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Hi Folks, I have just got my hands on a brand spanking new O2 XDA Exec and what a beauty it is too!!!
I am having a few irritating problems though... If I plug in the charger the handset charges just fine. When I plug in the USB cable and connect to my pc it fails and in order for me to get it working I have to perform a repair to the active sync software on the pc. This has to be done repeatedly whenever I boot up my machine. Has anyone else experienced this problem?
Can you help a first time XDA user?
Cheers in anticipation
Weird!
I hope you are using Windows XP with SP2 running ActiveSync v4.1.
If not you'll have to be shot at dawn.
Andy
thanks Andy for your reply...
I will head out at dawn with my service revolver...
I'm affraid I'm running W2K with active sync v4.1.0
Any sugestions other than upgrading to xp?
guess latest sp for 2k and other windows update
and maybe usb drivers for the motherboard
cheers Rudegar,
I'm running W2K service pack 4 and auto update regularly! I think I'm fully up to date...
Oh, another thought...
You're not connecting via an 'USB Hub' are you?
If you are, I'm afraid I'll have to flay the man-flesh from your puny frame.
I have had no experience of said 'hubs' but I read a lot of reference to them here & AVIODING their use.
No doubt you have COMPLETELY uninstalled ActiveSync, rebooted, reinstalled & rebooted again. Doing this may give your system the proverbial 'kick up the arse'.
Andy
Not a USB hub in sight Andy!
I have indeed un-installed rebooted and re-installed as you mention and still the problem persists...I will see what happens when I reboot next time
If the problem isn't resolved I'll install XP I've just been lazy no to do so up until now...
Cheers
Hmmm.
I have been a user of Win2K (many moons ago) and am not necessarily against its use, but in the context of this discussion, I don not actually know if things CAN actually work under 2K or not.
HOWEVER
BT support was only 'properly' introduced under XP and even that had to wait for SP2, so go figure for Win2K <- hence may be an idea to look at that monster known as microsoft.com to see what pops up in the Knowledge Database re 'Windows 2000 & Bluetooth'
Now, XP SP2 was not perfect by a hell of a long shot - in my mind it is SEVERELY lacking and as a result I spent almost 2 weeks unearthing bugs, workarounds and tracking down suitable drivers!!!!! All as the result of a) piss poor programming and b) the unnecessary restrictions place on the 'proper' WIDCOMM Bluetooth drivers put in place by its new owner Broadcom.
The pitfalls re: XP SP2 & things I have learnt / discovered I therefore recorded for all....
Andy
BTW, Out of all those I've used over the years, there is only 1 Windows based OS other than XP running SP2 that I have any faith in & that was good old trusty Win98!!!!!! Win2K just got on my tits for some reason & didn't last very long!
well both my cradle and my bluetooth dongle are connected to a hub
and i dont have any issues
again i would check for usb drivers for the motherboard
like from via, sis, ali, nvidia, intel or who ever makes the chipset
on the motherboard
cpu-z shold show which chipset the motherboards use
Cheers Guys,
Having reinstalled the active sync software for a fifth time! I seem to have solved the problem!!
At least for now... I guess that there was a problem with the USB drivers that has been fixed it seems fine for now but I'll post again if the problem comes back
Many thanks
Mark
Ok I am no newbie to this, but I am sick of the frustration that comes with this problem. I've had me TC for a couple months now and it will not be recognized with my PC. I've had this problem before.... deleting the partnership, changing the USB ports and settings, downloading the newest sync software, and shutting down the fire wall, yet nothing works. The only thing I can do is use Bluetooth, which is to slow to transfer files. I need some help here, because even backing up everything on the phone and doing a hard reset takes too long to restore what I have on it now.
try to unmark ->settings->connections->usbtoPC-> enhanced network functions.
sorry, i have a german one, so look for that function.
I have the same problem with my o2 xda orbit 2.
I found that if I turned off the bluetooth and wifi it connected ok but even that seems to have stopped working now.
I got it back
I shut off the windows firewall with Vista and it works every time now. This is odd since I always had it on before and never made a change to the settings. In fact once I had given permission for windows mobile center to run with the security I never had this problem before. All I can say is it is a serious pain to disable it every time I want to access my files on the phone.
the joys of activesync......
I'm running XP-Pro on both my home and desktop PC's
with my orbit 2 I have no problem connecting at home, but failed miserably at work (other than the first time after I'd installed activesync).
I'd concluded that it was my firewall settings (which are outside of my authority to alter) we're the cause of the problem and gave up.
What usually happens is an activesync connection is established (I alway click on cancel in the first box - because I don't want to sync files etc, just to be able to explore and install software), and then when I click on explore (after it says connected) it just hangs for a minutes or so, before disconnecting.
However, I hooked up my Orbit2 to my laptop in my hotel last night (to charge) and I noticed that I could explore. OK I thought, it was the firewall.
But then today I tried exactly the same thing, and we're back to the non communicating version.
Any ideas,
Any ways to force activesync into submission - even if just at the explore level?
Thanks
simple joys
Well Vista doesn't use active sync, but I'll try to give you what I have learned. First it always helps to have the latest version of the software. I'd delete active sync from the computer and end the partnership on the phone. The phone then says to hook it up with a computer to establish a connection. Before you do restart both. Download newest version from windowsmobile, install and restart again. Disable firewall and any antivirus ( it makes a difference ) and try to establish the new partnership. If that doesn't work sometimes the comm ports are wrong and you have to find out which your phone uses. Once I had a Moto Q9h unbranded that would not sync with USB no matter what I did from the start, but it would work with a bluetooth sync. That was the worst speed ever. Anyway Good Luck.
Thanks,
yes I am using the latest (for XP) active sync.
I also uninstalled it / re-installed it
I also deleted the profile
All to no avail
Virus / Firewall settings are locked on this laptop.
Same problem
I'm using vista, uninstalled and reinstalled the last version of ActiveSync, deleted the partnership and the phone does not not connect to the pc. I dunno what to do .
p.s. : firewall is off.
no sync with xp and vista
hi
I see that Im not alone...Isync my polaris with my personal pc (vista 32) and with my professional pc (xp pro).
my rom is Aserg (many rom tested before like Bepe....same PB)
its impossible to sync both pc. I have to erase partner ship each time I want to sync.
Im not sure, but I think that windows 61 is responsible. Is that possible ? thank you for helping me !
nooms
Aserg 3
radio 168...
swatguard said:
I'm using vista, uninstalled and reinstalled the last version of ActiveSync, deleted the partnership and the phone does not not connect to the pc. I dunno what to do .
p.s. : firewall is off.
Click to expand...
Click to collapse
You said you updated active sync, but Vista doesn't use that program. You need to use Windows mobile device center. If you go to windowsmobile.com there is an update you can download that you install with the phone connected. That might work.
nooms said:
hi
I see that Im not alone...Isync my polaris with my personal pc (vista 32) and with my professional pc (xp pro).
my rom is Aserg (many rom tested before like Bepe....same PB)
its impossible to sync both pc. I have to erase partner ship each time I want to sync.
Im not sure, but I think that windows 61 is responsible. Is that possible ? thank you for helping me !
nooms
Aserg 3
radio 168...
Click to expand...
Click to collapse
You have to delete every time, because once it is synced with one computer it establishes a relationship with that pc or laptop. The two operating systems use two different programs, but really the computers should have the partnership saved. I'm not sure if the phone can have two as well though.
I haven't plugged my fuze into any PC's for a couple of months - last time I did it was with a Windows 7 machine and it worked fine....
Well - now I'm trying to get the thing to sync with an XP machine. When I plug it into the usb, I see the fuze is charging - but activesync never comes up and nothing on the pc indicates that is saw me do this.
I've tried with 3 different XP machines here today - and none of them realize I've plugged anything in when I connect my fuze?
Soo...must be something with my fuze? Anyone have any ideas?
Only thing I saw was in settings/connections/usb to pc
there is an option for "enable advanced network functionality" - which I have disabled.
FYI I'm running WM 6.5 on it....
All previous reports of this issue ended with bad USB port on Fuze but you may want to search and read a couple of the threads first.
Interesting.
I can't seem to find any of these treads - can you point me to any?
Seems rather odd that if the port was bad that the phone would still charge though....
Let me ask you this, you say that you changed your PC to USB settings to Enable Advanced network functionality, I thought this setting was in Active Sync. USB to PC setting should be to "enable faster data transmission". Have you played with both settings?
Here is one recent thread and I know I saw another that mentioned the device would charge but not sync.
Here are many more threads regarding AS issues.
Bruce Inman said:
Let me ask you this, you say that you changed your PC to USB settings to Enable Advanced network functionality, I thought this setting was in Active Sync. USB to PC setting should be to "enable faster data transmission". Have you played with both settings?
Click to expand...
Click to collapse
I'm using WM 6.5 - and there I see:
settings/connections/USBtoPC
..that brings up a window which has settings on the behavior of the device when you connect it to a pc via USB. The options are to a) ActiveSync or b) DiskDrive
If you select a) ActiveSync you can "enable advanced network functionality"
There is also an option at the bottom that will cause it to ask which connection type to use when you connect.
I've tried all possible combinations - my pc does nothing when I connect, but I *do* see the fuze charging...freakn strange!
Have you tried to connect through an emulator like MyMobiler?
Its most likely a driver issue on your phone.
Hate to say it but.....
If all else fails, Hard Reset, flash back to stock ROM (if you've flashed a cooked ROM) and this should restore the corrupt driver.
Bruce Inman said:
Have you tried to connect through an emulator like MyMobiler?
Its most likely a driver issue on your phone.
Hate to say it but.....
If all else fails, Hard Reset, flash back to stock ROM (if you've flashed a cooked ROM) and this should restore the corrupt driver.
Click to expand...
Click to collapse
MyMobiler uses activesync to connect so that won't really be of any help at this point...
I was considering doing a hard-reset - but MAN I have about 140 apps installed and configured so I really hate doing that. What would be nice is if I could just find the driver and try that.
So that I suppose is my next question - anyone got the driver? hahaha
I use Pocket Controller which can use an IP address instead, I assumed MyMoblier was similar.
Copy the enclosed .dll to your windows directory using something like total commander because it is a cooked in system file. It still may not allow it though.
You should also look into Sashimi restoral program, as it is not uncommon to have to hard reset occassionally.
Good luck!
Is a firewall blocking it?
Each time I want to sync my Fuze, I have to disable my firewall. For some reason, even when I open the correct ports, my Fuze will not sync to Windows Mobile Device Center on my Vista Ultimate (32-bit) laptop.
Once it connects, I can turn the firewall back on and everything works fine. New and changed items will continue to sync until the Fuze is disconnected from laptop.
You may have already checked this and/or things may be different with XP and AS, but since I didn't specifically see it in the post, I thought I would throw it out there.
Bad cable???
I decided to try a different mini-usb cable and it worked.
Here is what is strange though - the bad cable:
1. Still charges the phone when connected to a PC
2. Works fine with my external 500gig USB hard drive (which also is powered via the cable)
3. ...but no computers see the phone with this cable - or see it as a storage device.
Because of #1 and #2 above - I assumed the cable must be good. I had another cable so I figured I'd give it a shot - and sure enough with this cable it works with all the computers.
I guess there must be one bad pin or something with the cable - or something??? Guess it must use different ones than the external hard-drive apparently.
Oh well - at least it works and rather it be a $2 cable than my $200 phone...hahaha
Thanks everyone for the suggestions....
For what it's worth if anyone stumbles across this post in the future, I had a similar issue happen where it would bring up the usb menu on my fuze when you plug it in, but the computer wouldn't see it.
I had recently swapped the display/touchscreen, and it was one of the strips of metal ground/shielding tape inside the thing being mispositioned that did it.
Put it back together with everything in the right place and boom! works.
If you've taken the phone apart, those pieces of shielding tape are very important to get back exactly like they were, I've also seen lcd issues from it.
It's easier if I just post a link to the thread over at smartappsworld so I'm not stuck re-writing it all. http://smartappsworld.com/thread-t...-getting-error-692-hardware-failure-in-modem
I still have not been able to resolve these issues. Tethering worked without problems on my Q9M, but on the TP2 it gives me error 692 -There was a hardware failure in the modem - . Internet sharing isnt cooperating either. New hardware wizard in XP pops up for Generic RNDIS device. When I tried to feed it some drivers for Internet Sharing (pulled by another xda member in another thread here somewhere), XP gives me some bogus error about a missing entry in one of the .inf files that I pointed it towards. It doesnt specify which file, then it closes and there is a big yellow ( ! ) over Internet Sharing device in network devices (Driver not installed).
Thats a quick run through of the issues I'm dealing with. I really need this working as this is my only way to connect my PC to the internet. I live in boonie land where cable is nowhere in my neighborhood and dsl is too far to connect.
Yes I searched. I spent a great deal of time going through xda forums and Google... before I decided to post here. Thanks for anyones help in advance.
T.C.
I have not had a problem tethering my tp2 with verizon using Win XP Pro x64, or XP home x86.
The way that works for me is:
Run the internet sharing program, Not the VZW access manager crap.
Tell it to connect
After it connects, then plug in usb from pc to phone
The pc recognizes it as another network connection
It gets its IPs and all no problems.
Open up your choice of browser and off you go.
I have never had to install drivers to do any of this, and also it doesnt use active sync when doing it this way.
hope this helps.
I pulled the internet sharing program out of the Windows folder (made a shortcut ). The problem is when I connect to the PC. The install new hardware wizard comes up for Generic RNDIS device. This is after I clicked "Connect" in IS. I have clicked cancel , then it says install failed, your new hardware may not work properly. IS disconnects and Activesync starts syncing. I tried it the first way , letting AS sync once then turning IS on, same problem.
I dont use VZ Access Manager. I was forced to uninstall that and Activesync when suddenly the PC wouldnt recognize anything while the phone was plugged in. After that, the phones internet wouldn't work either so I then had to restore the phone to factory defaults via a hard reset. After resetting, I found that 228 wouldn't program the phone. The next day I nearly took it in to VZW. tried 228 again and it worked finally. Got my phone internet back and I'm back to trying to get IS working. I didn't install VZAM, but I do have the USB driver installed.
Are there certain files that are needed on XP for this? I am still running 32bit XP Pro if that makes any difference. Service packs maybe? I'm up to the point where I'm about to go out and buy a WiFi card and try connecting it that way. Something Has to work here.
The generic RNDIS ( Remote Network Driver Interface Specification ) drivers are part of the ActiveSync install and are needed for TCP/IP between the PC and the phone.
Install ActiveSync.
Plug in the phone.
Don't cancel the New Hardware Found - let it install the drivers.
Set up a sync relationship with the PC if you like - not needed.
When you tell ICS to connect, it should drop any other connection to the PC (Hard Drive, Active Sync) and make the Windows connect sound. Then you should see the network negotiation icon in the System Tray as it sets up the internet sharing.
When I dont cancel New Hardware wizard, it doesn't find any drivers to install. This is if I let it search for drivers automatically, and after Activesync is installed. See what the problem is here? What should normally work, doesn't. Are there key files missing in the copy of Activesync that is included on the CD from VZW? What am I missing here? When I turn Internet sharing on, on the phone, it always says something like ''Check USB cable connection'' and it never changes. The hardware wizard never finds the drivers, and when I try to point it towards driver files, it says theres an entry missing and wont install.
Grr..if you read through the other thread link above, you know how long i have been trying to get it to work. Frustrating!!
Wallking HotSpots
THE-COPS said:
It's easier if I just post a link to the thread over at smartappsworld so I'm not stuck re-writing it all. http://smartappsworld.com/thread-t...-getting-error-692-hardware-failure-in-modem
I still have not been able to resolve these issues. Tethering worked without problems on my Q9M, but on the TP2 it gives me error 692 -There was a hardware failure in the modem - . Internet sharing isnt cooperating either. New hardware wizard in XP pops up for Generic RNDIS device. When I tried to feed it some drivers for Internet Sharing (pulled by another xda member in another thread here somewhere), XP gives me some bogus error about a missing entry in one of the .inf files that I pointed it towards. It doesnt specify which file, then it closes and there is a big yellow ( ! ) over Internet Sharing device in network devices (Driver not installed).
Thats a quick run through of the issues I'm dealing with. I really need this working as this is my only way to connect my PC to the internet. I live in boonie land where cable is nowhere in my neighborhood and dsl is too far to connect.
Yes I searched. I spent a great deal of time going through xda forums and Google... before I decided to post here. Thanks for anyones help in advance.
T.C.
Click to expand...
Click to collapse
I myself use WalkingHotSpots http://www.walkinghotspot.com/. It is 24.99 for a lifetime license and currently they allow you to use the license over and over when you upgrade your phone. I used it first when I had the Touch Pro and now I am using it with my TP2. It is a program that allows me to add up to 5 connections and use my TP2 as a Hotspot. Now of course it would requre you to have your TP2 connected and charging via wall outlet. But basically it will allow me to connect 3G using my WiFi. I just used it Tuesday night while at church to connect back to my business server and resolve some databases issues. My laptop was running at an excellent speed and I was online over 2 hours with no drop connections. The walking hotspot website says that it will not work with Verizon but I can personally say that it does. I do not have the Internet connection software installed on my TP2 so I am going all WiFi for my connection. I added a password and name for my Walking HotSpot so no random joe could just drive by and conect lol and I was up and running in about 10 minutes. They don't offer a free tiral but you can try it for 1 month for 6.99 and if it doesn't work you will not have wasted 25.00. Just choose to use it for a Touch Pro and you should be able to get the download. I have had it over a year now and it has come in very handy especially when I go home to visit Mom as she has no internet and walking hot spots runs my husband's laptop and mine without any issues. So whatever you ultimately do I hope you get it worked out
WMWifiRouter
I use WMWifiRouter on my phone for internet sharing. It works great. This may be an alternative for you.
http://www.wmwifirouter.com/
(the site appears to be down at the moment)
I just loaded a program called PdaNet and was really amazed at how easy it was to install. Hooked up on Verizon @ 2.4mbps - actually faster than my DSL!!!
I've only tried it a couple times but I recommend going to here http://www.junefabrics.com/pdanet/index.php and download a trial version.
WMWiFiRouter
I second the vote for WMWiFiRouter. I used it on my Mogul and now on my TP2 (both with Sprint) -- no issues whatsoever -- more importantly, no tethering fees.
For me now, when i use USB or Bluetooth over ICS, my browser has to go to 3g.vzwdun.com. It didn't use to do that before. How can I keep the device from reporting that I'm tethering...
Ok I did everything correctly from this website on how to install ADB on windows XP. Since i'm new, I can't post it up yet.
I got all the way up to the last bit and still my comp "new hardware wizard" keeps saying "Cannot find hardware". WTF....i have the google usb drivers, but it still won't work. Also i downloaded the java program for it.
PLEASE HELP
addictivetips.com / mobile / what-is-adb-and-how-to-install-it-android/
^^^^This is the site that i used.
What device do you have?
Some require external drivers (e.g. Motorola USB Drivers).
I have the HTC Thunderbolt from Verizon
Kappa,
Check this out: androidforums.com/thunderbolt-all-things-root/302621-ready-root-your-thunderbolt-but-adb-confusing-you.html
As roee88 alluded to, a lot of devices have their own ADB drivers. You wanna go with them first. HTH / Good luck
Thanks RD, that really helped. the problem now is that whenever I install the HTC Sync software for the usb drivers, it totally messes with my internet. My comp says it's connected to the internet with the enthernet connection, but i won't be able to surf the net or the internet browser tells me I'm not connected. My intel/pro set wireless says there is no wireless hardware. When i do a system restore, everything is back to normal and i have internet access. What's going on????
Kappa,
Definitely not "normal" behavior. I would just start from scratch. Before going at it again, check HTC's support site that you are using the most current drivers & sync software for your OS & phone, making sure you pay attention to whether you need 32 or 64-bit version. Reinstall. Reboot. Try syncing the phone again, and afterward see if the problem repeats itself.
In the unfortunate case that it does, the only lead I have for you is that I seem to remember (I haven't played around with HTC Sync in a long while) that the prog installs its own network adapter, so maybe when it is active (like after doing a sync) it disables your other network interfaces, e.g., Wireless. I think you said you're using XP, so in Control Panel-->Network Connections check that the Wireless is active.
I also seem to recall something about an Internet pass-through toggle in the software; this could be relevant as well, but sorry-- it's been a while. Good luck.