Connection times out - Sprint Galaxy S 5 Q&A, Help & Troubleshooting

I have been getting "Connection timed out" error all day today.
Any suggestions, anyone?

Robbie Doo said:
I have been getting "Connection timed out" error all day today.
Any suggestions, anyone?
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Does your data icon still appear or does it come and go when that happens?
My phone does that at my house because I have 3 towers with great signal and the dumb phone jumps back and forth all day so fast/much the 3G doesn't get to stay caught up so it drops and comes a lot.
Once all LTE shouldn't be an issue but I imagine your phone is either doing similar or jumping between LTE and 3G a lot maybe due to one being weak?
Try CDMA only mode for giggles too. (under more networks on settings).

bryanu said:
Does your data icon still appear or does it come and go when that happens?
My phone does that at my house because I have 3 towers with great signal and the dumb phone jumps back and forth all day so fast/much the 3G doesn't get to stay caught up so it drops and comes a lot.
Once all LTE shouldn't be an issue but I imagine your phone is either doing similar or jumping between LTE and 3G a lot maybe due to one being weak?
Try CDMA only mode for giggles too. (under more networks on settings).
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I don't know what the problem was. I just uninstalled the Playstore update and ran it, which went through and connected alright. So far it's been working after that.

Today I'm getting the same "connection timed out" error again on Playstore. I don't know if it's just me or Playstore has issues?!

Robbie Doo said:
Today I'm getting the same "connection timed out" error again on Playstore. I don't know if it's just me or Playstore has issues?!
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Is Playstore only spot you have issues?
If the connection is really slow this will happen too.
To eliminate it being Playstore just try WiFi.
I'd bet it's the data connection though. The question would just be the cause and why. Is it dropping or just slow and if dropping is just the area tower etc.

bryanu said:
Is Playstore only spot you have issues?
If the connection is really slow this will happen too.
To eliminate it being Playstore just try WiFi.
I'd bet it's the data connection though. The question would just be the cause and why. Is it dropping or just slow and if dropping is just the area tower etc.
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Yes, Playstore is the only one having connection issues. I did the same trick and got it back.
But, you're right, I think the connection at my work area is not the greatest. All the carriers get 4G/LTE in my cubicle, except for mine. I have yet to see anything other than 3G, but not losing hope.

Related

What is wrong?

Ok look at these pictures, it shows me that I'm connected to LTE, even though I have a bad signal yet I get no 4G icon and no data. I'm very confused because it was working fine but then just stopped, are my modem settings messed up? Because when have I have Rev. A. set to eHRPD I get nothing so I have it on Rev. A. To enable, and when I put radio to cdma(PRL) I at least get 3G, but no 4G when I'm set to LTE/evdo as you can see in the pics, even though it says I'm connected. So are my settings messed up in another way? I have tried restores different roms, and have even put on the new radio, no luck, I don't think its a faulty phone because it was working before and now it still shows it recognizes the LTE, but I get no 4G in the status bar, so I'm very confused, I really don't feel like unrooting just to get it replaced because I think I'm just missing some setting or something. Any help or suggestions would be greatly appreciated.
Turn airplane mode on, wait 3 minutes, turn it off, and you should be good to go. As 4G continues to roll out, there are bound to be bugs and hickups.
-95 signal strength is really weak. i wouldnt be surprised if it didnt register because the signal is so weak. i guess the bigger question would be why isnt it switching to 3g when the signal is so poor
I have a similar issue. My 4G icon will be visible and it will be working. I deliver pizzas so I leave the phone in my car tethered to my XOOM. When I get back to my car everything will look fine but my data wont be working. Sometimes if I try to go to a website on my phone within a minute or so it will recover, but I've been having to do the airplane mode thing. It works but still takes several minutes to get internet back. I'm in Las Vegas and 4G works just fine. I started having the problem recently. I think when BAMF went to the latest RUU base, the LTE/3G transition fixes seem to have had the opposite effect.
mokitaco said:
-95 signal strength is really weak. i wouldnt be surprised if it didnt register because the signal is so weak. i guess the bigger question would be why isnt it switching to 3g when the signal is so poor
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Maybe that might be it at my house, but when I'm in town where it shows i have a perfect 4G signal it still doesn't connect
schwab16 said:
Maybe that might be it at my house, but when I'm in town where it shows i have a perfect 4G signal it still doesn't connect
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What are your Radio versions. I am presently reverting my radios since my problems started when I updated to the latest ones.
setite said:
What are your Radio versions. I am presently reverting my radios since my problems started when I updated to the latest ones.
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I installed the radio that came with das bamf 1.5, but i was still having issues before
I have tried both radios and I'm getting the same results. I'm sure something going with the network. We just have to be patient and give them time.

Some issues with the infuse

I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
It's normal to be connected UMTS. You will only get HSPA when you are actively streaming data up or down.
[email protected] said:
I have been going round and round with att on this issue. My infuse will bounce between hsdpa and umts signal every 30 seconds no matter where i am. They believed the issue was with the phone and replaced it issue still happening. Then advised that it was a network issue and opened a ticket with the "network department" who advised there were no issues in the area. They then removed and re added my data plan with the issue still occurring. Any ideas would be greatly appreciated
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Click to collapse
Is that issue causing data connectivity issues?? On my first Infuse it would show me with 3-5 bars of signal, but when I tried accessing data on apps like the Market, Facebook, or stock Web Browser it wouldn't connect and would give me an error instead. AT&T doesn't know why that was happening. They eventually told me to exchange my phone.
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
[email protected] said:
It is and i get the same error it says network unavailable. This is the second "4g" phone this is occurring on
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Wow, I had the Atrix and that was happening to me with it as well. I don't remember if it went away after I updated the firmware on it, but I had other minor issues with it as well so I returned it and got the Infuse.
I've been trying out my 2nd Infuse and it seems that it doesn't have network connectivity issues like my prior Infuse, but I've noticed it does start acting up when I use the stock web browser. Maybe the whole issue is being caused by the browser!
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
DVA4890 said:
I am taking mine back today it cant sit on HSPA+ for more then 30 seconds at a time and this is where a cell tower is almost next to my house and i can see it.
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Yes exchange it, it is a bad batch Infuse definitely not an network issue
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
Well that sucks, because they haven't flipped the switch in my area yet. So, I won't know if my phone has this issue till they do
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
I've been streaming on Pandora for 2 or 3 hours without an issue. My network type switches between UMTS and HSDPA constantly, is that normal?
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
[email protected] said:
After working with tech support they feel it is an issue with the phone as it is not locking on to a tower signal. I was also informed that it not a common issue but has been seen with a few of the infuses sounds like a bad batch of phones may be floating around
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Man that sucks!! I started having network issues with my 2nd Infuse last night. Today I tried searching the Market and it just kept loading till it eventually gave me an error! I guess Best Buy has the bad batch. What sucks is that the rep at Best Buy almost gave me a hard time when I told her I wanted to exchange it due to network issues.
Spoke to AT&T again and the rep told me that the update isn't for any network issues and that she hasn't heard of any problems with the Infuse so she advised me to either get another Infuse or return it and get some other phone.
sim card problem
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
hipo13 said:
hi everyone...
i had unlocked my infuse. i insert my sim card. it sometimes make calls but sometimes not. sim works perfect on my vodafone 945 and samsung 5620(monte). it automaticaly shows flight mode when connection gone. i have a look at phone status it shows signal but doesn't show network provider name. please help me. what must i do?
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Did you network unlock?
slider2828 said:
Did you network unlock?
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Yes i did. I tried an other sim card and it works. I think my sim is defective
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
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Click to collapse
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
Farjad_ said:
Hello,
I'm a new android user and I got the Infuse today. After reading this thread, I tried to see if my Infuse was having the same problem. I noticed when I'm not using data, it goes in to UMTS. However, if I start browsing then it'll go to HSDPA, would this be considered normal or defective?
Click to expand...
Click to collapse
Congrats on getting the Infuse and moving to Android!
You're really lucky to start your Android experience with such a great device.
Switching from UMTS to HSDPA is totally normal. The battery would die very quickly if the radio had to maintain a constant HSDPA connection. The default is UMTS, and when transferring large amounts of data, the phone should automatically switch to HSDPA.
lost2030 said:
Not sure if that makes it defective but it happens on mine. Does it have issues loading websites?? Every once in a while when I search for something on google or enter another website my phone won't even load the site and when that happens I try an app that uses internet, Market or FB, and it won't load and finally give a connection error. AT&T doesn't know what causes it.
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Click to collapse
I haven't had that problem yet, but I've really mostly been using wifi to surf, but I guess I should stop so I can figure out if my device is defective. I'll let you know if I have any issues.
As an experiment, try downloading the app "Net Ping" from the market and set it up to ping every 3 seconds or so in the background. Now if you check your status, it should maintain a constant HSDPA connection.
Hmm...now I'm wondering just how quickly the battery will die? Time to find out.

[Q] Is this the data issue everyone is having?

Is this the issue everyone else is having? Just got the sensation and am having data problems but no posts I've read describe exactly what I am seeing on my phone.
In the notifications bar, "Mobile Network" is constantly cycling between "On" (1 second) and "Turning on..." (5 seconds). It never stops and I get no data on my phone. I have not had any problems with wifi.
When I first got the phone, before porting in my number, it worked fine and speedtest showed 6Mb down. The first t-mo rep said they manually connected me to the tower and that worked for a few hours. I'm in the Baltimore area and the coverage where I am it really good.
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
droy.cms said:
Is this the issue everyone else is having? Just got the sensation and am having data problems but no posts I've read describe exactly what I am seeing on my phone.
In the notifications bar, "Mobile Network" is constantly cycling between "On" (1 second) and "Turning on..." (5 seconds). It never stops and I get no data on my phone. I have not had any problems with wifi.
When I first got the phone, before porting in my number, it worked fine and speedtest showed 6Mb down. The first t-mo rep said they manually connected me to the tower and that worked for a few hours. I'm in the Baltimore area and the coverage where I am it really good.
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
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Click to collapse
When did you port your number? have you tried switching the "network operator" setting to GSM only and testing that? If it works better on GSM only, it may be an ssue with a tower near you. I know that tmo is having issues with data on roaming towers atm, are you in network?
I am in network with good coverage here in Baltimore. Got the phone on Monday, ported numbers that afternoon.
On GSM only the mobile network still cycles the same way, only 2G keeps popping on and off in the notifications bar instead of 4g.
droy.cms said:
Called T-Mo again today and they told me what I've read in the forums, it's a software issue and there is nothing that can be done until an OTA update. They had me run the cyphering fix, etc. but nothing works. They are at least crediting me the data cost until it is fixed...
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Click to collapse
WOW! They had you try the cyphering "fix"? Wonder if that tech reads XDA?

Keep having data issues on my N5

So I had this issue with 4.4.2,.3, and now .4 radios. Sometimes when I switch from WIFI to LTE or from No Signal to 5 bars of LTE, data does not reconnect and I either have to wait or reboot the phone. Its extremely annoying. I am on Stock ROM rooted with Franco Kernel and currently on 4.4.3 with 4.4.4 radio. Anyone know whats going on?
are you undervolting?
simms22 said:
are you undervolting?
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Nope, I was and went back to stock voltage but it didn't fix anything
Also, I do get 3-5 bars of LTE in status bar but when I try to accessing internet I get nothing, be it in Chrome or any another app
well, its a known issue on the n5. it doesnt affect me much, as i reconnect to lte very fast and immediately have data. but, every once in a while, itll show me that im connected, but data stops flowing. at that point i turn on airplane mode, let it disconnect, then reenable it. data always starts flowing immediately after that.
simms22 said:
well, its a known issue on the n5. it doesnt affect me much, as i reconnect to lte very fast and immediately have data. but, every once in a while, itll show me that im connected, but data stops flowing. at that point i turn on airplane mode, let it disconnect, then reenable it. data always starts flowing immediately after that.
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I see. Why wouldn't they fix it? We had 2 updates already and I actually got it even worse now
kolyan said:
I see. Why wouldn't they fix it? We had 2 updates already and I actually got it even worse now
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i dont know. maybe they are aware and are working on it. but really, for me personally, it really doesnt create an issue. i turn on and off my airplane mode once/twice every week or two.
simms22 said:
i dont know. maybe they are aware and are working on it. but really, for me personally, it really doesnt create an issue. i turn on and off my airplane mode once/twice every week or two.
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For me lately its more like once a day issue
kolyan said:
For me lately its more like once a day issue
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in feb or march, there was a few week period that it happened 3-4 times a day. thankfully it didnt go on. because of that, i assumed it was a tmobile issue, with them constantly upgrading their network in my area. but now i just dont know(lol).
It could be a tower issue. I have also seen weird things where it tries to connect and when I look at the actual field test app it shows it is on say LTE but reports in Android as searching for signal. A quick test shows the APN may be at fault. I know it sounds weird but for me on Cricket if I delete the APN LTE goes away. I put it back and LTE magically appears.
Also when I had Sprint I noticed there was a weirdness in that you could have an APN for EHRPD EVDO as a bearer or LTE as a bearer but not both it seemed so it would flawlessly connect to LTE but not EHRPD or vice versa.
If you know the APN is right then it may be a tower issue. Some towers may not broadcast LTE near you but ones slightly further away do so the phone may not connect right away.
Sent from my Nexus 5 using XDA Free mobile app

Calling issues? Advanced Calling?

I recently got a GS6 and I'm having problems with calling/receiving calls.
When calling/receiving usually the other person can not hear me talking but I can hear them. Sometimes they can hear me for 30 seconds or so then they can't hear me anymore. I disabled and enabled Advanced Calling and restarted my phone and it seemed to work for one phone call. I only tested it on a short call though so it could of stopped working during the call.
I tried disabling Advanced Calling and made a call right away without restarting and the person could still not hear me. I did see my phone dropped to 1X during the call this time. Does it take time when switching off Advanced Calling for something to happen on Verizon's network?
Anybody else have this issue or a fix? I'd rather not have to do a full reset.
Thanks.
Edit: Just deleted dalvik cache and cache partition in FlashFire and it seems to be working. Will update if I have the problem again.
I was dropping calls regularly. I disabled AC and I have not dropped a call since. I would 'reboot' and double check to see it is indeed off
Sent from my SM-G920V using Tapatalk
we had to call and verizon had to "program" some stuff for AC. Try that. worked on this end.
I have this same issue. It has happened to me mid conversation. It is annoying. I didn't have this issue with my G3. I thought it might be because I'm running a room that is debloated. I'm trying to hold on to this phone because I'm hoping the next update to 5.1.1 will fix this issue. If not I'm going back to LG.
Sent from my Nexus 7 using XDA Free mobile app
Well it stopped working again today. Grr.
nessnet said:
I was dropping calls regularly. I disabled AC and I have not dropped a call since. I would 'reboot' and double check to see it is indeed off
Sent from my SM-G920V using Tapatalk
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With AC off you won't be able to talk and use data at the same time which is a deal breaker for me.
craazy82013 said:
we had to call and verizon had to "program" some stuff for AC. Try that. worked on this end.
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Click to collapse
Did you have problems activating AC on your phone? If you don't have it added to your account you have to do that first.
Bxrider117 said:
I have this same issue. It has happened to me mid conversation. It is annoying. I didn't have this issue with my G3. I thought it might be because I'm running a room that is debloated. I'm trying to hold on to this phone because I'm hoping the next update to 5.1.1 will fix this issue. If not I'm going back to LG.
Sent from my Nexus 7 using XDA Free mobile app
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Click to collapse
I'm running CleanROM 1.5. I might try flashing it again to see if that fixes it. If not then I will try stock. The problem with 5.1.1 is that it probably won't have root.
Root stock, I have not noticed this issue and this week has been a big phone call week. Lots of long conf calls many times a day.
krelvinaz said:
Root stock, I have not noticed this issue and this week has been a big phone call week. Lots of long conf calls many times a day.
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Click to collapse
Thanks for posting.
I re-flashed CleanROM 1.5, so hopefully that fixes it. If not I will try stock.
Re-flashing CleanROM 1.5 did not fix it. I guess I will have to try stock now.
BTW it is quite possible that you are just in an error with bad signal too.
krelvinaz said:
BTW it is quite possible that you are just in an error with bad signal too.
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I guess that's possible but I have 2 bars on Band 4. I could try locking into Band 13 but that is congested at times in my area.
Bars are misleading, look at signal strength instead.
krelvinaz said:
Bars are misleading, look at signal strength instead.
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Click to collapse
Around -105 dBm. You would think if there was reception issues the call would completely drop.
When I lived in an area that had a signal level of -100 to -110 I would sometimes have calls drop and Verizon stated I was in a fringe area and would let me out of my contract.
mark-in-dallas said:
When I lived in an area that had a signal level of -100 to -110 I would sometimes have calls drop and Verizon stated I was in a fringe area and would let me out of my contract.
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Click to collapse
The thing is only B4 is that high. B13 is around -93dBm.
I planned on doing a test today to see if I stand by a window where I get better signal if that would help. The call went through fine today. I checked LTE Discovery during the call and it said I was on B13 though. Around 10 minutes later the phone was back on B4. I made a call then and the person could not hear me. LTE Discovery was saying around 114dBm. I moved maybe 4ft and the dBm was around 106 and then the person could hear me. If I move 12ft more I'm by a window where I get 99dBm.
So when I sit at my desk I can't make any calls and will have to get up if I'm on B4. I wish I could force the phone to use B13 during calls.
Another issue I had the other day was my phone was only connecting to 1X even though I was in an area that had good 4G. I've always heard Samsung had crappy radios. The only times I would get 1X on my last phone (Droid DNA) was when I was in the middle of nowhere. Wish I would of noticed these issues sooner so I could of returned the phone. :-/

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