought the unlock service for my sm-n920p note 5 phone. The connect my phone remotely. They make somethings then said the phone is unlocked. But my phone is not unlocked. I couldn't use my phone. Then my phone give invalid sim messages.
I couldn't reach support. Open a few tickets but nobody contact me. I reach them via chat but they said me phone is blacklisted and a lot of "mother ****er, **** off, etc". They don't give me money back.
They give guarantee theandroiddoctor_com/imei-guarantee
They said unlock will be permenant.
Please keep away this persons and send this messages to your friends.
Regards,
Click to expand...
Click to collapse
They are racist. Disgusting human being. I had a horrible experience through their online "help" to fix my note 5 blocked on the Samsung Google Account Verification screen.
Disgusting
I am filing a racial discrimination complaint against this Sharena Johnson that sent me a gpay link and their service. What a disgusting person
GOOD NEWS
Just want to let everyone here know that the androiddoctor has been shut down by me. I contacted someone in the higher dept in shopify and i got their website shut down. They messed with the wrong person. Scammed my friend for $40 now they are done.
Here is proof
Attached are photos showing site down and me messaging them before and after.
hec2k said:
Attached are photos showing site down and me messaging them before and after.
Click to expand...
Click to collapse
Dude they're still online.
Lets report the site to google and firefox . Maybe they'll mark the site as deceptive
Report Link

Infomation Frp Bypass, Google Pixel 32gb 7.1.2 through remote service...

Hello,
I recently received a second hand Google Pixel. It was running selfish N2G470 Sailfish 7.1.2. Upon further inspection I realized it was also OEM from Google. Once I purchased a Type-C charger to see if the phone even worked, I quickly realized it had the FRP locking activated and no way into the phone.. After days of Dead End video's, Out Dated Guides, and pointless APK files, I continued searching for a solution. A few days later, while shopping on EBay, I ran across a remote FRP service that said they would remote in using Team Viewer and have it completed within 1 hour after making initial contact with me after the purchase. I was skeptal. But the money was protected through PayPal and it was only $10.00. Soon after, I am contacted, remotely assisted, and step by step guide on the pixel itself and 15 min later, through the FRP Lock. I should have taken better instructions when he was telling me over video chat but, he left the version of platform tools on my pc, as well as his custom apk files and image's (it updated to 8.0 after frp bybass) Anyone interested in the files he left behind on my computer that he download from his server let me know. He used fastboot and adb. Let me know. If you know what your doing, it might help. I can kinda help guide you through the steps on the phone, my girl took a few notes on paper as well. I wanted to get this info out now, but I will come back soon with an updated tutorial. :good:
kmsoldiers4 said:
Hello,
I recently received a second hand Google Pixel. It was running selfish N2G470 Sailfish 7.1.2. Upon further inspection I realized it was also OEM from Google. Once I purchased a Type-C charger to see if the phone even worked, I quickly realized it had the FRP locking activated and no way into the phone.. After days of Dead End video's, Out Dated Guides, and pointless APK files, I continued searching for a solution. A few days later, while shopping on EBay, I ran across a remote FRP service that said they would remote in using Team Viewer and have it completed within 1 hour after making initial contact with me after the purchase. I was skeptal. But the money was protected through PayPal and it was only $10.00. Soon after, I am contacted, remotely assisted, and step by step guide on the pixel itself and 15 min later, through the FRP Lock. I should have taken better instructions when he was telling me over video chat but, he left the version of platform tools on my pc, as well as his custom apk files and image's (it updated to 8.0 after frp bybass) Anyone interested in the files he left behind on my computer that he download from his server. He used fastboot and adb as well. If you know what your doing, it might help. If any major break comes along, think of me. I can kinda help guide you through the steps on the phone, my girl took a few notes on paper as well. Am i allowed to attach files from my pc to here? I wanted to get this info out now, but I will come back soon with an updated tutorial. Let me know if I can post files, otherwise, message me and I'll send them to you some other way if that's cool...
Click to expand...
Click to collapse
kmsoldiers4 said:
I recently received a second hand Google Pixel. <snip>
Click to expand...
Click to collapse
Where does one receive a second hand Pixel? If it was a hand-me-down couldn't you just ask the user to log in and remove their account from the device? Even if you bought it from a stranger they could have given you their Google password and then immediately changed it after you removed the account yourself. And just for curiosity, how much does a second hand Pixel cost?
it would probably help some people, yes.
If you post them, perhaps try posting them to a few different file sharing places; ie MEGA, rapidshare, etc so they can be shared for a while without being taken down.
Thanks for helping the community.
hey man, im in the same kind of situation and not sure what to do, was gonna use one these guys if i didnt get something sorted soon.
im on pixel 32gb, sailfish 7.1.2 with 5th august 2017 patch, im unable to side load or get past anything with the guides on here or online, either due to bad apks or just wrong instructions, keep hitting brick walls and the guides and videos are little to no help, if u would please share these files, it would be great help , if u cant post a link, could u pm me plz ? thanks a ton!!!
bobby janow said:
Where does one receive a second hand Pixel? If it was a hand-me-down couldn't you just ask the user to log in and remove their account from the device? Even if you bought it from a stranger they could have given you their Google password and then immediately changed it after you removed the account yourself. And just for curiosity, how much does a second hand Pixel cost?
Click to expand...
Click to collapse
Well, the phone was givin to me by an old boss that could no longer afford to pay my hourly, under the table wage. I'm not sure where he received it from. Second hand cost? Well he owed me 75 bucks for a few hours of unloading & loading box trucks, so $75 bucks I guess...
kmsoldiers4 said:
Well, the phone was givin to me by an old boss that could no longer afford to pay my hourly, under the table wage. I'm not sure where he received it from. Second hand cost? Well he owed me 75 bucks for a few hours of unloading & loading box trucks, so $75 bucks I guess...
Click to expand...
Click to collapse
You're joking right? An old boss.. under the table.. not sure where it came from.. 75 bucks.. come on.. this is a 700 dollar phone. Where did it really come from? You should know before you use it. Otherwise throw it out. It's not worth the bad karma. Just my opinion.
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
You're joking right? An old boss.. under the table.. not sure where it came from.. 75 bucks.. come on.. this is a 700 dollar phone. Where did it really come from? You should know before you use it. Otherwise throw it out. It's not worth the bad karma. Just my opinion.
Click to expand...
Click to collapse
Yeah, 75... buy some old 68 year old that does a ****load of moving services...
kmsoldiers4 said:
Yeah, 75... buy some old 68 year old that does a ****load of moving services...
Click to expand...
Click to collapse
Still not worth it. Do you think it's legit? Honestly. Throw it out. You'll feel a whole lot better in the long run. Anyone that needs to frp bypass is asking for trouble in the scheme of things.. but that's just me and my silly moral values. Take it for what it's worth. Good luck to you.
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
Still not worth it. Do you think it's legit? Honestly. Throw it out. You'll feel a whole lot better in the long run. Anyone that needs to frp bypass is asking for trouble in the scheme of things.. but that's just me and my silly moral values. Take it for what it's worth. Good luck to you.
Click to expand...
Click to collapse
Wtf are you even doing on this developer site if you don't want to have access to files and features no-one else or very few have or can ev3n have the chance to get.
kmsoldiers4 said:
Wtf are you even doing on this developer site if you don't want to have access to files and features no-one else or very few have or can ev3n have the chance to get.
Click to expand...
Click to collapse
As I said.. good luck to you. We all choose the road we are meant to travel. They might not be the same but they are ours. Amf.
Sent from my Pixel using XDA-Developers Legacy app
Ok. Tomorrow (later today) lol now that my days off are back N' Cracking, I will post this make **** guide I have and, also upload any files I have on my pc to a file sharing site. Any suggestions on the file sharing site?
im interested!!
Hey so im totally stuck on 7.1.2 and would be interested in the files and lil help if possible....
bobby janow said:
Where does one receive a second hand Pixel? If it was a hand-me-down couldn't you just ask the user to log in and remove their account from the device? Even if you bought it from a stranger they could have given you their Google password and then immediately changed it after you removed the account yourself. And just for curiosity, how much does a second hand Pixel cost?
Click to expand...
Click to collapse
>Given you their Google password and then immediately change it.
Do you realize how wrong this is?
KittyRgnarok said:
>Given you their Google password and then immediately change it.
Do you realize how wrong this is?
Click to expand...
Click to collapse
Of course I do. But if you sell a phone without removing your account then you must pay the price or refund the money. No?
Sent from my Pixel using XDA-Developers Legacy app
bobby janow said:
Of course I do. But if you sell a phone without removing your account then you must pay the price or refund the money. No?
Click to expand...
Click to collapse
Doesn't matter if you sold the phone. Anything under the table is implied as is. No amount of money is worth your own person security. You should never under any circumstance tell anyone any of your passwords ever for any reason whatsoever
Edit: the right thing to do of course would be to remove accounts before frp or to be on-site when they set up their phone but not everyone even knows about frp and even less of the general public will know how to actually remove accounts
KittyRgnarok said:
Doesn't matter if you sold the phone. Anything under the table is implied as is. No amount of money is worth your own person security. You should never under any circumstance tell anyone any of your passwords ever for any reason whatsoever
Edit: the right thing to do of course would be to remove accounts before frp or to be on-site when they set up their phone but not everyone even knows about frp and even less of the general public will know how to actually remove accounts
Click to expand...
Click to collapse
Under the table? What exactly does that mean? Illegal? You either delete your emails and change your pwd or pay the price. Let's not get crazy here. It's just an email password for perhaps 2 minutes to make some money that is "under the table". If you can't stand the heat then get out of the kitchen.
Under any circumstances, ever, whatsoever? Come on.. call me paranoid. Figure out how to do it safely. I'm sure we have the mental capacity to do something like that. Or refund the money.. simple.
bobby janow said:
Under the table? What exactly does that mean? Illegal? You either delete your emails and change your pwd or pay the price. Let's not get crazy here. It's just an email password for perhaps 2 minutes to make some money that is "under the table". If you can't stand the heat then get out of the kitchen.
Under any circumstances, ever, whatsoever? Come on.. call me paranoid. Figure out how to do it safely. I'm sure we have the mental capacity to do something like that. Or refund the money.. simple.
Click to expand...
Click to collapse
No I'm not saying illegal I'm saying any direct transaction from one person to another like anything not done through an actual retailer. And no you really shouldn't be giving out passwords at all for any reason. Having that information for 2 minutes can create a window for someone to figure out your typical password structure or cross reference a fair bit of information that could lead to access to a lot more than what was intended. Again I'm not saying that not properly wiping the device so someone else can use it is okay, but I am saying it is not the responsibility of the seller to give you any passwords or personally identifiable information. It is also the responsibility of the buyer to know and ask about potential frp situations or at least understand the implied "as is" condition when buying really anything directly off of someone else.
You make a good point. Although I still think the seller has the responsibility to sell the device so it can be used by the buyer. That seems to be implied by selling it. Almost like I'm selling you my car but.. well sorry dude .. you can't have the keys. Not my problem but yours since the car is in your driveway.
Well selling a car is kinda different and has actual legal restrictions to prevent that such as title transfers etc

Imei help please

Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Bobbybre said:
Very similar situation with Verizon.. called them many times but they saidthe phone was under contract and I'd need the account info and before they can help me. I've tried to contact the guy on fb where I bought it and seen his post from a sell/buy page yet his account. Is no longer available or doesn't show when I search his name. I asked if I could have a number they have on file or can they contact him and they said that they couldn't due to privacy issues.. I bought the s7 edge from him and now only use it have of it is an Internet Explorer... it's a very nice phone set me back 240.00 between a rock and a hard place please help. Or any advice on what to do just try and sell it across seas get a Lil money back. That was about the best advice I have gotten so far. Thanks guys
Click to expand...
Click to collapse
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Droidriven said:
You've been had, it seems they sold you a device that has been blacklisted due to non payment on their bill.
The only way to activate this phone is for the former owners bill to be paid, then they will remove the block.
Otherwise, sell it, but make it known to any buyers that it does not have a valid IMEI/blacklisted.
Don't cheat someone the way you were cheated, cut your losses and consider it a lesson learned, then be smarter the next time you buy a used device. Remember, when you find a deal that's too good to be true, it usually is.
If you buy from ebay, only buy devices that say they have a good/valid IMEI and only from sellers with a very high rating.
The safest option for buying used devices is to use Swappa.com.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
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Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
Bobbybre said:
Not sure if you got my earlier reply I just want to thank you for taking the time to answer my question.. Verizon totally left me in the dark basically. It's weird that Verizon won't let me pay a balance if there is one left won't lmk anything. Especially seems how I'm on a sister network and ultimately I'd be bringing them money in not even bring the phone in. Lol anyways I appreciate it again may try and sell it no worries won't do unto others what was done onto me feels kinda crappy.. ttyl
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They won't discuss or handle anything specific about an account with anyone but the authorities or the owner of the account, for security and privacy reasons, they are bound by law on this.
On a side note, if you bought the device from eBay then eBay might reimburse your purchase because what you received was not what was listed, you didn't get what you paid for. It wasn't listed as invalid IMEI, it was posted and sold as if it was all legit when it wasn't. eBay might handle this for you, it's worth a shot, at least.
DO NOT CONTACT ME VIA PM TO RECEIVE HELP, YOU WILL BE IGNORED. KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

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