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I had a inspire 4g for a while, obtained directly from an AT&T store; I got another one for my brother a couple of weeks later in EBAY.
I wanted to give him the old one and keep the new one.
Once I had them side by side I notices irregularities:
1.
the brightness (with manual settings all the way to 100) on the Screen seemed different, the EBAY one had a little less brightness on it, the older one also seemed to have better contrast so you see some details. the color quality is different, the EBAY one seems to have a more yellowish screen toning where the Older one has a blueish coloring (colder).
2.
my dissapointment grew higher when I test the cameras and got totally different results. EBAY("NEW") seems to have a give grannier results on photos and videos. the output videos where bigger and seemed smoother on the OLD phone. video bitrate and kbps on audio where lower on the 'newone'.
3.
the metal on the housing for the EBAY phone gets scratches easier (by far) than the Old AT&T.
Other than that the phone seems ok, all works fine.
my questions are:
what could cause this? refurbished phone? bad parts? RADIO? ROM(Froyo/gingerbread)? any ideas on a possible fix?
is this really a ripoff? a refurbished phone with crappy parts (camera, body housing and LCD)?
Anyone with similar experiences? should I return it?
as a side note one had the stock froyo rom(EBAY), the other one the updated gingerbread rom(, so I'm not sure if that may cause .
About a year and a half ago, I got a counterfeit HTC Magic off ebay. It had similar discrepancies. Bland LCD, low res camera, but otherwise looked stock.
I did a search, but got no hits for "counterfeit [inspire][desirehd]" and I don't thing that would be an easy one to fake, so I really doubt that that is the case, but I can't think of anything else.
Return it... First impressions are the best impressions... If you're not happy with it now, you won't be happy with it later...
Sent from my Inspire 4G using xda premium
Hi all! New poster here, old reader
I've just gone thru my second Sensation now (in 3 days), had 2 DOA's in a row. The first had the blue light "leakage" down at the home button and the headphone jack was defect. The other one had a battery cover that did'nt quite fit, the screen would creek and move some when you pressed it, the volume rocker was loose and it had touch issues.
I'm VERY dissapointed with the original Sensation and I've never used a DOA before this phone my entire life and now 2 in a row.
Now I got a gift card with the money instead, since I don't dare to pick up my third Sensation from the same store (the first 2 had the same manfacturing date on the battery cover) so now I'm not sure what to do?
Are there any "perfect" Sensations out there? Did HTC do a sloppy job on these phones (always had HTC smartphones before, and no major issues). This can't just be bad luck or can it?
Cheers!
Bad luck.
I've had mine since June or so and I haven't had any problems with it. No real Wifi death grip, no loose back cover, nothing.
Get one from a different store.
All manufacturers are having quality issues, or at least we're hearing about them more.
The more "trouble" consumers cause shops by returning faulty phones the more pressure will be put on the factories to improve.
Persevere, the Sensation is a top of the range phone
I bought mine since June and it doesn't have any problems too. All working great. I suppose its just bad luck for you.
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Hopefully, the next replacement you get is a perfect one! It's really an awesome phone and it's kinda sad to get missed out due to some defects. ):
Mine has a bit of play in the cover but that's just how it is so doesn't bother me.
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
darryll4sh0 said:
Mines is good so far.... Maybe that store is selling fakes?
Sent from my HTC Sensation Z710e using XDA App
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Click to collapse
Nah, no fakes. It's one of our largest/most spread stores here in Sweden (deals with phones, computers, TV's etc etc).
The thing is. I'm really NO "sitting under the magnifying glas looking for dead pixels" kindof guy, so these phones really was faulty.
According to the replies of this thread though it really seems like bad luck. I will try to buy another one, in a diffrent store (well not by name but location atleast) and see if I get a normal working HTC premium sensation!
It just your luck...
What they are actually doing is giving you reconditioned or refurbished phones.These are cheaper for them and are usually ones that have had faults i.e firmware flash failures,broken screens etc.Demand a BRAND NEW DEVICE as they have to provide you with a new fully working phone when you get it.If you are in the UK we have trading standards that you could contact to start a complaint if they refuse you a new device
Aja82 said:
Thank for the replies so far!
Ok, seems (so far) that I've had bad luck. I REALLY hope thats the issue, cause I REALLY love the phone, the design, the hardware etc. But I just can not pay all that money for a premium phone that ain't.... well premium
I took the gift card for the sole reason to try and buy the phone at another store, maybe it was a faulty batch or something, who knows. But two phones in a row, with the same production date (which I can't really remember right now june fifth China I believe, have to check when I get home) wich are both faulty has really made me think twice.
So the news you guys bring so far is really good news to me!
Click to expand...
Click to collapse
Ask to try out the replacement in the shop to give it a good going over to make sure there are no obvious faults
I've had mine since June as well. I get nothing but compliments on it and honestly, its the best phone I've ever had. I must agree with everyone else when I say buy another one. I'm sure like everyone else, you will be happy too.
revolutionary, CM7, launcher pro. faux123 1.67 kernel, sim unlocked sensation 4G
Well you guys convinced me! I will go get another one today actually! Thanks for all the replies, it's been really helpfull to me!
I'll keep you updated!
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Aja82 said:
Just got my third Sesnsation (since thursday) a few hours ago. So far it's just perfect! Sweet! I has NONE of the flaws my 2 previous devices had.
Just to makr sure I got one from another batch this time I got a newer serial number, made in Taiwan instead of China. So far so good!
It pays of to be a whiny ol' customer sometimes
Click to expand...
Click to collapse
Absolutely, the more legitimate trouble customers cause by returning faulty goods, the more the stores will put pressure on the manufacturers to improve their quality
Xcor3 said:
same thing happened to me, all replacements they sent me had dead pixels.
though, i used the replacement phones to get free accessories. lol
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Click to collapse
Mine has a dead pixel but im reluctant to get anbother in case it has more problems, like my mate having 1 million (exagerated) Desires that were faulty.1 pixel i can deal with and i think ill wait till i get a few more scratches on this beauty before i demand a new one
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
jools5431 said:
I'm also on my second phone. The first one was just bad all round, and nothing seemed to work properly. The second has terrible call quality and keeps dropping calls. the wifi also keeps dropping out. one minute I have four bars and the next I have nothing. it's like the "death grip" problem but still does it even if i'm not touching the phone. Also have the back cover problem and the screen freezing problem. I love the phone but it's the phone part thats always faulty, it is by far the worst reception I have had on a phone. Oh and just checked mine and it was made in Taiwan.
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Time to start asking O2 for compensation along with a replacement phone, they're normally good at giving credits to customer's accounts. I got £15 once just by making the woman in the call centre laugh
Hi all,
Long time lurker, first time poster. A quick "thanks" to everyone who has posted in the sensation forum til now - there's a huge amount of helpful stuff in here, especially for an android noob such as myself.
In short, made the switch from Blackberry to Android a month ago, going for the Sensation. The first Sensation I ordered from Amazon had a "stuck" pixel (white) straight out the box. Returned it for a new one, which has been great until this weekend when I discovered another stuck pixel (red this time). As someone who tends to have quite dark homescreen/backgrounds, this isn't really something I can live with.
So I'm about to return it to Amazon once again, but this time I'm wavering as to whether to simply request a replacement rather than a refund, simply because 2 stuck pixels on separate brand new phones in less than a month is pretty catastrophic. Is anyone aware of this being a common issue on the Sensation? If so, I may have to look elsewhere - I'd budgeted for my new phone to last me a good 18 months or so, and at the moment they can't last more than three weeks!
Thanks in advance for all advice/help
Slightly OT but how do you find Amazon when it comes to returns, are they at all difficult to deal with? I'll probably be ordering my next phone from them.
BTW, welcome!
I got a blue stuck dead pixel on the left top part of the screen.
I'm also getting a replacement
Sent from my HTC Sensation 4G using XDA App
u do no u can get an app on android the MAY fixstuck pixels, search dead pixel or pixel fix
mine also got a white point - don´t know if it was out of box or came just 3 days after use.
thought it was dirt, because I also could see it with screen of - but now I know it was a dead pixel.
Returned it to the shop and tomorrow I get my new one from amazon.
hopefully the new one will be allright, because the phone is great!
I have them if the phone is cold, which in this weather is often. Especially when I was in London today..
But they shortly go. It tends to be in top left corner above status bar..
Sent from my HTC Sensation Z710e using xda premium
gavin - yeah, I tried using Pixel Fixer. No joy unfortunately.
seagull - they're excellent to be honest, for high-value goods like phones they send a courier to pick it up(!) and the refund hits your account two days later. (Haven't ordered a replacement so far - the price of the sensation keeps dropping on Amazon UK, so I just ask for a refund, buy a new one and pocket the difference. Has dropped £35 since I bought it 3 weeks ago!)
Cheers all, sounds like a relatively common if not chronic problem. Fingers crossed it'll be third time lucky for me, I was just starting to get to grips with it. Hopefully the rest of my posts in here will be asking for help rooting etc rather than fixing hardware problems!
Definitely bring it back so
Sent from my HTC Sensation 4G using XDA Premium App
My first 2 (original, then first replacement) had this. My current unit does not. The dead pixels were one of the main reasons I was sending them in for replacements.
Both your phones had this? I've never had an issue with mine. That's damn unlucky
got today my new one: this time not only one dead pixel, they are nearly all over mixed with dust. called amazon and get it replaced again...this sucks
murderdollpf said:
got today my new one: this time not only one dead pixel, they are nearly all over mixed with dust. called amazon and get it replaced again...this sucks
Click to expand...
Click to collapse
Amazon must have a bad batch
Sent from my CM7 Sensation XE using xda premium
Threads like this are so senseless all you will achieve is to accumulate all users that have the problem. And yet the percentage of screens with dead pixels has to be really low. As with all LCD screens there will be ones with dead pixels. There its no reason for the sensation's LCD screen to have more dead pixels than others.
Cyanoswyped from my Sensation
I recently swapped out my original ATT One X for a new one and the new unit has much worse battery life and the vibrator for haptic feedback feels loose. I would get over 4+ hours on screen time on my original One X with close to 24 hours of overall usage. On my new one I barely scrape by 3 and I'm having to micro manage brightness, wifi, LTE etc. A lot more closely.
ATT told me that they only do one replacement. After that you have to go directly through the manufacturer. Did I just get a dud or is anyone else experiencing similar issues?
Sent from my HTC One X using Tapatalk 2
Arcadia310 said:
I recently swapped out my original ATT One X for a new one and the new unit has much worse battery life and the vibrator for haptic feedback feels loose. I would get over 4+ hours on screen time on my original One X with close to 24 hours of overall usage. On my new one I barely scrape by 3 and I'm having to micro manage brightness, wifi, LTE etc. A lot more closely.
ATT told me that they only do one replacement. After that you have to go directly through the manufacturer. Did I just get a dud or is anyone else experiencing similar issues?
Sent from my HTC One X using Tapatalk 2
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They swapped mine twice. Never said anything about just one replacement.
After reading many build and quality issues with the 1.73 original shipment handsets, I was wondering if people with the factory 1.85 second shipment handsets are seeing the same issues.
Personally I have a second shipment 1.85 handset and it is very well built, great on battery, no dead pixels on any color, rarely gets hotter than warm, very minimal light bleed on lower right corner on all black screen, no corners lifting up and running like a superstar with clean Rom 3.0(ran outstanding on factory 1.85 also).
Only issue I am having is the phone seems to take longer to charge than my inspire or vivid with real HTC charger. I have tried more than one. Not so long that I think there is an issue, just longer than I have experienced in the past.
Please post your experiences with 1.73 vs 1.85 handsets and maybe we can figure out what has been fixed on the production line so far.
Personally I think they definitely tweaked it and fixed some early build issues.
Sent from my HTC One X using XDA
I had an original 1.73 and dropped it so I replaced it and got a 1.85 device. For me, they are both EXACTLY the same. Never had any issues on the first one.
I got a 1.85 One X about a week ago. Strangely, the box it arrived in was somewhat warm (for whatever reason), and the device was warm when I first took it out of the box, but I don't believe that's affected anything on the phone. Everything seems in good shape with this model; my only question is the light bleed you're referring to on the bottom right corner of the display. I think I have that too. When it's an all black display, or at least all black in the bottom right corner, it seems to be a little bit "brighter" in that area, so to speak. I also notice that the "stage light" arrangement for the backlit display on the bottom of the display (above the capacitive buttons) seems a little brighter in that bottom right corner. Sorry for the rambling, but is that what you're referring to?
On a side note, that "stage light" appearance of the backlights on the bottom of the display are supposed to be like that, according to an HTC Customer Representative. In case any of you were wondering lol.
jkel777 said:
On a side note, that "stage light" appearance of the backlights on the bottom of the display are supposed to be like that, according to an HTC Customer Representative. In case any of you were wondering lol.
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4 of my HOXs had those "stage lights" as you call them, one didn't have them at all. The one that didn't have them had a really crappy screen that was all washed out and had yellowish whites. All the ones that did have them had vivid colors and bright white whites. Be happy your display is the one with the visible backlights, the other one sucks.
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
c5satellite2 said:
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
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Click to collapse
This one that I just got today *seems* perfect. I say seems because as history has taught me 4 times over, only time will tell.
I have a 1.73 and have had zero issues with build, the only issue I had was software (clock not updating time when on wifi and coming out of deep sleep)...which has not returned since the 1.85 update. I have rooted and unlocked bootloader and currently running cleanrom 3.0, standard...and DEV editions! It has never run hot, screen is flawless, and I am happy
Sent from my HTC One XL
I dont think having 1.85 on the phone qualify the device as second shipment. Maybe one of the many numbers on the box would indicate to this. My first was 1.73 but had a dead pixel, then my second was 1.85 and was about the same minus the dead pixel.
Sent from my HTC One X using xda premium
_MetalHead_ said:
This one that I just got today *seems* perfect. I say seems because as history has taught me 4 times over, only time will tell.
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Click to collapse
I could give you an electron and you would probably find something wrong with it compared to all the other electrons.
He would complain that he could predict where it is but never find it!
Sent from my HTC One X using XDA
JBM12G said:
I could give you an electron and you would probably find something wrong with it compared to all the other electrons.
Click to expand...
Click to collapse
As long as the electron had a separating screen, faulty sim reader, terrible battery life and dust under the screen, or a bad vibration motor and overheating problems, then yeah, you're probably right.
c5satellite2 said:
Anyone having the corners of the glass lifting away from the phone issue on the new batch? Mine are all perfect on the 1.85. Any dead pixels or dust issues?
Sent from my HTC One X using XDA
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i had my first one replaced at bestbuy for dead pixels. He took out a new one x and had dust under the screen. So he set that one aside and gave me another which over all is good. However when I push down on the screen I can see an ink looking blotch show up for a second. Kind of annoying.
Agreed -Does take longer to charge
But I love the battery life on the HOX running 1.85.
I've had mine a couple days before it released on AT&T officially and my co worker has a white One X from the second shipment and our battery life is identical. Give or take an hour or so but build is exactly the same. We do this for a living and are very particular about our devices. I actually swapped mine out twice until I got the perfect one -_-
Sent from my HTC One X using Tapatalk 2
So glad I DOA'd my phone. Battery life is much better. Haven't had any wifi issues anymore. And the vibrate motor doesn't rattle.
I can't tell the difference between the two build quality wise. I know that I battery life changes drastically from phone to phone. The grey one I had the battery was perfect. I thought it was getting too hot so I exchanged it. Boy do I wish I didn't. These replacements aren't coming close to that battery life. I'm doing all I can to get one that does and hey if AT&T wants to keep sending me replacements then I'll take em.
Sent from my HTC One X using XDA
Omg after reading this and inspecting my phone I feel like I am going crazy